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Nalley Kia
Lithonia, GA
135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 135 reviews
August 30, 2016
Excellent Customer Service Thank you Amir for all your hard work! Amir was very informative, knowledgable, and patient; not pushy like most Salesman. Nalley Kia comes highly rec Thank you Amir for all your hard work! Amir was very informative, knowledgable, and patient; not pushy like most Salesman. Nalley Kia comes highly recommended. More
by Tpoole49
Employees Worked With
Amir
August 18, 2016
Very fast work and wonderful services I would really recommend these services because they treat you well especially John Breedlove He helps so much when it comes to my special car I would really recommend these services because they treat you well especially John Breedlove He helps so much when it comes to my special car More
by Helper
Employees Worked With
John Breedlove
August 15, 2016
brand new kis soul not 2 weeks old is a piece of xxxx!!!! New soul not 2 weeks on , you can't put gas in it at all ! Took it in to be fixed . they took parts off my 2 week old car then told me my part would New soul not 2 weeks on , you can't put gas in it at all ! Took it in to be fixed . they took parts off my 2 week old car then told me my part would take 2 months to come in. Now mind you my check engine light is still on and you can't put any gas in it. They said they had no loaner ! And can't replace this lemon. More
by antonec
Employees Worked With
Dave Brown
August 09, 2016
Best buying car experience ever!! By far this is the best car buying experince I have ever had, Thanks to my sales associate John Breedlove @ Nalley Kia, He was simply grate! He was v By far this is the best car buying experince I have ever had, Thanks to my sales associate John Breedlove @ Nalley Kia, He was simply grate! He was very customer friendly answering all my question and concerns. I told him what I wanted and he delivered. He made the process very easy, smooth, and time friendly. I drove in at 2:30 pm in a 2007 model car and left at about 6:30 pm in a brand new 2016 Kia Optima. John stayed with me right up tll the time I drov out after signing of my fianacing document John took time to even help me set up my bluetooth connection to my phone and explain and show me how to operate some of the many great options that come in my Kia Optima. I definitely without a doubt recommend to anyone that's looking for a great deal and great car buying experience to go and see sales person John Breedlove at Nalley Kia @ Stonecrest. More
by R. Jones
Employees Worked With
John Breedlove
May 25, 2016
Welcoming and Friendly My mother and I were in three times in one week, keeping both John and Ali at work well after the quitting time. They both were very patient and infor My mother and I were in three times in one week, keeping both John and Ali at work well after the quitting time. They both were very patient and informative with both of our questions. We never felt rushed or pressured at any time to make a decision or leave. They both gave us multiple options to work with and ended up very happy with our final deal. I would definitely recommend both of them to anyone. They were very professional and accommodating to all of our needs. They both had wonderful customer service! I would definitely recommend anyone to both of them and this dealership. Thank you again for everything you did and continue to do to help us! More
by Courtney
Employees Worked With
Ali Salaam, John Breedlove
May 12, 2016
Great customer service As soon as we pulled in we were greeted by Carlton. He was very friendly and gave great customer service. He introduced his GM who was also great. He As soon as we pulled in we were greeted by Carlton. He was very friendly and gave great customer service. He introduced his GM who was also great. He even helped us personally with our paperwork. He went above and beyond to make our sales experience a good one. Staff is very friendly. Just an overall great experience. More
by Derry
Employees Worked With
Carlton Foreman, Dave Brown
April 04, 2016
WARNING!! STAY AWAY!! CHECK YOUR VEHICLE BEFORE LEAVING!!! On 3 separate visits, I've had 3 separate incidents at this 1 location. 1 visit, the technician had broken the window guard on my vehicle and in On 3 separate visits, I've had 3 separate incidents at this 1 location. 1 visit, the technician had broken the window guard on my vehicle and instead of telling me, they prolonged my visit in an attempt to try to find one and replace it w/o my knowledge but because they no longer made the ones on my vehicle, they finally had to tell me and explain what happened and they replaced them w/some that were nowhere near the same. They were a lot smaller/shorter than the ones that were previously on my vehicle and really didn't serve the purpose. Yeah, they were designed for my make and model but defeated the purpose. The sunlight shines in my vehicle. 2 other visits entails me coming in for the purchas 4 new tires (spending over $500) and brake service (spending over $200) and BOTH times, mysteriously, the center wheel caps were missing. The 1st time, their excuse was that the tabs on the center wheel caps are very thin and they fall off. Really? I've had my vehicle for over 9 years and have replaced my tires every 1 1/2 - 2 years and my brakes & rotors as needed, and have NEVER had a service provider lose a center wheel cap. It was a bunch of "xx" but I purchased another 1 the 1st time and the 2nd time I get the same story and finally the Service Mgr Chad said they would replace it and it'll be in the next week. I've been calling and strangely enough, he's never available nor is the Gen. Mgr. Have left messages for a return call but phone calls have gone ignored. While receiving service, the staff were polite and courteous. Don't get me wrong but the follow up and taking responsibility for something that they did wrong is not good customer service. I only started going to Nalley Kia because I moved closer to that location. I've decided to return to the location to where I purchased my vehicle and was having my car serviced, Southlake Kia. I can no longer deal with a company that takes their customers complaints as a joke. More
by NalleyKiaSucks
Employees Worked With
Chad Dalton
March 11, 2016
all i can say is awesome..I always have a great visit My salesman was John..sorry but I don't know his last name....He is very friendly and always makes me feel so welcome when i come..along with the othe My salesman was John..sorry but I don't know his last name....He is very friendly and always makes me feel so welcome when i come..along with the other staff as well...Reggie was supposed to be my original salesman..But he wasn't able to because he was providing great customer service to another client..Thats How john came about... John is very professional and knowledgable...I am so happy that he ended up being my salesman...It was meant..thats all i can say..I love the friendship with my salesman and dealership....Most of all..I love my car..I bought a 2015 Kia Optima Ex ..love it..I already picked out my next 2 cars..laugh out loud.....Thank you and keep up the great work... More
by Tbryant033
Employees Worked With
John Breedlove
March 03, 2016
Very friendly. The sales rep was very professional I gave this rating because the sales rep, Marcus Booker was extremely professional and polite. He made me feel very comfortable and he went above and I gave this rating because the sales rep, Marcus Booker was extremely professional and polite. He made me feel very comfortable and he went above and beyond to honor all of my requests. I was very pleased and satisfied with my purchase. The entire staff was very helpful and polite. The place had a warm friendly atmosphere. More
by Kayla
Employees Worked With
Marcus Booker
December 15, 2015
A great experience in buying a car! This was our first time buying a car from Nally Kia. The sales person we were introduced to was Reggie Taylor. Reggie made our first time buying very This was our first time buying a car from Nally Kia. The sales person we were introduced to was Reggie Taylor. Reggie made our first time buying very relaxed. He answered all our questions. He was quite professional. We would highly recommend all our family and friends to purchase at this dealership. More
by Wsloan
Employees Worked With
Dave Brown, Reggie Taylor
