Nalley INFINITI of Atlanta

Only place I take my vehicle because the service advisor is always on top of things and the mechanic is the only one I want working on my vehicle. is always on top of things and the mechanic is the only one I want working on my vehicle. More

Prompt estimate of what the problem was and how much it would cost. Repairs completed within 24HRS. Service Tech responded quickly to my questions and answered them to my satisfaction. would cost. Repairs completed within 24HRS. Service Tech responded quickly to my questions and answered them to my satisfaction. More

aweome I have purchased two vehicles from this dealership. Both experiences was awesome. Everyone is nice, knowledgeable of the vehicles and the contracts, t I have purchased two vehicles from this dealership. Both experiences was awesome. Everyone is nice, knowledgeable of the vehicles and the contracts, they will go above and beyond for the customer, ensuring the customer experience outstanding service. I will continue to purchase and get service from this dealership. More

Bruce was great! He listened to what we wanted and what our budget was and he delivered! We went home happy in a new car, and knowing he looked out for our best interests. He provided us with exceptional s our budget was and he delivered! We went home happy in a new car, and knowing he looked out for our best interests. He provided us with exceptional service! More

"LESS THAN" PREVIOUS EXPERIENCES I believe the employee I dealt with was Zain & he seemed impersonal & slightly "bothered" in general--maybe just a bad day for him. When I finally cam I believe the employee I dealt with was Zain & he seemed impersonal & slightly "bothered" in general--maybe just a bad day for him. When I finally came inside (I'd waited in the vehicle since previously I was met there by an employee so I thought that was SOP), a very gracious young female employee, who was waiting on someone else, asked Zain to help me and he did so, but seemed a bit 'bothered'. I felt he should have worn gloves when he entered the vehicle & that his whole demeanor was a bit aloof. More

Great Experience The Service Team at Nalley is outstanding. I had an issue with my QX80 and they worked tirelessly to help me resolve the repair at a reasonable price The Service Team at Nalley is outstanding. I had an issue with my QX80 and they worked tirelessly to help me resolve the repair at a reasonable price and in a timely manner. We have been working on this during the Corona Virus quarantine and they got in me in loaner car to ensure we had safe transportation while we waited for parts to arrive and the work to be completed. The service team, particularly Shawhib Ghulam Reza, has been great about keeping me updated, helping me get the right repair at the best price, and making sure that I am aware of the timeline and the cost. I will continue to have them take care of my car - they do the best job! More

Great Experience I would like to say that my experience with Nalley Infiniti of Atlanta was great. We traveled from Nashville to meet with Charles Brown. The transac I would like to say that my experience with Nalley Infiniti of Atlanta was great. We traveled from Nashville to meet with Charles Brown. The transaction was very smooth and quick. He prepared all the paperwork prior to our arrival and had everything ready to go. His communication made put us at ease about doing a transaction over the distance. The dealership experience is also very relaxing with no pressure and exceeded expectations. I would encourage anyone interested in a trade or a purchase to reach out to Charles and allow him to work out something for you. More

Best auto buying experience ever! If you are in the market for a car this is the place to go. It is well worth the drive to the dealership. market for a car this is the place to go. It is well worth the drive to the dealership. More

Hold onto your wallet with a pair of pliers. Originally purchased a 2016 Q60 from Nalley Infiniti of Atlanta. Vehicle encountered undercarriage damage while on a trip that damaged the fuel tank. Originally purchased a 2016 Q60 from Nalley Infiniti of Atlanta. Vehicle encountered undercarriage damage while on a trip that damaged the fuel tank. Nalley technicians and service advisor stated that it was unsafe to drive. We decided to shop cars while we were there to consider trading in our Q60 and demonstrate loyalty to the dealer. We saw a 2018 QX30 advertised by Nalley and began negotiating a possible car deal. The QX30 was offered to us at full sticker price and although we had a credit score above 750, we were offered a rate that appeared to include dealer interest points, which if you're unfamiliar is a slick dealer trick where they tell you that you're offer is several points higher than it actually is, resulting in the dealer making a couple of thousand extra dollars over the term of your financing that is actually dealer profit and not the cost of borrowing money. We were then treated to the equivalent of an outright slap in our face by the finance individual, who added $1048 for Resistol treatment package to the already quoted price of the vehicle. If a car has a stated advertised price, then any additions are an add-on and yet the finance person's response was that the package had already been added to the vehicle. In our opinion, the finance person outright lied to us about the Resistol package and it highly likely doesn't even exist on the vehicle, yet we were charged for it. Nalley Infiniti merely suspected that because of the damage to our Q60 that we were caught between a rock and a hard place and selling us a vehicle was going to represent the largest windfall profit that they could obtain in selling us the vehicle. The car, in fact, had just been traded to a secondary dealer the same day and mysteriously was not collected by Nalley and returned to the dealership until after financing paperwork was completed, more accurately within only 10 minutes of signing the deal. That's what you can expect from Nalley Infiniti when you offer your dealer loyalty. They will absolutely take you to the cleaners in our opinion. Nalley then began a campaign of spamming our email with thousands of dollars in "required" services and specials that all together spell nothing more than a corporate driven enterprise out to squeeze the very last dollar from your wallet as a customer searching for a vehicle. Our unswerving opinion is that you shop anywhere but Nalley Infiniti of Atlanta for your vehicle purchase. There are many Infiniti dealers within the Atlanta area that can offer a far more equitable car deal in our opinion and provide you with far better negotiation of your trade-in vehicle, as well as protect you from add-ons at the finance center and dealer interest points being tacked onto your car deal. Take it from a couple who learned their lesson the hard way. Nalley Infiniti of Atlanta, in our opinion, is the epitome of why car dealers hold such a surly reputation. More

Liers, misleading and very inconsiderate. I would not go to this place to purchase a car bunch of Liars here. Tia was more professional then her boss so sad. to this place to purchase a car bunch of Liars here. Tia was more professional then her boss so sad. More