Nalley INFINITI of Atlanta

Ms Cookie. Thanks a lot. Even though I came to your location without an appointment, you took your time and effort to call Nalley Infinity of Marietta in assisting me to fulfill my needs. I live an Hou location without an appointment, you took your time and effort to call Nalley Infinity of Marietta in assisting me to fulfill my needs. I live an Hour and fifteen minutes away from that dealership and because of your service and kindness, am coming back to get my vehicle diagnosis at your service location. Your professionalism and basic human courtesy was beyond words. Thank You for being you. I hope Nalley Infinity of Atlanta’s knows what priceless commodity that have in.their possession, More

The Best Service and a Welcoming/Warming Atmosphere both from the Sales person Ms. Pauline, the service staff Ms. Cookie, Mr. Daniel and the Service Manager. Thanks a mil for the care you guys provide. Bl from the Sales person Ms. Pauline, the service staff Ms. Cookie, Mr. Daniel and the Service Manager. Thanks a mil for the care you guys provide. Blessings, Sedalia Smith More

Best dealership and I will be returning back to get other services completed, services were completed on time services completed, services were completed on time More

Clean, professional, organized, knowledgeable staff members, pleasant atmosphere, COVID-19 mask requirements, appointment only, very helpful. members, pleasant atmosphere, COVID-19 mask requirements, appointment only, very helpful. More

Great service, very clean and pleasant atmosphere, I was able to do my office work while waiting for my car at the lobby. I will be sure to recommend it to friends and family members. able to do my office work while waiting for my car at the lobby. I will be sure to recommend it to friends and family members. More

Very professional can’t put into words everything they do, environment felt so positive and together like a good team everybody working as one . do, environment felt so positive and together like a good team everybody working as one . More

Busy but prompt and professional. Diagnosed the and corrected the corrected the issue it was a great experience. I would definitely recommend this dealership not to mention great location from my job. corrected the corrected the issue it was a great experience. I would definitely recommend this dealership not to mention great location from my job. I appreciate the ride share benefit, as well when needed. More

The service team is great. I was surprised that I just needed to things done on that day. The service consultant walked through everything with me needed to things done on that day. The service consultant walked through everything with me More

Buyers beware!We recently purchased our 2020 Infiniti Buyers beware! We recently purchased our 2020 Infiniti QX60 from Nalley Infiniti in Atlanta Georgia and had a horrid experience. 1. We caught the Buyers beware! We recently purchased our 2020 Infiniti QX60 from Nalley Infiniti in Atlanta Georgia and had a horrid experience. 1. We caught the salesman Fred several times in outright lies because he contradicted himself during different calls and I take copious notes. 2. Jay Vaughn, the finance guy would not answer our question about if there would be any benefits to financing the car vs paying for it with cash. Instead he ran a hard pull on our credit TWICE within 30 minutes when we told him our credit score was just under 800. I have discussed this with other Infiniti dealerships and they said there was NO reason to do this twice. 3. The unethical and disrespectful treatment we endured in trying to purchase this car was so bad we stopped the purchase. Cory Russell, the Sales Manager got involved and offered to ship the car to us (1000 miles) for free to save the sale. It worked and he saved the sale. 4. Knowing we would be out of town for a week, they had it delivered while we were gone. If we had been here and see the condition of the car when it arrived, we would have not accepted it and shipped it back. 5. This "Certified" 2020 Infiniti QX60 was not cleaned inside or out as it stated and was checked off on the Certified paperwork. The second row floor mats were missing. Even though on the "Certified" paperwork it said it was cleaned and the mats were included. I will include pictures. Inside there was sticky syrup all over the drivers compartment, coffee spilled all over the center consul and down the passenger side seat and carpet. The passenger seat had a red substance ground into the leather and the rear cup holders and and seats were also covered in a thick sticky syrup. The carpets were dirty. Not just unvaccumed but dirty! It was like someone had a drunken party in the car. 5. Cory Russell, Sales Manager has stated he will pay for the detail. He also said he would replace the missing floor mat but that promise has also not been fulfilled. 6. The former owners personal information was left in the glove box. If I was them, I would be furious. I had their names, address, insurance and registration information! I shredded it for their protection. 7. Jay, the finance man sent our paperwork but failed to send a temporary tag so we could actually drive the car we purchased. Then took two extra business days prior to sending it via FedEx. We couldn't even drive our new car! 8. Two weeks after delivery and the dealership is just sending our paperwork off for title and registration. We probably won't get our title and tags before the temporary tags expire. Overall this has been a very bad experience. We considered sending the car back to Atlanta because of the continuing horrible service. When everything goes wrong on a purchase, a responsible dealer makes sure everything else goes right. All we are getting is excuses. Do yourself a favor and do not purchase from Nalley Infiniti of Atlanta. More