Nalley Lexus Roswell

Service department needs service Have used service department at this location for years. Most recent experience was not a good one. 60k Mile service and new tires required 2 1/2 day Have used service department at this location for years. Most recent experience was not a good one. 60k Mile service and new tires required 2 1/2 days to complete. Service rep home sick so no call second day. Understand (and like) sick rep but where is backup call for update 2nd day? When car finally "ready" discovered one new tire flat and spent another hour stuck at dealership waiting for fix. Won't use Lexus service again, particularly roswell location. More

Jeff is the best We could not have asked for a better sales rep. Jeff Cohen was knowledgeable and a master at communication. Talked to me directly instead of filtere We could not have asked for a better sales rep. Jeff Cohen was knowledgeable and a master at communication. Talked to me directly instead of filtered through my husband. Very smart of him. Also, low pressure salesmanship works for both my husband and me. Thanks, Jeff! More

The Best Experience My family and I went to the dealership expecting nothing but the best customer service, especially from Lexus. We were pleasantly surprised to not on My family and I went to the dealership expecting nothing but the best customer service, especially from Lexus. We were pleasantly surprised to not only have met a professional but we gained a friend. David took his time with us and did not try to push us on a car but took the time to find out what we wanted. We will only buy from David from now on. More

Brandon is awesome! Brandon exceeded my expectations in aiding me with selecting and purchasing a car. He was friendly and knowledgeable about the vehicle I test drove a Brandon exceeded my expectations in aiding me with selecting and purchasing a car. He was friendly and knowledgeable about the vehicle I test drove and eventually bought. His service even after the sale was even more amazing that my husband purchased a car from him too! More

Great experience! Found a great car online and Danny Kim was easy and enjoyable to work with. I would highly recommend the dealership and all the friendly staff at Nal Found a great car online and Danny Kim was easy and enjoyable to work with. I would highly recommend the dealership and all the friendly staff at Nalley Lexus! More

Jeff Cohen My wife and I were looking at a 2012 and 2013 Lexus Rx350. Mr. Cohen had them both parked side by side and went through both models with us explainin My wife and I were looking at a 2012 and 2013 Lexus Rx350. Mr. Cohen had them both parked side by side and went through both models with us explaining their differences. Once we made our decision he explained how each of the cars features worked.. Very professional and great to do business with.. More

Bobbi "Super Awesome" Smith Bobbi was beyond awesome totally change my view and perspective of this dealer she was great and did everything in priceless fashion! Thank you Bobbi! Bobbi was beyond awesome totally change my view and perspective of this dealer she was great and did everything in priceless fashion! Thank you Bobbi! More

Exceptional Customer Service and Experience Bob has been selling my family cars for many years. We keep coming back to Bob for his professionalism and exceptional customer service. I have reco Bob has been selling my family cars for many years. We keep coming back to Bob for his professionalism and exceptional customer service. I have recommended Bob to all my clients and family. He has never let us down! I am a Realtor, and I know how important it is to help educate and direct clients into making the right decision for their circumstance. If you are looking for a Salesperson that knows his stuff, then Bob is the right person to work with. More

Great experience. Highly recommend this dealership. Went in looking for options on a new or used Lexus, Heather was very patient working through the options and variations. Ended up buying a used car f Went in looking for options on a new or used Lexus, Heather was very patient working through the options and variations. Ended up buying a used car from their lot from another manufacturer but was treated as if I was buying a flagship LS. Business was handled extremely well and I felt I got a great deal. Will be going back when we need another car. More

IF YOU PURCHASE A VEHICLE HERE YOU WILL REGRET IT Usually I would not write a negative review,but I feel obligated to warn people about this shady establishment. I purchased a certified used vehicle Usually I would not write a negative review,but I feel obligated to warn people about this shady establishment. I purchased a certified used vehicle from Nalley Roswell, but it was not in the condition you'd expect a Certified Lexus to be in. The car was obviously in a accident , as the back bumper and side panel was scratched. But my question is if this is supposed to be a certified Lexus why would you sell this vehicle in the condition. As I am writing this review they still have my car going on day 4. The glove compartment does not work as well. That is something I think you check on a certified vehicle before you sell it. I was also promised 20% tint on my windows. That was part of the deal and quit honestly one of the reasons I bought the car. Normally 20% tint is illegal, however, my profession allows me to have whatever percentage I chose. Documentation was provided to the dealer , but after having my car for 3 days they told me because it was illegal they could not do it. If its illegal now it was illegal when you tricked me into buying the car with your shady selling practices. I could write a book on how terrible this place is and yet I still purchased the car, which at this point I regret. The vehicle is rare and at the time of my purchase it was the only one in the state, so I signed my name on the dotted line. If you want a Lexus go anywhere except Nalley Roswell. Ending on a positive note Arnold Harrison in the finance department was very professional and knowledgable. Mr. Harrison also works at the Nalley in Marietta , so if you have to buy a car go there instead of Roswell. More