Nalley Lexus Roswell

The first person I spoke with was Ms. Kristen. She was great and her customer service was superb. The other 2 gentlemen that I dealt with were George and Roger Luke. With it being George's birthday, he ha great and her customer service was superb. The other 2 gentlemen that I dealt with were George and Roger Luke. With it being George's birthday, he had to rush out. With that said, the last hour of my buying experience was rushed. In addition, it pays to listen when you are in a Customer Service position. For example, when George called me to see if I was on my way, I assured him that I was in route. Then I asked for your hours of operation. His response was lets not base our meeting on that, it's my Birthday and I'm trying to get out of here. With all due respect, his birthday was not my concern. I asked a specific question and I wanted a specific answer. I was contiplating a large purchase and would have appreciated his undivided attention. When speaking with Roger, I noticed an attitude change when I questioned the carfax report. At this point and going forward he became very short with me. In my opinion, he became very unprofessional. He only offered 1 word answers to my questions and his demeanor changed from "hey lets do business" to "please get out of my office". I brought this to his attention as the atmosphere was getting very uncomfortable for me. He apologize and stated that it had nothing to do with me. Right.....However, whether it did or did not have anything to do with me, that completely killed the mood and made me extremely uncomfortable. There were several times during the buying process that I was very close to getting up and leaving as there were several salesman calling me regarding a Navigator and I could have chosen either of them. If it had not been for the professionalism of Ms. Kristen, I would have walked. Granted, I understand that it was George's birthday, but it was not my fault that he was working on his birthday. That's something that he should have discussed with his manager as opposed to rushing me out the door. I can also understand Roger not wanting to discuss the carfax report with me, however if that was the case, it should not have been presented to me. In closing, please allow me to say that the facility was very clean and I was greeted with kindness and a smile when I walked in. More

Klaus was a very friendly, knowledgeable sales person, without being pushy. He was patient while we test drove several vehicles before making a decision. He then found the exact color combination I want without being pushy. He was patient while we test drove several vehicles before making a decision. He then found the exact color combination I wanted and gave me a loaner vehicle to use while my car was being delivered. He patiently walked me through all the features on my new car and answered all my questions. This was by far my most enjoyable car buying experience. More

I wanted a good mileage car and my wife always wanted a Lexus so we stopped by Nalley Lexus and met Charles Cook. What a plesant experience it was working with Charles. Every phase from test driving to t Lexus so we stopped by Nalley Lexus and met Charles Cook. What a plesant experience it was working with Charles. Every phase from test driving to the final sale was so easy, there was never any pressure to buy. I would highly recommend Charles Cook to anyone looking to purchase a lexus, he is the reason why we are now the proud owners of a HS250h. More

We were in the market for a new SUV for my wife and did quite a bit of research online before hitting the dealerships. We drove many different models of SUVs and finally drove the one we eventually purchas quite a bit of research online before hitting the dealerships. We drove many different models of SUVs and finally drove the one we eventually purchased from Nalley Lexus, a Toyota 4Runner. My wife found the vehicle online and we went to the dealership to test drive it and see from there. Barry came out and greeted us (like any car salesman would do) but he was different than many car salesmen we've dealt with in the past. He was friendly, comforting, helpful, and firm but not pushy. I don't deal with pushy car salesmen, they give me a sour taste in my mouth and make the car buying experience a dreadful one. Barry was not like this at all!!! If we need another vehicle (hopefully not in the near future) we will start with Nalley Lexus of Roswell. Barry was a joy to deal with and he really went the extra mile to make the deal work. We traded in a vehicle as part of the deal, and that experience could not have been easier. After Barry, we worked with George on the financing and he was fully knowledgable and very helpful when it came to explaining our financing and warranty options. George worked hard to get us the best interest rate possible by looking at many lenders. We got an incredible rate and walked out of there feeling like we made a great choice (and we most certainly did!). Nalley Lexus of Roswell is blessed to have George and Barry on staff and we will certainly shop with them again. More

Traditionally I dread the entire "Car Dealer" experience but Charles Cook and the entire team at Nalley Lexus were professional and engaging. What is usually an exhausting ordeal was just the op experience but Charles Cook and the entire team at Nalley Lexus were professional and engaging. What is usually an exhausting ordeal was just the opposite; plus I now own a quality car! More

I had two small (but very irritating) problems with my Lexus. I didn't have an appointment, and I arrived at the service dept. late in the day, not knowing if they would even see me. Joel went way beyon Lexus. I didn't have an appointment, and I arrived at the service dept. late in the day, not knowing if they would even see me. Joel went way beyond the call of duty by helping me get my car issues addressed (nail in tire which made it leak, and a faulty door handle). I was in and out of the dealership in less than 30 minutes -- all because of Joel. The great service at this particular dealership is one of the big reasons we've purchased 3 cars from them. More

My wife and I had for some time been thinking of purchasing a new car to replace our 2002 Lexus-not that we had a problem with it, but we were ready for another Lexus. We stopped in at Nalley Lexus purchasing a new car to replace our 2002 Lexus-not that we had a problem with it, but we were ready for another Lexus. We stopped in at Nalley Lexus and were greeted by Charles Cook. He was very friendly and was not the "pushly" sales type we have dealt with at other dealers. Our buying experence at Nalley was the best we have ever had purchasing a vehicle. I have confidence in the car, and I feel price was reasonable. More

Excellent service. We bought two cars from Mr. Johnnie Anderson. He is ne of the best salesperson we have ever met. The Whole experience is great! Anderson. He is ne of the best salesperson we have ever met. The Whole experience is great! More

My experience was AMAZING! I can't say enough about this dealership and the great company of professionals that helped me get my new Honda Accord. From the minute I stepped onto the lot, they made feel welc dealership and the great company of professionals that helped me get my new Honda Accord. From the minute I stepped onto the lot, they made feel welcome and comfortable with the whole buying process. When shopping for a car, you always feel like a sheep in a den of wolves; definitely not the case here! Lloyd was informative and kind in his whole sales approach, while the Finance Director,George, was extremely knowledgeable and equally as sensitive to my financial situation by structuring a deal that made me feel like I'd made a wise financial decision. Plenty of dealerships around the city could learn from the professional staff at Nalley Lexus. Had I know what I was in for, this dealership would have been my first and ONLY stop. Trust me, you've definitely earned a customer for years to come and I'll send everyone I know looking for a car in your direction. And by the way, the cookies are FABULOUS!!! More

Larry represents Lexus very well. He understands the product and shared his knowledge in a very positive fashion. We enjoyed working with him and would definitely work with Larry again in the future. product and shared his knowledge in a very positive fashion. We enjoyed working with him and would definitely work with Larry again in the future. More