Nalley Lexus Roswell

Jason DeMars is the leader of service advisors I have had my Lexus RX for 10 years and I have worked with 5 different advisors over the years. Most all of them have been very good but is was not u I have had my Lexus RX for 10 years and I have worked with 5 different advisors over the years. Most all of them have been very good but is was not until I found Jason that I would learn what a real Lexus Service Advisor is and should be like. Jason is a living example of who one thinks about when dealing with Lexus. He is prompt, courteous and knowledgeable as expected but he always exceeds all of these. This last time I took my car in for a routine oil change and I mentioned a re-accuring problem I had been having with a set of indicator lights that were coming on. He noted it and would have them check it and I went to the very nice waiting room. While I was waiting he checked on me and when he had gotten the report of all the things that were wrong he brought me the news and put me in a loaner. On a few of the items to be repaired I asked about the coverage of my extended warranty. He said he would call and find out and let me know. While everything ended up being covered, and I did not expect all to be, it took about 10 days to get my car back. However, Jason was fantastic about keeping me informed on what was happening and the status of my car, not something I have found happening these days, especially for someone that has an old car purchased at a different dealership. With Jason, it doesn't matter if your car is a day old or the most expensive on the lot or 10 years old like mine you will be given the best Lexus has to offer. It is people like Jason that make me really value the Lexus brand and will not look at or consider any other automobile, including Rolls Royce, for the rest of my life. For Lexus knows that it is not just about selling you are car, but the Lexus experience for all the years you own one. If you want to experience true Lexus (luxury) service have Jason DeMars as your service advisor, it does not get any better!!!! This is a true review, I have written this just to share my amazing experience. I was not asked, nor offered any incentive to do this. If you have doubts just ask for Jason DeMars the next time you are in for service. More

David to the Rescue i recently purchase a 2008 LS 460 through my credit union along with a 36 month/36K extended warranty. I brought it in for it's first oil change and a i recently purchase a 2008 LS 460 through my credit union along with a 36 month/36K extended warranty. I brought it in for it's first oil change and asked David to get it looked over. He identified that I would need control arms for the front at some point. Well, that was all I needed and then David helped me with using the extended warranty to get the 6 front control arms replaced for the $100 deductible. My car is driving like a dream now and I could't be happier. Thanks David More

Heather Rellinger was THE BEST I just bought my 3rd Lexus. Heather Rellinger was perhaps the best sales person I have ever dealt with! She is a 5 star, top-notch professional! I just bought my 3rd Lexus. Heather Rellinger was perhaps the best sales person I have ever dealt with! She is a 5 star, top-notch professional! More

Barry is THE Guy to See! We were looking for a family SUV that would last a long time. We began looking around at gently used cars and we decided we wanted a Toyota 4Runner wi We were looking for a family SUV that would last a long time. We began looking around at gently used cars and we decided we wanted a Toyota 4Runner with low miles. We found one close to our house at Nalley Lexus in Roswell. Barry was the man we met when we went to test drive the 4Runner and he created the absolute best car buying experience we've ever had. Professional, courteous, attentive, and quick are all words to describe Barry. Barry led us to the a fantastic finance guy and we were on our way. We are shopping for another car for our family and we are looking at Nalley Lexus of Roswell and Barry first! More

service satisfaction I had a recommended service done and my car was returned with some cosmetic issues. I let my advisor , Will Galagher,know and he set up an appointment I had a recommended service done and my car was returned with some cosmetic issues. I let my advisor , Will Galagher,know and he set up an appointment to correct the problem. The car had a dead battery when I picked it up . Will had a new battery installed within a few minutes. Thank you Will. Love my Lexus. More

Enjoyable My experiences with Nalley have been nothing but great. The employees are excellent and friendly. Marvin is really great in the service department and My experiences with Nalley have been nothing but great. The employees are excellent and friendly. Marvin is really great in the service department and Johnnie was a gem as a salesman More

Thank you! Much thanks to Brandy and Brian L for the excellent service! You are awesome. On a scale of 1-10, I give you an 11. Much thanks to Brandy and Brian L for the excellent service! You are awesome. On a scale of 1-10, I give you an 11. More

Great experience Knowledgeable staff, very professional! Would reccomend dealership and Antonio to a friend! The transaction was smooth and easy- love my new RX350. Th Knowledgeable staff, very professional! Would reccomend dealership and Antonio to a friend! The transaction was smooth and easy- love my new RX350. This dealership is very nice with top notch staff More

Easy, smooth transaction Jeff Cohen and Sal D'Amico went out of their way to make my purchase a very easy transaction. It was only 1 week from test drive to purchase, the dec Jeff Cohen and Sal D'Amico went out of their way to make my purchase a very easy transaction. It was only 1 week from test drive to purchase, the decision was an easy one. They had to locate the model I wanted in the color I wanted. They shipped/received my car in 2 days so I am very impressed. Dustin the Finance Manager was also terrific, great sense of humor and takes a lot of pride in his job (I saw him on his first day at this location and it was a VERY smooth transaction). Will highly recommend this dealership. More