Nalley Lexus Roswell

Great experience!!! If you’re looking for a guy who’s Superman and Batman combined - this is your guy!!! No, but in all seriousness: Matt has been great during my whol If you’re looking for a guy who’s Superman and Batman combined - this is your guy!!! No, but in all seriousness: Matt has been great during my whole experience at Nalley Lexus Roswell. he is very personable and is truly interested in getting you into your dream car and having good fun while doing it! He has ensured that I’m getting what I want and all the while being as human and relatable as possible. Very grateful I came to check out the car that I am now buying and grateful to of had Matt as the one helping me along in the process! More

Great Salesman Easy going , knew about our SUV WE were buying, got in touch with me first OUT of the Dealers USAA sent me . And most of all NOT PUSHEY Easy going , knew about our SUV WE were buying, got in touch with me first OUT of the Dealers USAA sent me . And most of all NOT PUSHEY More

Excellent Customer Service, Courteous, informative, My experience with Nalley Lexus/Roswell was very positive. My sales representative, Matt was friendly, helpful, and very informative. I especially h My experience with Nalley Lexus/Roswell was very positive. My sales representative, Matt was friendly, helpful, and very informative. I especially had an extremely positive experience with Ollin Dunford in accounting. He has a very engaging way and made me feel as if we had been friends forever. I have dealt with Nalley Lexus/Roswell for now over 6 years and I will continue especially with the excellent service I have received in both sales and service. More

Excellent experience in purchasing a new Lexus RX 350. Matt did a great job of helping me select my new car. He was friendly, professional, knowledgeable and efficient. He even found me the color I wante Matt did a great job of helping me select my new car. He was friendly, professional, knowledgeable and efficient. He even found me the color I wanted. Mike took care of the financial aspects in a timely fashion. More

HORRIBLE-Worst auto purchasing experience! Started with 2nd key fob not provided at the time of purchase. Later I was unable to obtain my motor vehicle tag due to additional fees not calculat Started with 2nd key fob not provided at the time of purchase. Later I was unable to obtain my motor vehicle tag due to additional fees not calculated by the business manager when I purchased an extended warranty. I spoke with several very inept individuals who failed to provide customer service. What I received from the following staff at Nalley Lexus: Justin Balcher--sales associate--who became invisible and refused to return any telephone calls---Adam Rubin-sales manager-who completed sales invoice and stated he was very familiar with and sales in surrounding states-yet failed to calculate sales tax correctly. I attempted to contact Ross Stocklin, Olin Dunford, and James Boeing and received no assistance regarding my concerns. I would say the worst display of negative communication with this dealership staff occurred with Olin Dunford 10/20/17-when I presented at this dealership to address my concerns. I requested to speak with Mr. Boeing and advised Olin --to remove himself from my presence. My husband and I observed Olin -mimicking me disparagingly and negatively to Adam, Ross, and additional staff present. When he saw me observing him--he closed the office door. I believe the actions I saw on display constitute what I felt to be negative, disparaging and discriminatory and serve no purpose. This dealership has poor customer service. I have requested, and I am still waiting for my survey to rate this entire sales process. More

NEVER AGAIN!!! I WILL NEVER BRING MY CAR BACK HERE TO GET SERVICED!!! I have had 3 other Lexus' before the one I have now, and have NEVER had an issue with the servi I WILL NEVER BRING MY CAR BACK HERE TO GET SERVICED!!! I have had 3 other Lexus' before the one I have now, and have NEVER had an issue with the service department; and one of the reasons I became a loyal Lexus customer. Before I had any maintenance completed, I asked for a diagnostics so I could determine if it was worth me getting my car repaired or purchasing another one. At that time, I was told it would be a little over $2k, so I agreed to the service. Well, fast forward a week....that repair didn't fix my car and this was AFTER the diagnostics was completed. Then they told me I needed a motor mount and if that didn't work, I would need to replace me CV axles (BUT WASN'T THIS THE PURPOSE OF THE DIAGNOSTICS?), which was another $2100 (I'm now up to $4300 in repairs). And trusting the technicians, I agreed to get the service. And at this point Lexus had my car for 3 weeks. When I picked up my car it still didn't drive well, but I figured maybe the new parts just need to "work" itself in, after all, they did have my car for 3 weeks, I'm sure everything is okay, right? Well a week later I take my car back, because it's still shaking and louder than it was when I first took my car in. They perform another diagnostics and say I need an air compressor, another $2100 (now I'm up to $6400 in ONE MONTH) Needless to say I am VERY FRUSTRATED and in a bad position, because this is why I asked for a diagnostics so I could determine if I wanted to repair this vehicle or purchase another one. But now that I am already out $4300 and possibly more money, I am not in the position to even purchase a new car. They did offer to take some $ off of the air compressor, but at this point I'm not even confident in their technicians for the THIRD time. I definitely wont be bringing my car back here, this was my first and last time!!!! I'll just stick with Hennessy Lexus of Gwinnett. More

A remarkably nice sales experience I have to say my Salesperson, Barry Steinberg was the best part of my dealership experience. Barry and I had been communicating for a few days via pho I have to say my Salesperson, Barry Steinberg was the best part of my dealership experience. Barry and I had been communicating for a few days via phone calls and text messages and developed a special friendship. If I can say the most endearing trait about Barry has to be his great sense of integrity. Simply put Mr. Steinberg has more integrity per square inch than most people have in their entire body; he is truly a model human being, the kind of person you meet in life by good fortune that will help and allow you to be your best self. Every one else at this dealership has been truly kind as well. I highly recommend Mr. Steinberg and Nalley Lexus to anyone wants to have a great sales experience. More

Bad tires I bought a used vehicle from nalley Lexus Roswell a week ago, I was driving down the express way and the car was having some vibration. So I took it t I bought a used vehicle from nalley Lexus Roswell a week ago, I was driving down the express way and the car was having some vibration. So I took it to a tire place, they said the tires on the vehicle were unsafe and so old they could not be serviced. I called nalley Lexus and spoke with the salesman, the used car manager and anyone else interested in listening. No body cared!!! I was told numerous times (before giving them money) THIS VEHICLE HAS BEEN THROUGH A TOTAL SAFETY CHECK!!!! Tires are one of the basic safety needs on a car, aren't they?????? I'm sad that they don't care. More

Jay was an amazing service technician! Though I was not the owner of the car, but my boss's assistant, who was asked to get the car serviced, I was treated with the utmost respect. Jay, the Though I was not the owner of the car, but my boss's assistant, who was asked to get the car serviced, I was treated with the utmost respect. Jay, the customer service person who helped me was fabulous. We needed extensive service and a rental was provided quickly. She was helpful in getting things removed from the car, was prompt in letting me know additional service that was needed, AND surprisingly, not needed! The rental car area was also so helpful- a wonderful woman behind the counter, that I'm ashamed I can't remember her name, was delightful. Will always come back!! It's not convenient to our office location, but so worth the drive! More

Very Nice & Professional Sales Consultant We just purchased a certified LS460 and Barry was very professional and knowledgeable about the brand and the specific car. His calm non pushy appro We just purchased a certified LS460 and Barry was very professional and knowledgeable about the brand and the specific car. His calm non pushy approach made my wife very comfortable and made the process very easy. If you or your wife want a very easy and calm purchasing experience defiantly call Barry his follow-up and attention to detail will make the process stress free. Joe Barrett More