Nalley Kia

Terrible experience, new car with ac issues 2 times in the shop. Shop charge the double for the regular car maintenance that what shows in the mobile app the shop. Shop charge the double for the regular car maintenance that what shows in the mobile app More

Service Department is ridiculous! Promises are not kept. Glad I got my car from Honda. Promises are not kept. Glad I got my car from Honda. More

With this being my first kia vehicle and first service on my kia vehicle, I had a very unpleasant experience and I won’t be returning, matter fact I won’t be returning nor will I refer anyone. So let’s start my kia vehicle, I had a very unpleasant experience and I won’t be returning, matter fact I won’t be returning nor will I refer anyone. So let’s start with my service advisor by the name of Tiffany. Highly don’t recommend her either. I don’t know if she doesn’t know how to do the job, still in training or she’s just a worker that’s all over the xxxx place. I made a service appointment with her for Thursday February 27th @ 9:30. When I first arrived I was greeted by someone totally different because I was told that Tiffany was speaking with a manager, okay that’s cool. So the porter who helped me went over a visualization of my vehicle with me told me go have a seat and that Tiffany would be with me once she wrote up another RO and cashed out her other customer so I said okay proceed to wait in the sales department tables. Mind you i’m sitting there 9:45 comes no Tiffany, 10:00 comes no Tiffany, Tiffany didn’t call my name until 10:25 to be exact. She asked me where my vehicle was I told her you tell me y’all took the keys from me, strike one. Then she complains about how busy it is, while she’s acting like she’s so out of breath from walking around and apologizes so i’m like it’s cool, she asked me about what services I needed I told her I just got the car in December so I really only needed a oil change and alignment. We go back inside so first I did agree to the alignment and tire rotation so I asked her for a time frame, she tells me 12:30-1:00. I instantly got pissed off because one you didn’t even know much about my vehicle or what you’re doing, then I was waiting in the waiting area for 50 minutes when I had an appointment scheduled, if that was the case I could’ve been a walk in. All of this just for you to turn around and say another 2 hours so I told her no I don’t want the alignment nor tire rotation. If I wanted service like this I would’ve went by Southlake mall. I drove all the way from Marietta willingly ready to spend money on my vehicle and pick a further location for better service and yall service was awful, but when you get somebody who doesn’t know what their doing and just gives excuses instead of trying to make things happen I won’t spend another penny with yall. I had to go up to the desk to ask her for an update on my vehicle TWO times. When Nalley Kia finally finished with ONLY my oil change it was 1oclock. MIND you it took the technician 3 hours and 30 minutes to do an oil change that’s RIDICULOUS. If Tiffany knew what customer service was she could’ve got everything done in a decent amount of time and I probably wouldn’t have realized the 2 hours wait time but instead she’s giving excuses about how you all are backed up and etc. which I totally understand but when you already had me here waiting then you come with excuses who wants to hear that when they been sitting there waiting for hours on something they made an appointment for. Hopefully you all can make it better for the next customer. More

I Won't be back that's for sure, I encountered too many negative experiences at this dealership negative experiences at this dealership More