Nalley Lexus Roswell

We got really good service, Mr. Mason explained everything to me very patiently. The dealer ship is nice place, we have been treated very well! Mason explained everything to me very patiently. The dealer ship is nice place, we have been treated very well! More

Everyone at Nalley Lexus of Roswell was friendly, welcoming, and knowledgeable. They made us feel comfortable throughout the car buying experience. The process was quick and easy. welcoming, and knowledgeable. They made us feel comfortable throughout the car buying experience. The process was quick and easy. More

Clean modern looking showroom and private offices during discussions. Low pressure sales person and no tricks or bait and switch. My second purchase here but used one this time. Clean car in great condition discussions. Low pressure sales person and no tricks or bait and switch. My second purchase here but used one this time. Clean car in great condition. Staff very informative and helpful. More

Top notch service from the time I walked in to the time I left. Sonnie is a keeper and I hope to see him the next time I visit. Last but not least the finance manager made signing fun!!!! Very personable and left. Sonnie is a keeper and I hope to see him the next time I visit. Last but not least the finance manager made signing fun!!!! Very personable and professional. I will be back for service and future purchases. More

Was helped by Jimin Park and he was great. He has completely changed the way I view car dealerships. The entire team over there makes you feel welcomed and goes above and beyond to take care o He has completely changed the way I view car dealerships. The entire team over there makes you feel welcomed and goes above and beyond to take care of you. If you want a great car buying experience, there is no better place than here. More

4th car I have bought here. Wonderful experience every time. Service department has been great to deal with. Wonderful experience every time. Service department has been great to deal with. More

Ken Zeestraten was awesome. Very knowledgeable and friendly. Easy to talk to and understood our needs. Would definitely buy from Ken again Very knowledgeable and friendly. Easy to talk to and understood our needs. Would definitely buy from Ken again More

Armand was excellent—professional, helpful, and courteous throughout. It was a pleasure working with him. Unfortunately, my experience with Mr. Tahir was disappointing. His tone came across as unprofessional throughout. It was a pleasure working with him. Unfortunately, my experience with Mr. Tahir was disappointing. His tone came across as unprofessional and condescending, making the interaction feel more like a power play than a customer service exchange. His frustration over my decision not to purchase insurance created unnecessary tension. Mr. Tahir could benefit not only from training in sales but also in professional communication and customer relations. A more respectful and client-centered approach would greatly improve the overall experience. More

The administrative side is cumbersome, many unexpected requirements that are not common or typical for car purchases at other places. This causes a lot of delays and stress for the buyer. The dealers spec requirements that are not common or typical for car purchases at other places. This causes a lot of delays and stress for the buyer. The dealers specific needs to complete a purchase should made know upfront More