Nalley INFINITI of Atlanta

Air conditioner/radiator/compressor They just seem like they can’t diagnose anything. Not worthy of even thinking about getting your car service there. The will diagnose something and They just seem like they can’t diagnose anything. Not worthy of even thinking about getting your car service there. The will diagnose something and you pay then the same problem exist and they say you need something else. More

Great car buying experience!! I recently purchased a pre-owned QX60 at Nalley Infiniti of Atlanta and the experience was wonderful. The two gentlemen I dealt with during the sale I recently purchased a pre-owned QX60 at Nalley Infiniti of Atlanta and the experience was wonderful. The two gentlemen I dealt with during the sale were Corey and Robin. There was no high pressure, I got a good price an they went above and beyond to ensure I was happy. Everyone made me feel like family. More

Horrible Service Departmebt I brought my truck in on 2/3/2018 to be diagnosed and at that time I was told I needed my throttle cleaned and it would be $150 so I made an appointme I brought my truck in on 2/3/2018 to be diagnosed and at that time I was told I needed my throttle cleaned and it would be $150 so I made an appointment the following week on 2/17/2018 to have the work completed due to idling issues with my Infiniti FX35. After I picked up my car, the problem still existed so I called service and they advised me to bring my car back in which I did on 2/21/2018 and then I was called and told they the previous diagnosis was incorrect and I now needed 6 ignition coil replacements along with negative cable grounds repair to a tune of $1500.00. I immediately questioned why this was not diagnosed when I first brought my car in and I asked for a full refund of the $150.00 I paid for the throttle cleaning as that service didn't remedy my problem. I just spent $2800 in January with Infiniti Gwinnett replacing cam sensors and cracked head gaskets and they thoroughly checked out my car and there was no mention of me needing new ignition coils or cable grounds. I spoke with the service manager and advised him that I wanted a full refund and I would be taking my car to Gwinnett Infiniti to get diagnosed because I now no longer have faith in the service dept at Nalley Infiniti. I have been without my car since 2/21/2018 and I was called by the service manager to allow him the time to figure out what exactly went wrong and to my surprise I was called to today by a service rep asking me when I was coming to pick up my car and was I going to approve to allow them to do the work. Desired Settlement: Repair Desired Outcome Description: Due to the misdiagnosis of what my service my car needed and the timeframe I have been without my car, I feel that if they are now 100% sure that my car needs coils and cable then the expense should be on Nalley Infiniti and not me. I have been very patient throughout this whole situation but now I no longer have anymore patient and I am looking to file a complaint with Consumer affairs as well. More

undoubtedly most dishonest salesman I've dealt with I've bought 8 cars in the last few years from several dealerships: some new, some CPO, and some used. My advice from a QX60 purchase here in January 2 I've bought 8 cars in the last few years from several dealerships: some new, some CPO, and some used. My advice from a QX60 purchase here in January 2018: stay away from this dealership, especially from Jeff Davenport, undoubtedly the most dishonest salesman I've dealt with. More

Vickie Powell Experience with Antonieo Tramble and Infinity Antonieo Tramble provided excellent customer service during and after the purchase of my vehicle. He was dependable and accurate on the phone and in Antonieo Tramble provided excellent customer service during and after the purchase of my vehicle. He was dependable and accurate on the phone and in person. He was compentent in regards to the sale of the vehicle and knew the product. His interaction with me on the internet, phone and in person displayed his exception skills and customer service. He was responsive before after and during the sale. He performs his duties at the highest level of credibility to ensure the job is done on every level. Above all he has been very consistent with his interactions before, during and after the sale of the vehicle. He is highly rated with 5 stars. More

It was an amazing experience My new vehicle purchase was truly amazing.. I only went to look at vehicles when I met Elise .we viewed vehicles and had such a lovely conversation it My new vehicle purchase was truly amazing.. I only went to look at vehicles when I met Elise .we viewed vehicles and had such a lovely conversation it was if I had brought a friend along.. no pressure no sales pitch just truly awesome service.. I purchased a vehicle and gained a friend.. Elise you're awesome More

Daniel Rocks! I appreciate Daniel Williams knowledge, patience, and understanding of my needs and wants to find the best car for me and my budget. Way to go Daniel I appreciate Daniel Williams knowledge, patience, and understanding of my needs and wants to find the best car for me and my budget. Way to go Daniel! More

Stealer dealer Fool me once shame on you...fool me twice shame on me! Bought a BMW 06/03/17, transmission started slipping 7 days after purchase. I was told the ca Fool me once shame on you...fool me twice shame on me! Bought a BMW 06/03/17, transmission started slipping 7 days after purchase. I was told the car was sold as-is. Luckily a lady t-boned me a week later and totaled it. I came back trying to be a loyal customer, and bought another newer BMW 05/27/17. 6 days later it has a coolant leak. I hope Nalley makes this right...but I'm doubtful! Please if you value your money, do not go here!! More

The worst service department When I needed four new tires and an oil change I called the dealership to make an appointment. After 40 minutes on the phone with the receptionist mak When I needed four new tires and an oil change I called the dealership to make an appointment. After 40 minutes on the phone with the receptionist making sure they had the tires in stock, I confirmed the appointment for Friday morning. I requested a loaner car even though she assured me that the service would take less than two hours. That afternoon my husband still had not heard anything and gave them a call they told him that they did not have the tires in stock but were able to get them in. Once they arrived, the tires were stolen out of the shop. They told him that the car would be ready on Monday. Monday afternoon my husband still had not heard from them and made a few phone calls to the service department only to be told they were all too busy to give him an update on my car. On Tuesday morning I call d and left a message for Tim the manager to call me back. He did call and after I explained our issue he told me that they were moving soon and didn't know what happened. He not once apologized or said that he would look into the issue. I asked him to call my husband when the car was ready and he didn't but had someone else do it. When my husband picked up my car and paid over $1100, not one word was said about his service or the length of time it took. Infiniti, you have lost a customer for life. More

Worst service experience ever I bought a vehicle QX50 from Decatur dealership and turned out to be worst experience of my life. This whole dealership is full of idiots who doesn't I bought a vehicle QX50 from Decatur dealership and turned out to be worst experience of my life. This whole dealership is full of idiots who doesn't care about customers at all. More