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Nalley INFINITI Marietta
Marietta, GA
655 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 655 reviews
February 14, 2018
expected better from a certified dealership I am in tears writing this review because i really trusted these people. When i moved to Atlanta from new York city this has been the only people i ha I am in tears writing this review because i really trusted these people. When i moved to Atlanta from new York city this has been the only people i have ever dealt with. Until i got into an accident with the previous Infiniti i brought from them. I went back to them loyally and this time it has been a BIG DISASTER. i bought the car on November 4th 2017 and have spent a ridiculous amount of money in the last 3 month. Just to give you an idea, the battery was weak(which they replaced after i cried and spent a week going back and forth begging them to see that this was morally wrong), headlights blown, one break pad was a 1 out of 10, control arms are cracked, engine intake valve needed replacing (which they replaced with much back and forth), and now one week after making 90 days the fuel injectors and spark plugs need replacing. I understand that businesses have to make money but being an honest individual and doing right by people should always be the foundation to any successful business. I have a 3 year old that i am fully responsible to take to and from school and a lot of this issues i just highlighted here has caused me to be late to pick her up, have her out in the cold with me at AutoZone or at the mechanic shop for hours which has not only inconvenienced my life but hers as well. As a Certified Dealer i expected them to conduct better business, i expected to hand me an acceptable vehicle regardless of what the brand was, i expected them to understand that my loyalty was the best business that they could ask for because i would have never stopped going to them. I am deeply hurt by the salesperson, the GM, and the sales manager.. it sucks to know that people could get away with this More
by hurtbuyer
Employees Worked With
Christian Brooks, Brian Echols, Augustus Heyliger
August 07, 2017
Infiniti Service Dept - Adam I own 2 Infiniti vehicles (2014 QX60 & 2015 Q50S), both purchased brand new in the last 3 years and I have always had Adam Ohman as my service tech. H I own 2 Infiniti vehicles (2014 QX60 & 2015 Q50S), both purchased brand new in the last 3 years and I have always had Adam Ohman as my service tech. He is extremely helpful, knowledgeable, prompt, very informative and always provides us with exceptional customer service. Adam is absolutely one of the best and he maintains his focus on our overall experience as customers. Thanks Adam for all of your wonderful service you have provided to us in our time as Infiniti customers. Keep up the great work. More
by romagee
Employees Worked With
Adam Ohman
July 31, 2017
Service Department FAIL!!!Floods Interior of Car BEWARE! The Service Department is not trustworthy. I discovered on 03-25-2017 that they left the rear driver side window open, the interior suffered BEWARE! The Service Department is not trustworthy. I discovered on 03-25-2017 that they left the rear driver side window open, the interior suffered extensive damage. Fungus,mold and rust had formed. The car had been in their care for 3 months waiting on an air bag. They tried to hide the damage. It's July 31,2017 and they have not resolved the issue. They had the car detailed but, that does not solve the mold,fungus,rust and any future electrical problems I will be experiencing. Much of the electrical wiring was under water. The service manager Daniel Joffe and their attorney Dean A. Calloway refuses to settle the case. My wife and I can NOT be inside the car. We have severe allergies. We stopped by the dealership and as she sat in the car she went into respiratory distress. Detailing the interior does not eliminate mold,fungus or rust. They promised to replace the car at first but now that are claiming no liability. More
by Rafael E.
Employees Worked With
Service Manager:Daniel Joffe, Ishmael Karimi, Chris Dastou
June 28, 2017
Flew from Omaha to buy here Derek was great to work with and the dealership was a pleasure overall. I found this car online and flew to Atlanta to drive it home to Nebraska. Der Derek was great to work with and the dealership was a pleasure overall. I found this car online and flew to Atlanta to drive it home to Nebraska. Derek met me at the airport and everything went smooth. More
by Simeon3D
Employees Worked With
Derek Felix
March 22, 2017
Professional sales consultant Sasha Please do yourself when in the market for a car, go see Stasha Robinson at Nalley. Stasha gave us the best experience and very attentive to our reques Please do yourself when in the market for a car, go see Stasha Robinson at Nalley. Stasha gave us the best experience and very attentive to our requests. The only reason she got 5 stars there wasn't 6. Thank you Stasha. More
by Infiniti
Employees Worked With
Stasha Robinson
March 12, 2017
3rd Infiniti Purchase Just bought my 3rd Infiniti yesterday - by far the best customer experience I have had with any dealership. Salesperson was Chris Wilewicz, he was ex Just bought my 3rd Infiniti yesterday - by far the best customer experience I have had with any dealership. Salesperson was Chris Wilewicz, he was exceptional in working with me to reach the price and terms I needed! Wrapping up the deal and guiding me thru signing was Mary Sullivan, Business Manager - she was detailed and had great business expertise. Superior job by the entire Marietta Infiniti staff! G Lee Kennesaw More
by G Lee
Employees Worked With
Chris Wilewicz, New Car Sales and Mary Sullivan, Business Manager
March 08, 2017
Ramona Kerr and the entire Nalley Infiniti staff... Amazing Major, major thanks to Ramona Kerr and Mary Sullivan at Nalley Infiniti. They we're not only kind and attentive, but were very straight to the point w Major, major thanks to Ramona Kerr and Mary Sullivan at Nalley Infiniti. They we're not only kind and attentive, but were very straight to the point with my purchase, which is pretty rare. They got me just the car I wanted with no hassle. That Ramona is ridiculously efficient. They've gained a long time customer. Thanks guys! More
by Ashia8701
Employees Worked With
Mary Sullivan, Ramona Kerr
February 21, 2017
Derek-Helpful and Courteous Derek was very professional and responsive throughout the sales process. He was thorough in his knowledge and description of the vehicle. Derek was c Derek was very professional and responsive throughout the sales process. He was thorough in his knowledge and description of the vehicle. Derek was courteous and straight-forward throughout the negotiation process. He was by far the most helpful and responsive person at the dealership. I expected more courteous treatment from other staff members especially the day I picked up my vehicle. More
by Howard Landers Medoff
Employees Worked With
Derek Felix
February 08, 2017
It used to be good I have used Nalley for my service since I purchased my car. This should be my sixth appointment with Infiniti and the service has gotten progressively I have used Nalley for my service since I purchased my car. This should be my sixth appointment with Infiniti and the service has gotten progressively worse every time. When i purchased my car, loaner cars and detailing service twice a year were promised with Nalley. I am trying to make my 30,000 mile service with detail and they can not schedule an appointment for me when a loaner will be available. Why promise the services if you can not deliver. I was trying to work on their schedule of availability, but they can not tell me when it will be available. My call was disconnected and I can not even get a person to answer the phone. This is all after an attempt to book appointment online which was unsuccessful. I have spent way too much time on this. More
by agb
Employees Worked With
Spoke with multiple employees
December 15, 2016
I really like these guys The service team are all nice people and tend to my needs very well. I've never had issue with them. Now, the cars on the other hand (Q50 '14) is diff The service team are all nice people and tend to my needs very well. I've never had issue with them. Now, the cars on the other hand (Q50 '14) is different. However, they do try the best that they can with what they have. I'm still waiting for my recall seat to be replaced and all of that...however nothing they can do, but wait for the parts. These are good people. And if you walk into a Car Dealership nowadays without doing some sort of homework, well then you sort of deserve what you get. Try to know as much or more as they do about your car and situation. Know your rights, read all fine print, and if you don't feel comfortable dealing with Nalley, well, go drive some x amount of miles to the other Infiniti dealership! More
by demir
Employees Worked With
Christian Brooks, Megan Orr, Jason Texidor, Josh Ducay, Wells Walker
