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Nalley INFINITI of Atlanta
Atlanta, GA
285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 285 reviews
August 13, 2013
The 2012 M37 that I wanted was at the price I liked and the color that intrigued me. However when we went to wait on the financing department we ended up waiting for an hour to hear from anyone on the situ the color that intrigued me. However when we went to wait on the financing department we ended up waiting for an hour to hear from anyone on the situation on why we are not wrapping up the deal. We had to ask the front desk clerk what was going on and why no one was checking on us. The car had been in a wreck in the dealership parking lot and no one could give a definite answer on the extent of damage and why it was still on the lot after it had been repaired. No one told us up front that it happened and it did not show up on the CARFAX and the paperwork they pulled from their service department; which should of had this information ready because Nalley keeps very detailed records of it service on its vehicles. However the GM Jim Slezak said he would help up find a comparable car to what we wanted and would work with us on pricing. We were $1000 off in negotiations as I had told Steven that if they could not come to the price that was just $1000 lower than they were quoting (which would have brought the price closer to the other car) I would go elsewhere. They would not come down in price stating that the other car was priced lower because it had been wrecked in their dealership parking lot. Sometimes a dealership should take the sacrifice on the deal and win the customer over. More
by AlexanderW
Employees Worked With
Steven Eason/Jim Slezak
June 13, 2013
I would like to thank all the employees at Nalley Infiniti Decatur who made my vehicle purchase a great experience. While searching for a used car online I came across the perfect 2008 Infiniti EX35. Infiniti Decatur who made my vehicle purchase a great experience. While searching for a used car online I came across the perfect 2008 Infiniti EX35. I was able to get in contact with Joel Hamilton over at the Internet Sales Department. Joel has been a great help every step of the buying process. He quickly responded to phone calls and e-mails any time I had a question. He was always patient and courteous, even when I kept changing how I planned to finance my purchase. I was most impressed though, in regards to my navigation update. At my request, Joel included the update in the vehicle purchase price. However, due to unforeseen issues the vehicle's navigation system couldn't complete the update. Instead of giving up, Jeff Christian in the service department replaced my Infiniti's navigation system and completed the update at no charge to me. Thanks for a great car! More
by james2538
Employees Worked With
Joel Hamilton, Kevin Stroud, Jeff Christian, Kevin Stroud
June 02, 2013
Jeff and the Nalley dealership did an amazing job every time I came in for a service visit for my 2001 Infiniti QX4. They were always honest, trustworthy, and dependable. And as a woman, I can appreciate time I came in for a service visit for my 2001 Infiniti QX4. They were always honest, trustworthy, and dependable. And as a woman, I can appreciate that. I have since purchased a Chevy Tahoe and regret not staying with Infiniti. I just wanted to make sure Jeff and Infiniti realize how much their amazing customer service is appreciated. More
by danarichliew
March 29, 2013
I can honestly say that this was the best experience purchasing a car that I have ever had !!! I had brought my other car in for service and talked with Jim about possibly looking for another car, the s purchasing a car that I have ever had !!! I had brought my other car in for service and talked with Jim about possibly looking for another car, the service was excellent and about a week later they called and said that they had a vehicle that I might like, the car was just what I was looking for, they offer me a fair price, and then went be beyond to arrange financing and work with me and my schedule to make the process effortless. When I went to pick up the car they had all the paper work ready, the car had been inspected, serviced and even had a full tank. This experience was customer service at it's best, I would and will recommend this dealership to anyone looking for a car or having service work done. THANKS GUYS GREAT EXPERIENCE!!! More
by rodbishofflpl
Employees Worked With
Jim Slezak, Kevin Stroud, Shaun Bush, Kevin Stroud
March 19, 2013
Brando knew our monthly payment limit upfront and through the entire process of quoting numbers. I get an email a week later saying that we may be able to do a deal ... i contact Brandon and he wants to know the entire process of quoting numbers. I get an email a week later saying that we may be able to do a deal ... i contact Brandon and he wants to know if we are interested ... I tell him yes and he says well to get this car why not pay more than what you have budgeted? A big waste of time. Will never go back again More
by davidhog8
November 09, 2012
Just last week, I went into the dealership to trade my vehicle and purchase an Infiniti G37. Since I had spoken with him earlier over the phone, Darryl already had the vehicle I wanted to see parked up f vehicle and purchase an Infiniti G37. Since I had spoken with him earlier over the phone, Darryl already had the vehicle I wanted to see parked up front waiting for me. I purchased the vehicle that evening. Darryl was professional, courteous and very helpful with the entire process. I will definitely purchase from him and the Nalley Infiniti of Decatur again. More
by thegray93
Employees Worked With
Darryl Ferguson
November 05, 2012
