Nalley Kia

I had an incredibly disappointing experience with Nalley Kia in Lithonia, GA. In 2024, my 2018 Kia Optima was stolen due to the widely known Kia anti-theft issue. Nalley Kia had my car in their care for 106 Kia in Lithonia, GA. In 2024, my 2018 Kia Optima was stolen due to the widely known Kia anti-theft issue. Nalley Kia had my car in their care for 106 days, yet they never installed the anti-theft software update that Kia had already released — and never informed me that it wasn’t done. I trusted them to handle this during the months they had my vehicle. In 2025, my car was stolen again for a third time. That theft could have been prevented if Nalley Kia had done their job the year before. As a result of the theft, my engine seized, and Kia is now denying my warranty, citing “outside influence” — an issue that would’ve been avoided had the update been installed when it should have been. To make matters worse, Erica, the service supervisor, was consistently dismissive, unhelpful, and carried an unprofessional, condescending attitude throughout the process. It’s unacceptable behavior from someone in a leadership position. This car was a gift from my grandfather before he passed, and it now sits unusable with no warranty coverage and thousands of dollars in damage. I’ve filed formal complaints with the Georgia Attorney General, BBB AUTO LINE, and Kia Corporate. Nalley Kia’s negligence and poor customer service caused a major financial and emotional burden. I would not recommend this dealership to anyone. More

Great customer service and attention to detail. Would recommend anyone in the market for looking for a car to try them out first. Would recommend anyone in the market for looking for a car to try them out first. More

They very kind and professional. Took me earlier than my appointment time. Got me out on time Took me earlier than my appointment time. Got me out on time More

Great dealership! Fast service! Elijah was awesome he did his best to help me out!! Fast service! Elijah was awesome he did his best to help me out!! More

KIA was the first place we looked when we decided to buy a car. Our salesman was friendly and knowledgeable. We saw a car we liked and decided there was no use looking more. a car. Our salesman was friendly and knowledgeable. We saw a car we liked and decided there was no use looking more. More

I live in Lithonia about 20 minutes from the Kia dealership. Have been dealing with Nalley since I moved to Georgia in 2015. I own two Infiniti vehicles; 2005 G35x and 2012 G37x. My experience with dealership. Have been dealing with Nalley since I moved to Georgia in 2015. I own two Infiniti vehicles; 2005 G35x and 2012 G37x. My experience with Nalley had been mixed since my 2005 purchase. I thought about purchasing another Infiniti but thought about checking out the KIA vehicles my wife was interested in. We decided to go with the KIA K5 because of the positive experience with Marcus Booker and the convience of the excellent facility that was right in our backyard.. More

As far as the service department, you could not ask for more polite, nice people and very helpful. I do not take my car any place else.. more polite, nice people and very helpful. I do not take my car any place else.. More

As usual, great customer service explaining the process in fixing everything that needs to be fixed or serviced in fixing everything that needs to be fixed or serviced More

The Nalley Stonecrest dealership staff were very helpful and met my needs. The salesman was very knowledgeable about the inventory and services offered. and met my needs. The salesman was very knowledgeable about the inventory and services offered. More