Nalley Lexus Roswell

Purchased a RX350 Pleased with the support from Chandra Mayo on completing this purchase. Yet to try the service department. Appreciate the support from management as Pleased with the support from Chandra Mayo on completing this purchase. Yet to try the service department. Appreciate the support from management as well. Thanks. More

Amazing He is a good dealer, good seller. I like his service and some stuffs that he did it for me. He is a funny man, friendly and very awsome. Thank you so He is a good dealer, good seller. I like his service and some stuffs that he did it for me. He is a funny man, friendly and very awsome. Thank you so much. More

Easy purchasing experience! Though the dealership was closed Sunday, Rod responded quickly to my Saturday night inquiry on a specific SUV. Test drive Monday and took it home Tues Though the dealership was closed Sunday, Rod responded quickly to my Saturday night inquiry on a specific SUV. Test drive Monday and took it home Tuesday. Very friendly and competent sales team! More

Excellent customer service We had an excellent sale representative. Rod Eshanov was patient and super nice. He always follows up and made sure all of our questions were answer We had an excellent sale representative. Rod Eshanov was patient and super nice. He always follows up and made sure all of our questions were answered. We have bought quite a few different types of suv and trucks and have worked with many different salesmen. Rod is the best; if we have a need for more Lexus’s in the future, we’ll definitely come see Rod. More

My experience at Nelly Lexus Roswell As a committed driver of Lexus vehicles since 1995, I have dealt with three other dealerships. Nelly Lexus Roswell demonstrated the best level profess As a committed driver of Lexus vehicles since 1995, I have dealt with three other dealerships. Nelly Lexus Roswell demonstrated the best level professionalisms overall among the four. I actually called looking for a specific set of car specifications including color. I had been terrible disappointed and given false information at another Lexus Dealership. Within several days, I was provided prompt and courteous responses to my inquiry. Within a week my deal was excellently executed; and I am very satisfied and would recommend this dealership to others including family, friends.and other associates. More

great sales experience I provided the rating based on the friendly dealer staff and especially Rod who provided a wonderful sales experience from setting the time expectatio I provided the rating based on the friendly dealer staff and especially Rod who provided a wonderful sales experience from setting the time expectations to working with the finance Manager to get me the best price for the vehicle. More

Great experience! They were very knowledgeable about the various models and helped us find exactly what we were looking for. We were very satisfied and will definitely They were very knowledgeable about the various models and helped us find exactly what we were looking for. We were very satisfied and will definitely return again for our next car. More

Improperly put in my Cabin Filter & wouldn't acknowledge it On 9/8//18 I took my car to Nally Roswell Lexus for maintenance work and requested they also check to see why my radio got static when I turn on my re On 9/8//18 I took my car to Nally Roswell Lexus for maintenance work and requested they also check to see why my radio got static when I turn on my rear defrost button. The dealership stated I need to have my cabin filter changed for my maintenance and in order for then to diagnose my static situation, they would have to take my rear window off. As such, I informed them I did not want the defrost button fixed. The next morning, I turned my car on and my front defrost button was blinking and I could not operate any other panel button until the light stopped blinking which was about 30 seconds and my fan did not automatically come on as it had prior to my service with this dealership. This happened each time I started my car after it had been sitting for at least 2 hours or more. I scheduled another visit for them on 9/14/18 to look at my car and explained what was happening and informed them this was not happening prior to my service I received from them. The service manager argued me down and stated they did not cause this and I argued my case that they did. He insisted that I needed to pay an additional $300 plus for them to remove my rear window because my antenna was causing this malfunction. I refused to pay the money and left because I knew that did not sound logical and was confident they did something to cause his malfunction. The weekend I called several other service departments and described what my car was doing and informed them of the service and they stated it sounded like my cabin filter. I also googled the problem and found the same information. I called the General Manager 9/17/18 and he basically called me a lie and stated they would not repair my cabin filter even though they did not install it properly and referred me to a different location. He never acknowledged that they could have made a mistake nor took ownership of causing this new problem when I had no problem prior to entering their shop. Blinking Defrost light**SOLVED** - ClubLexus - Lexus Forum Discussion More

Goodi Initial experience included a few mistakes and miscommunications in the sales process. Their GM, Mike really took ownership of the situation and help Initial experience included a few mistakes and miscommunications in the sales process. Their GM, Mike really took ownership of the situation and helped us out. Overall good experience. More

Horrible service, management is non responsive Scheduled an appointment to have a recall done and a new water pump installed. I had a warranty question and I called Chad Duncan the service manager Scheduled an appointment to have a recall done and a new water pump installed. I had a warranty question and I called Chad Duncan the service manager and had to leave a message. I have purchased two new Lexus GS-F's from this dealership and decided to take my sons Lexus IS350 for service even though it is out of warranty and I was paying cash. I was quoted $286 for the part and 2 hours labor. Once the car was at Nalley Lexus Roswell the quote changed to $1,121.98!!! AVOID THIS PLACE AT ALL COST! Chad Duncan never returned my call, another employee did. Moral of the story, after buying two new Lexus cars from Nalley Lexus (Asbury Auto Group) I will not buy, nor service any of my cars here in the future. The lack of courtesy to even return a loyal customers call is astounding at best. There are other Lexus dealers in Atlanta that are not owned by Asbury Auto Group (Nalley) I would suggest going to one of those. More