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Nalley Lexus Roswell
Roswell, GA
403 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 403 reviews
April 23, 2014
A returned phone call would have been nice! I found a car offered by Nalley Lexus on AutoTrader. I called and spoke with Lloyd, a salesperson and asked if the vehicle was still available and if I found a car offered by Nalley Lexus on AutoTrader. I called and spoke with Lloyd, a salesperson and asked if the vehicle was still available and if he would confirm the options listed on the car - specifically navigation, and asked him to explain park assist that was also listed. He said he would check and call me back. I had explained to him that I would need to bring my toddler son, so that we would have very little time to dilly dally around. I did not want to take my son to the dealership unless it was something that I knew I was pretty sure I was going to buy. A short time went by and I still had not heard back from him so I called the dealership back. Lloyd confirmed that it had navigation AND he added an option of rear backup camera. A little side note - I am ready to buy a car. I have a newer car now that I am not fond of, so I am ready to trade. My plan was to test drive the vehicle and if it all looked good ---buy it! So after Lloyd confirmed the features and then added the one feature - so I pack up my 2 year old and head to the dealership....which is almost 30+ minutes from my house. I arrive at the dealership and guess what...no navigation, no park assist and that extra feature he added (rear back up camera) wasn't on the vehicle either. Needless to say I was very upset and disappointed. I confronted Lloyd and told him I felt like they "confirmed" the features just to get me to the dealership and that I didn't appreciate it and felt like they were being very shady. Lloyd got very defensive! It was a horrible experience. If they will lie over the phone after I called twice to confirm - who knows what else they will lie about. I then left a message for the general manager. I thought. maybe I can just request another sales person to help me and that it was not the dealership, but just "shady Lloyd". Guess what? The general manager hasn't had the decency to call me back. Brilliant, Mr. Chris Dastou. Bottom line is this is not the dealership that you can trust. Nalley has a great name, but apparently their management and "Shady Lloyd" seem to be bad apples. I did love it when "Shady Lloyd" told me they didn't need my business. More
by dondrahedden
April 22, 2014
Best car buying experience ever! Manny was my sales consultant. He's very knowledgeable across all vehicles. You never feel pressured throughout the process and genuinely cares about Manny was my sales consultant. He's very knowledgeable across all vehicles. You never feel pressured throughout the process and genuinely cares about your specific needs. More
by Lvruiz
Employees Worked With
Manny Hiraldo, Do Pak
March 23, 2014
Todd was honest about the deal and prices, no push or hassle, respectful and courteous for the entire visit. Bryan was prompt, honest, excellent customer service, and really rolled out the red carpet for hassle, respectful and courteous for the entire visit. Bryan was prompt, honest, excellent customer service, and really rolled out the red carpet for my purchase. The technology specialist and financial representatives were awesome as well! I truly felt my business was appreciated and honored from the time I walked into the door of Nalley Lexus Roswell. I had to travel from Alabama to Roswell, GA just to purchase my car and receive equal opportunity/treatment. It was well work my trip and I will refer Alabama residents to this dealership! Blessings, Dr. Jones More
by mssjnsapril
Employees Worked With
Bryan Tucker, technology and finance staff members
March 09, 2014
Will Gallagher is a true asset to your team. He is always very professional and always keeps me informed during the service process. It has always been a pleasure dealing with him! very professional and always keeps me informed during the service process. It has always been a pleasure dealing with him! More
by momanis250
Employees Worked With
Will Gallagher
February 24, 2014
the Experience was perfect and professional and we got a great deal. i would highly recommed Nalley Lexus of roswell to all my friends and family . great deal. i would highly recommed Nalley Lexus of roswell to all my friends and family . More
by davidtapia
Employees Worked With
Manny Hiraldo
February 12, 2014
Best buying experience we have ever had. Our salesman David Kim went above and beyond anything we ever expected. Would definitely recommend David and Nalley Lexus Roswell. David Kim went above and beyond anything we ever expected. Would definitely recommend David and Nalley Lexus Roswell. More
by tcsrobinson555
Employees Worked With
David Kim
December 20, 2013
After waiting six hours, they incompetently made multiple errors. My title wasn't sent on time and I was surprised at the DMV with a difference in sales tax after articulating clearly my home state and info errors. My title wasn't sent on time and I was surprised at the DMV with a difference in sales tax after articulating clearly my home state and information. The DMV informed me that this was a "typical dealer trick". When I brought the matter to a Manager he was rude and said he wasn't going to do ANYTHING about THEIR ERROR. Wow. Is this the Lexus experience? I will go elsewhere for any vehicle I purchase in the future. More
by AC1984
Employees Worked With
Latoya
December 09, 2013
I had planned to take my time buying a car, until I drove the car I wound up buying. But I stopped by Lexus in Roswell first and will never go there again. I'm not mentioning specific names as I don't want a the car I wound up buying. But I stopped by Lexus in Roswell first and will never go there again. I'm not mentioning specific names as I don't want anyone fired, I would just like the dealership more aware. The appointment I had setup with one sales person was pushed to another sales person without relaying anything I was looking for. The sales person I worked with picked up personal calls on his cell 3 different times during my visit and test drives. As we were leaving I asked for information to weigh my decision and that's when he picked up the last call, which he couldn't be bothered to hang up or have that person hold as we said goodbye. It was very rude and left me with no desire to give that dealership any of my business. Ever. More
by cipherkate
Employees Worked With
John something
November 22, 2013
Fast and great service and Nalley Lexus of Roswell always has my car done on time and it's done right the first time! I highly recommend the Nalley service department. has my car done on time and it's done right the first time! I highly recommend the Nalley service department. More
by jecusick
Employees Worked With
Brandy Mcmillan
October 08, 2013
Best experience I ever had buying a new car. Bob Leyda, sales consultant, was very knowledgeable and patient. The deal offered was excellent and car purchased was in flawless condition. I would highly reco sales consultant, was very knowledgeable and patient. The deal offered was excellent and car purchased was in flawless condition. I would highly recommended Nelley Lexus Roswell to anyone I know. In fact, I will be going back to purchase a new SUV for my wife. Thank you Todd Chisolm, new car manager, for working with me on the extra discount and your after sales follow-up. More
by mike_t_sun
Employees Worked With
Bob Leyda
