Nalley INFINITI Marietta

My experience had peaks and valleys but ended very well. I arrived at the dealership on 1/31/14 during the afternoon. I was greeted and welcomed by the receptionist. I had an appointment with Tamara Hacke I arrived at the dealership on 1/31/14 during the afternoon. I was greeted and welcomed by the receptionist. I had an appointment with Tamara Hackett, she was with another customer so she asked another salesman to assist me. After spending 15 minutes with that salesman he had to attend to a customer that just drove up. He asked Rob to assist me. Rob was great! He knew every feature of the QX60 and Q50. I became interested in the Q50 and was allowed to take it on a test drive to pick up my wife from work. I really liked the car and my wife liked it. We got back to the dealer around 5PM and was ready to do a deal. I was able to meet with Tamara and she was awesome. She is direct and straight to the point...Which is what my wife and I liked about her. Once the negotiating started it and we signed all the paperwork it was around closing time so I couldn't get the car detailed. Initially, I thought it was the same vehicle I test drove but the next morning I realized it wasn't. Still not a problem for me or my wife. I brought the car back to the dealer for detailing on 2/1/14. I met the Customer Relations Manager she was VERY NICE and assisted me with Infiniti Connections. The detailing took about 2 hours. When I arrived home, my wife and brother in law come out to see the car in the daylight. We immediately notice flaws in about 4 places on the car. I call Tamara to inform her that we're coming back. She listened to my concern and welcomed me back to have a look at what I discovered. She told me if she wasn't available when I arrived to asked for Evan Klien. When I arrived at the dealer Tamara greeted us but had to attend to a customer. We waited for Evan, instead Chris Vineyard comes out to meet with us. We take him to the car to show him the flaws we found. He listened as I told him I didn't want parts ordered for a brand new car, I wanted another car. He agreed and made it happen which made us very happy. I didn't bother bringing the car back for detailing because I wasn't that impressed the first time so I'll get it cleaned up myself. I don't fault Tamara for the issues I discovered because it was dark when she delivered the vehicle to use. Once discovered she was determined to assist us and get them fixed. Tamara was awesome and I would shop with her again in the future. Rob was awesome...Chris was awesome...The customer relations manager was awesome and the Finance guy Corey was awesome. In the end my wife and I are satisfied with the car. I traded an Audi so I'm adjusting to losing a ton of features, but I'll make the transition. I wish I could have gotten the Windows Tinted before leaving the dealer but oh well. More

Both Greg Charley and Myshia Hill gave great customer service. I would recommend working with them both again, so much that I brought my husband in a few days later to get a new vehicle from them as well service. I would recommend working with them both again, so much that I brought my husband in a few days later to get a new vehicle from them as well. They were both friendly, helpful, and knowledgable about the vehicles we were interested in. Greg and Myshia both worked extremely hard to get the price down to what I was comfortable paying, even if that meant walking miles between offices, several times. I would definitely recommend not only Greg and Myshia but the dealership as a whole. Everyone was friendly, the service was great, and it make the car buying experience very easy. Greg Charley was instrumental in ensuring I had everything I needed prior to coming to the dealership for my new vehicle. His communication with me throughout the entire process was timely and beneficial, to ensuring I came to Nalley Infinite of Marietta prepared to sign paperwork and pick up my vehicle. I contacted several Infinite dealerships, and this one with the help of Greg and Myshia made me an offer no one else could beat. I recommend them both if you are looking for an easy car purchasing experience, so much so that I plan on sending my mother-in-law to them when she starts looking at purchasing a vehicle. More

Chad was excellent to deal with throughout the entire process. I never felt pressured to do anything. He answered all my questions and then put the deal together perfectly. I would highly recommend Chad process. I never felt pressured to do anything. He answered all my questions and then put the deal together perfectly. I would highly recommend Chad to any friends and colleagues of mine. His has since followed up with me to ensure I was happy with my vehicle. I will purchasing again from Chad. Sincerely, Roger More

Fred McClure and Nalley Infiniti Marietta were a pleasure to do business with. They were helpful in all steps of the car buying process. I would purchase again from them! to do business with. They were helpful in all steps of the car buying process. I would purchase again from them! More

Chad listened to our car buying needs and found us a perfect match! We appreciate him understanding our budget and not pressuring us to overbuy. He is extremely helpful and personable and was even calm perfect match! We appreciate him understanding our budget and not pressuring us to overbuy. He is extremely helpful and personable and was even calm through the crying of our 3 month old!!! He made this a great car buying experience! More

Myshia Hill was very professional. She was patient and did not make me feel rushed at all. She made me feel like she had my best interest at heart. I have recommended others and will continue to do so. did not make me feel rushed at all. She made me feel like she had my best interest at heart. I have recommended others and will continue to do so. More

My experience was great except the wait for the car to be transferred from Alpharetta to Smyrna but The salesman was very customer friendly & knowledgable. transferred from Alpharetta to Smyrna but The salesman was very customer friendly & knowledgable. More

I was trying to buy an SUV for my wife as a birthday present. Myshia was able to get me in the dealership, test drive, and able to get everything ready for me to pick up on a certain day at a certain ti present. Myshia was able to get me in the dealership, test drive, and able to get everything ready for me to pick up on a certain day at a certain time. Corey was able to get all of the finance paperwork prepared for me to sign early. The detail department had the car the day before so it would be ready at a specific time for my arrival. Everything went off perfectly. I appreciate all of Nalley staff for being so willing to work with me to keep this a secret from my wife until her birthday. This is the reason I purchased a second vehicle from them. More

Buying a car from Gregory at Nalley Infiniti proved to be the best car buying experience ever. I found Mr. Charley to exceptionally warmhearted and trustworthy something that is a rarity in auto sales today. the best car buying experience ever. I found Mr. Charley to exceptionally warmhearted and trustworthy something that is a rarity in auto sales today. Your company should promote him of give him a raise. All and all, I would highly recommend him to friends and family. More

I always request Kendrick. He is very accommodating and gives excellent customer service. I appreciate having the same trustworthy person that I am familiar with each time I come in. gives excellent customer service. I appreciate having the same trustworthy person that I am familiar with each time I come in. More