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Nalley Kia
Lithonia, GA
128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 129 reviews
April 07, 2015
I love my Kia Soul and Clive made it happen! The team did a great job. I came in to take a look at the Kia Soul, maybe test drive it and see if I liked the way it felt. I was initially interested The team did a great job. I came in to take a look at the Kia Soul, maybe test drive it and see if I liked the way it felt. I was initially interested in a used one, and I felt a bit unsure about the price and everything at first. Clive and Ali assured me that a test drive wouldn't hurt. They also expalained the pros and cons of a new or used car. After my test drive, I was still hesitant but Clive and my husband told me to let them run the numbers. Clearly in the end I brought my car..I absolutely love it. The Kia team I had did a great job, they did everything to get me what I wanted. Thanks Clive, Marniqua and Ali. You rock!!! More
by Ladykiasoul
Employees Worked With
Maniquas, Ali Salaam, Clive Holmes
March 30, 2015
Loyal Kia Customer We thought we wanted a Sport age or a Sorrento, but walked out with a Soul. I give a lot of credit to Clive as he was knowledgeable and fun to deal wi We thought we wanted a Sport age or a Sorrento, but walked out with a Soul. I give a lot of credit to Clive as he was knowledgeable and fun to deal with. I was disappointed in the length of time it took to finalize the deal, start to finish over 4 hours with 3 of those hours waiting on paperwork and to get in with one of the finance officers. I am hopeful that if I choose to use this dealer to service our new Soul, we do not run into the same "sense of urgency" issues. More
by Big Al
Employees Worked With
Clive Holmes
March 28, 2015
Not professional have been trying to trade a Kia in and I specificly ask please do not pull my no more than once.Check my credit this Sat. Mor. And they have pulled my have been trying to trade a Kia in and I specificly ask please do not pull my no more than once.Check my credit this Sat. Mor. And they have pulled my score 9 times causing my score to drop 20 points unacceptable no consideration. More
by Quincy
Employees Worked With
Rodney Beauford, Dave Brown
January 29, 2015
In the Mist Of It All!!! Last week, I was confronted with serious transmission issue with my truck!!!! I was so up set and didn't know what I was going to do. So I prayed on i Last week, I was confronted with serious transmission issue with my truck!!!! I was so up set and didn't know what I was going to do. So I prayed on it, asked God to guide my feet, and I ended up at Nalley KIA!!!! From the time I walked in the whole transaction took 2hours, I was on my lunch break. I walked in with a 2003 Ford Explorer and left with a 2015 KIA Forte!!!!! I'm so very thankful to have work with Justin Spears - Sales Manager David Brown- General Sales Manager Winston Webb- F&I Manager Evelyne Francis...Happy Camper!!!! More
by evyfrancis
Employees Worked With
Winston Webb, Justin Spears, Dave Brown
January 12, 2015
fixing my speaker I went to two other kia dealers, and none of them could help me, but Mike got me all taken care of. He seems like a hard worker. I went to two other kia dealers, and none of them could help me, but Mike got me all taken care of. He seems like a hard worker. More
by Keely Glass
Employees Worked With
Mike Ward, Mike Ward
December 27, 2014
Great service I had an awesome car buying experience here and purchased a wonderful car. They helped us get a payment we could afford and took the time to show us a I had an awesome car buying experience here and purchased a wonderful car. They helped us get a payment we could afford and took the time to show us all the features of the cars we looked at. I would happily recommend this dealership to anyone that is looking to buy a car. They have awesome customer service. More
by mrslisasimpson
Employees Worked With
John Breedlove , Ali Salaam, Rodney Beauford, John Breedlove
November 11, 2014
Excellent experience!! From the moment I hit send on the internet inquiring about a vehicle, Clive immediately called me. He was honest, diligent, intelligent, and extremel From the moment I hit send on the internet inquiring about a vehicle, Clive immediately called me. He was honest, diligent, intelligent, and extremely friendly. An excellent salesman and had the deal I was looking for within 45 minutes of arriving at the dealership. In addition to the professional finance manager Dave Brown, this was the best experience I have had so far while buying a vehicle. I would recommend Nalley for your new car needs and ask for Clive. More
by hcpdheat
Employees Worked With
Clive Holmes, Dave Brown
September 28, 2014
BEWARE OF UNETHICAL BAIT AND SWITCH TACTICS!!!!!!!!!!!!!!!!! We had the same experience as Bless25. We went in pre-approved with a 2.93 APR and were told by the credit manager that our pre-approval rating was in We had the same experience as Bless25. We went in pre-approved with a 2.93 APR and were told by the credit manager that our pre-approval rating was incorrect and invalid. He told us that he contacted our financial institution directly and produced a document, that he said came from them, showing a 6.41 APR. He then tried to pressure us into signing this document and we refused. My husband called our financial institution and they confirmed our 2.93 APR with the credit manager at which point he left the office without so much as an explanation or apology. He was caught red handed, blatantly lying and trying to deceive us!!! Then the GM comes in to discuss our options and was rude, arrogant and unconcerned about our complaint with the credit manager. His only solution was for us to sign the bogus documentation with the incorrect APR of 6.41, if we wanted to take the car. After being there for 6 hours, pre-approved, we walked away upset and frustrated due to the unethical business practices of the GM. The salesman, Carlton Foreman was honest, professional and a pleasure to work with despite the lack of support from his management team. DO NOT FALL FOR THE UNETHICAL BAIT AND SWITCH!!!! More
by Donotbefooled
Employees Worked With
Carlton Foreman, Chris Garland
September 05, 2014
Very Very Bad Customer Service We went to purchase a car 6 days ago with an excellent credit score that qualify us for all the incentives except the college discount. Everything was We went to purchase a car 6 days ago with an excellent credit score that qualify us for all the incentives except the college discount. Everything was coming along until the credit manager Winston Webb came into the salesman office trying which we could not understand why and made a very rude comment. By the time we got to his office credit manager Winston Webb it went down hill from there he bait and switch with the interest rate when we qualify of the lowest possible rate available since we did not fall for it he was rude and we decided to leave due to the UNETHNICAL process which upset us. As we were leaving Justin brought GM Farouk out to speak with us he acted very unconcern about what happen did not try to resolve the issue and allow us to leave upset. Recommend everyone to call KIA Corporate office with any complaints 1-800-333-4542 for this dealer/GM Farouk does not care about anyone.. KIA need to know if their product not being represented properly. More
by Bless25
Employees Worked With
Salesman John Bleedlove & Credit Manager Winston Webb., Justin Spears, Winston Webb, John Breedlove
June 17, 2014
Excellent Salesman! Great Teamwork! I got a sense of Family at the dealership. There was no I or Me. The sale was a Team effort in the sense of making the customer (ME) Happy! Clive Hol I got a sense of Family at the dealership. There was no I or Me. The sale was a Team effort in the sense of making the customer (ME) Happy! Clive Holmes was Excellent! He was Professional, Friendly & he knew his product. I would diffently referr other clients to this Salesman & this Dealership. I started looking in Gwinnett where I work. Went to Marrietta & everywhere else. Little did I know , my new car was in my back yard Lithonia ,where I live. I Love you Nalley Kia!!! More
by cherylhj
Employees Worked With
Both Managers were great. Mr. Llonnie was very professional & ur other manager, I forgot his name but he wears glasses. the manager wth the glasses offer to take me home because I had 2 cars after I bought new one. The store would hv been closed by t, Clive Holmes