I have been looking for a 2009 Infiniti FX35 for about six months. I was not in a hurry to purchase one and I explained that to Darryl. He was very professional and not aggressive. The first time I visite six months. I was not in a hurry to purchase one and I explained that to Darryl. He was very professional and not aggressive. The first time I visited the FX35 I came to see was sold. I sat with Darryl and told him about my situation and he was very courtesy. He took the time to educate me about the dealership and what they were all about. After that, he start educating me on the FX35 and how he thought it was a good choice for me. By the time I left was very excited about the FX35. After seven weeks of searching around other Infiniti locations around Atlanta and even different vehicles/auto dealer, I can back to the Nalley Infiniti-Decatur dealership. Darryl remembered me and began to help me again. The car I wanted was there at a good price. Darryl worked the numbers up and even helped me to get a better interest rate on the vehicle. My brother was with me through the process. By the time we were finished my brother was more excited about me purchasing the car then I was. He told me about three or four times that he was sold on getting an Infiniti and that he will be purchasing one through Darryl. After purchasing the car that evening the dealership was closed, but Darryl took his time with us and explain how to use almost every gadget on the FX35. He knew that car like the back of his hand. If you want to purchase an Infiniti, Darryl Ferguson at Nalley Infiniti-Decatur is the person you should ask to help you. More
by amerrell06
Employees Worked With
Darryl Ferguson
October 16, 2012
Darryl was very responsive and very knowledgeable. I was struggling to find the exact vehicle I wanted and when I located what i thought was the right car on Nalley's website (I was not in the Atlanta area) struggling to find the exact vehicle I wanted and when I located what i thought was the right car on Nalley's website (I was not in the Atlanta area), Darryl helped make the entire process smooth and quick. He was by far the most knowledgeable salesperson I met at any dealership since I began my search process. He worked hard to be sure all my questions were answered and all my concerns addressed. He was honest and a straight shooter which I appreciated. I would recommend Darryl to anyone that is looking to purchase an Infiniti, either new or pre-owned. More
by usernam
Employees Worked With
Darryl Ferguson
July 11, 2012
I had been shopping around for a while trying to find the right car for myself. I saw a listing for an Acura TL on autotrader at Nalley Infiniti and the next day I went to see it. It was about a three hour t right car for myself. I saw a listing for an Acura TL on autotrader at Nalley Infiniti and the next day I went to see it. It was about a three hour trip with traffic but when I arrived I was promptly, professionally, and kindly greeted by Thomas Blake. Being young and having mixed feelings about a large dealership chain like Nalley I didn't know what to expect. I had visited many dealers in the past and knew about all of the tricks and was not gullible or susceptible to them. I knew what I wanted and didn't want to look around for anything different than what I came for. Thomas answered all of my questions and concerns about the car and was honest if he didn't know an answer since he was an Infiniti consultant, not an Acura consultant, which I appreciated. When we returned from the test drive he didn't pressure me into the "negotiating room" and talked to me about what would be included in his office, not a pushy back room. Out of all of my numerous negotiating experiences this was not only the fastest but the most relaxed. It took 30 minutes for both parties to come to a very appealing price that I was happy with; they even stayed open an extra 2 hours for my party and I. By the way the manager who worked the deal was fantastic and did not try once to nickel and dime me. Thomas even did some research for me on some needed parts and previous maintenance. Being a Saturday and not being open on Sunday I was going to return Monday with my respective party for delivery of the vehicle and to close the deal. I decided that I wanted to take it for the weekend and for a thorough inspection; they were happy to accommodate me. I returned Monday and while it did take a few hours for the paperwork I understood the wait. My only two complaints are that one of the managers (different from the one I dealt with Saturday) tried to change the deal around Monday. The paperwork lady also wanted to rush us out due to another customer who seemed to have priority since they were buying a new M35. Besides that though I was very happy with my pre-owned purchase during which I never felt obligated, rushed, or treated like less than a premium customer because I was buying used. I have been to many different dealers regarding many high profile brands such as BMW and Audi and neither of those compared to this experience in such a positive way. It has been a few months since my purchase and I have no complaints or regrets. Being a teenager in the automotive market is usually like being treated as if you don't know what everyone is talking about... I never felt like that and was treated like an adult which I appreciated. I will be returning If I ever need an Infiniti or another vehicle. I can't say anything about the service department becuase I own an Acura and I don't take it there...I'm sure it's great! More
by Acuraowner556
June 14, 2012
Friendly and professional staff. Brandon Latimore was great to work with. I was able to test drive several cars back to back in order to get a good comparison (Brandon was patient during this exercise). great to work with. I was able to test drive several cars back to back in order to get a good comparison (Brandon was patient during this exercise). Would definately buy from here again. More
by kevinG37
