Nalley INFINITI Marietta

horrible dealership that's just looks for a one time sale/se Went to get me car serviced which went well at first was asked if I want my car washed I stated yes but then asked if they machine wash the cars or ha Went to get me car serviced which went well at first was asked if I want my car washed I stated yes but then asked if they machine wash the cars or hand wash. They stated they machine wash I told the dealership service manager don't worry about the wash I'll Handel it myself. So the car pulls out of service depth all wet not even wiped off and as I see the service manager running to the service tech trying to cover up vs telling the customer hey there was a miscommunication and my service tech accidently had the car machine washed. They reason I didn't want my car machine washed is because my car car is only 5 mts old I bought it brand new I have paint chipping of the entire car I showed it to the service manager which he assured me he will call me and have the professional check my car out yet haven't heard back from the so called service manager it been almost 5 weeks now still waiting. When I was purchasing the car I couldn't stop the sales dept calling me to earn my business but after the sales delivery is done and came to servicing your car it's nothing but excuses. As a service manager I think you should keep you words if you can't have someone else follow up. I understand your busy. I've been having nothing but issues with my brand Qx60 3 days after I've purchased the car my sunroof completely goes out then my paint of my suv is chipping of thru out the entire car which isn't suppose to be happening especially when the car has only 4 miles and I've only owed it for 5 mts. I purchase new cars every 2-3 years from Nissan and first time I've purchased and infiniti will definitely be my last especially with Nalley infinti marietta.... More

Darren is Awesome! I have had 6 Infiniti's over my life and all have been serviced by Darren. Makes this dealership shine. I highly recommend him directly. The service t I have had 6 Infiniti's over my life and all have been serviced by Darren. Makes this dealership shine. I highly recommend him directly. The service team in general is great, but Darren is the crown jewel. Keeps me coming back. It's rare you or your wife does not feel like they are getting ripped off by a mechanic, let alone a dealership service center. But Darren and team don't. They are honest and tell you what you really need, never trying to upsell or pressure you. Thanks Darren More

Excellent Customer Service & Professionalism Mr. Anderson quickly greeted me in a very professional manner. He remembered my call previously when I set up the appointment. Throughout the service Mr. Anderson quickly greeted me in a very professional manner. He remembered my call previously when I set up the appointment. Throughout the service he continued to keep me abreast of the status of my service and future service recommendations. I really appreciated the detailed graphic printout of the services provided. I was most impressed with his genuine demeanor and kindness. When my car was delayed, he follow-up and checked on it without me having to ask!!! He is a true asset to your organization and his leadership skills and professionalism is highly commendable! I really appreciated his support and will use for all of my future transactions! Kudos to Mr. Anderson!! More

Great Buying and After Sale Experience Chad and Corey went the extra mile to make my car buying experience fantastic! I went into Nalley with a price that I wanted to pay formy new Infiniti Chad and Corey went the extra mile to make my car buying experience fantastic! I went into Nalley with a price that I wanted to pay formy new Infiniti, and a price that I wanted for my trade-in based on doing my homework online. When I arrived, Chad quickly worked with his sales manager to get the deal I wanted. Corey then got me the money rate that I had in mind for my lease, and was extremely friendly and expedient in getting all the finance paper work processed. I would highly recomemnd that if you are in the Atlanta market for a new Inifiniti, do you homework online; and then go straight to Nalley to work with Chad to get your new car. More

Unprofessional Not able to meet my expectations. This representative lacks professionalism which was not what I expected from the Infinity brand. Will not recommend Not able to meet my expectations. This representative lacks professionalism which was not what I expected from the Infinity brand. Will not recommend to anyone. More

Great experience working with Chad Douglas I wanted to take a moment to write a brief review and recommendation for Chad Douglas. I had actually found Chad's name on this web site before reach I wanted to take a moment to write a brief review and recommendation for Chad Douglas. I had actually found Chad's name on this web site before reaching out to his dealership and based on the great recommendations he already had we contacted Chad directly. In most cases when you read a review it is because someone purchased something from someone. In this instance, my wife and I ended up leasing an Infiniti from another dealership. However, even though we ended up deciding to lease the car from someone other than Chad I still felt compelled to share our experience as I believe sometimes reviews when you don't make a purchase are just as helpful. In the end, the sole reason we did not end up leasing our Infiniti through Chad was due to the price of the car. I am very analytical in nature and use the numbers to primarily guide my decisions. When working with Chad, he was always extremely professional, knowledgeable, and prompt every time we interacted. He understood the questions I was asking, and why I was asking them. Never once did he try to pressure me into a sale. At the end of our decision process we were deciding between two dealerships. The other dealership offered a price that Nalley was unable to match in this case. Chad was very honest and direct with me that it would not be a good business decision for them, which I totally understood. He was extremely gracious and appreciative for the opportunity and asked if he could keep in touch so we could talk again the next time we are in the market. I would gladly welcome Chad's call, and will recommend him to friends that are in the market as well. More

Easy to deal with I originally leased my G37 convertible from Myshia 3 years ago. She was warm and friendly then and I felt like I got a great car for a fair price. I I originally leased my G37 convertible from Myshia 3 years ago. She was warm and friendly then and I felt like I got a great car for a fair price. I had an Inifiniti to trade in and the deal with the trade, the mileage and condition of the trade was very fair (miles a little over, tires needed to be replaced). My lease was expiring soon so I made an appointment with Myshia to review my options. While she is now a manager, she took care of me personally. She gave me three options, one of which was to purchase the car I was leasing. That's what I decided to do and from there it was just a matter of waiting for the paperwork to be completed. The other two options were to lease or purchase another convertible or get an IPL. I love the IPL specs but don't like the limited interior color/trim options. There was no pressure at all from Myshia. We had an honest conversation about the current models (exactly the same as they were 3 years ago) and she respected the decision. Based on her integrity, fair dealing (that does not always mean the lowest price) and overall warmth and friendliness, I highly recommend her. More