Nalley INFINITI of Atlanta

Sam was very helpful in providing the problems we had with our I-35 to the service techs; they (service techs) were able to discover the main problem and fix it. with our I-35 to the service techs; they (service techs) were able to discover the main problem and fix it. More

Jordan gave me curbside service and answered all my questions. It was a great first time Infiniti service experience. I had purchased my new G37 coupe from a used car dealer and wanted to get a follow questions. It was a great first time Infiniti service experience. I had purchased my new G37 coupe from a used car dealer and wanted to get a follow up inspection and some future service pricing. The car ended up needing an exhaust system so I got the paperwork I needed to take back to them so them can replace it. More

Stopped in w/out an appointment due to unexpected oil drip. They took my 2003 Infiniti of service repair was as previously discussed which I approved prior to working on my car. Great experience!!! drip. They took my 2003 Infiniti of service repair was as previously discussed which I approved prior to working on my car. Great experience!!! More

I had an great overall experience at nalley. Everyone was nice and knowledgeable. The presentation was great as well as the neatness of the dealership. nice and knowledgeable. The presentation was great as well as the neatness of the dealership. More

I was trying to replace my auto after being in a terrible accident. I had never purchased a car online. Not to mention sight unseen. I was going through such an emotional aftermath from the accident and was accident. I had never purchased a car online. Not to mention sight unseen. I was going through such an emotional aftermath from the accident and was a very vulnerable target for deception. These people were so good to me. Gordon was exceptionally kind. His last priority was selling me a car. HIs first priority was being a wonderful mentor and simply being uplifting to a person he could tell was in so much emotional pain. This was something outside of his job and so very few people would have taken this time. I remain very grateful. From a car purchasing perspective, it was straightforward. They quickly led me to the auto I was wanting to replace. The communication and attention to detail was awesome. The price was fair with non of that xxxxxx business most of us are familiar with when buying a car. Everyone has been courteous respectful and HONEST!!!!! I was so apprehensive when it came to finalizing everything. Susan Chow was outstanding. She was patient (even after my 1000th call ) and reassuring. My car was delivered immediately (and I live 5 hours away from the dealership )with everything that was promised . I love it more than the car I replaced. My experience could not have been better especially under the circumstances. I have recommended Nalley to anyone interested in infiniti. The car saved my life. SIncerely, A Very Grateful Customer More

Had a great experience purchasing a 2011 G37 IPL from this dealer. Eric was great to work with. The entire staff was friendly. No pressure at all. Got what I wanted at a great price. I value a deale this dealer. Eric was great to work with. The entire staff was friendly. No pressure at all. Got what I wanted at a great price. I value a dealer that provides exceptional customer service. I strongly recommend this dealer. Ask for Eric. More

I talked with Gordon Shiflett many times before I I talked with Gordon Shiflett many times before I traveled from Alabama to Georgia to purchase my QX56. He was always helpful in every way to give I talked with Gordon Shiflett many times before I traveled from Alabama to Georgia to purchase my QX56. He was always helpful in every way to give me the best deal, he listened to everything I was looking for to make a purchase in a new car and tried his best to follow through on exactly what I wanted. When I arrived at Infinity of Decatur I met with Gordon and Don Brawshaw and was very pleased with the professionalism, friendliness and my overall experience with Infinity was very positive. They made sure I drove off the lot with an exceptional feeling about buying with Infinity of Decatur and I would recommend them to anyone looking to purchase a new car. More

I rate my buying experience as excellent. Darryl was knowledgeable about the car, open to demonstrating that the vehicle was being sold at a fair market price, was not offended by questions that I asked knowledgeable about the car, open to demonstrating that the vehicle was being sold at a fair market price, was not offended by questions that I asked, was conversant on financial matters and inquired of the dealership's financial expert when he did not know the answer. He was also very willing to present my concerns with the vehicle to his support team/managers without being condescending. Overall, it was just a pleasant experience that did not leave me feeling as if I was taken advantage of by slick sales tactics. I also appreciate the consulting time I spent with Gordon Shiflett who understood what my budget was and searched for a vehicle that met my requirements. I was in the market for a 2011 which proved to be n/a with the features I wanted and Gordon was able to find a 2010 that met my criteria. Gordon was not available on Saturday when I visited as he had become ill and left work prior to my arrival. I appreciate the fact that Gordon called me today to ensure that I was satisfied and taken care of. Gordon Schiflett and Darryl Ferguson proved to be a great tag team in providing consistency in providing me with excellent choices and a great buying experience. More

This is the best Dealership that I have experienced. The staff is always friendly and extremely professional. They are always explicit in providing adequate information and ensuring clarity of the process. staff is always friendly and extremely professional. They are always explicit in providing adequate information and ensuring clarity of the process. The total Customer service experience is always exceptional. More

The Nalley of Decatur dealer was a joy to work with on our "new" used QX56. They had a beautiful vehicle and worked with us on price. A small issue was identified that required some body work, and the d our "new" used QX56. They had a beautiful vehicle and worked with us on price. A small issue was identified that required some body work, and the dealership took care of that and fixed everything. It was a great experience and the staff was great. We worked directly with Ken Gottfried, and he was knowledgeable and very friendly. More