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Nalley Hyundai
Lithonia, GA
597 Reviews
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Showing 597 reviews
September 29, 2022
I sent my car to Nalley Hyundai for a warranty fuel injection issue on 09/12/2022. I have called more than 25 times for an update on my vehicle and haven't received a call back on any type of status. I injection issue on 09/12/2022. I have called more than 25 times for an update on my vehicle and haven't received a call back on any type of status. I gave them some grace because of workforce issues but at this point i'm frustrated, upset and disappointed in how i've been treated. I have sent text messages, emails, calls and left NUMEROUS messages and haven't gotten any response and when I call Anthony the GM or Mo Berry the Service Manager I get " they are busy"..it has been 17 days and it is EXTREMELY hard for me to believe that anyone is that busy that I can't get a simple return call. I cannot speak about the sales department but the service department is subpar at best. I'll give another update in a few days. More
by maricachisolm
Employees Worked With
Mo Berry , Anthony Albury
May 03, 2022
i just purchased a Sonata in march of 2022, this was my first visit to Nalley Hyundai in Lithonia. This will be where i bring my car in for all my future oil changes. The service is nice, nice employees. first visit to Nalley Hyundai in Lithonia. This will be where i bring my car in for all my future oil changes. The service is nice, nice employees. More
by ranndana16
Employees Worked With
i wish i could remember his name, he was very nice.
February 16, 2022
Latonia went above and beyond with helpful advice and information about the vehicle and options we wanted. She was straightforward with her answers to our questions and prompt getting back to us, which information about the vehicle and options we wanted. She was straightforward with her answers to our questions and prompt getting back to us, which we really appreciated. More
by I’m real
Employees Worked With
Latonaya Elia
November 17, 2021
My vehicle has been at this dealership since Memorial Day weekend. It has been 6 months now. This company lacks customer service. My service provider left and I was not notified or called in regard to my veh weekend. It has been 6 months now. This company lacks customer service. My service provider left and I was not notified or called in regard to my vehicle. I have called so many times the receptionists know me by name and not once has any of my messages been returned. I was able to get the General Manager on the phone and let him know no one was responding to my messages or calls about my vehicle and he informed me he would speak with the service manager then get back to me and never called me back. I have left many messages and called for the General Manager with no response. I keep getting different reasons as to why my vehicle that is under warranty has not received its transmission yet from the receptionist. Not once have I talked to a service provider, manager, or GM, about my vehicle, only when I call repeatedly one of the receptionist will tell me their opinion of what's going on which has been different reasons, which is not ok to miss-inform me. This is ridiculous they are purposely overlooking my vehicle because it is under warranty and not replacing my transmission. I bought my car from this dealership and only get services done at this location, this is a disgrace how they are treating. I will never buy a Hyundai again. Be warned this dealership has absolutely no customer service or care for its customers. Not once have I received a call from them keeping me updated, nothing, absolutely nothing. I contacted Hyundai customer care in September and started a case on my dealings with this dealerships, they informed me that they ordered my part that I had been waiting on in September, so the whole time they were lying to me when they were saying that they were waiting on the part to get in. It is November 17th and I contacted the dealership to see what was going on with my vehicle now and they said it would be ready on this Friday I two days, then they called me back and said since my vehicle has been sitting at the dealership for 6 months that the battery is no longer any good and that I WOULD NEED TO BUY A BATTERY. This absolutely ridiculous that they would treat me like this disgusts me, when my battery was working completely fine then them taking their time to get me my part, then charge me for a battery on my car that has been in their care for 6MONTHS. They are only doing this because I am a woman I’m sure of it. More
by Vesta
Employees Worked With
Joseph and the GM
August 21, 2021
After my very well loved suv was totalled, I was in need of an SUV that I liked equally or more than what I owned. After much research I purchased a 2022 Tuscon Limited from Destin at Nalley Hyundai in Lith of an SUV that I liked equally or more than what I owned. After much research I purchased a 2022 Tuscon Limited from Destin at Nalley Hyundai in Lithia Springs. He delivered outstanding customer service, was very informative and knowledgeable of the vehicle I was purchasing while not being pushy or aggressive in his approach. He maintained communication with me and sent me updated pictures of the options that were available. I felt very comfortable with my decision and was happy to work with him. While I did not feel I received the same professionalism from someone else in another department and considered going elsewhere because of it, I closed the deal with Destin. He and Miguel in finance earned our business. More
by Eileen
Employees Worked With
Miguel was outstanding, Sean was very rude and abrupt, Destin Smith
August 21, 2021
Destin Is the best I absolutely love 💕 my car Everything thing was great from seeing pics to seeing the car live in person He made sure I got the best deal this is the best place to go I left out so excited thing was great from seeing pics to seeing the car live in person He made sure I got the best deal this is the best place to go I left out so excited and overjoyed the test ride was amazing he showed me so many features I loved them all which I found that I couldn’t remember them all but even then he emailed me so many videos about all the features of my 2022!!!! This is the best place to go for the best deal Okay!!!! Every one was so nice and friendly patient and WORKABLE ⬅️Keyword the deal just kept on getting sweeter and sweeter I was amazed they got my note down to where I was comfortable like another MAJOR bonus rt there Thank you guys♥️ More
by Angel.thomas40
Employees Worked With
Miguel , Destin Smith
August 11, 2021
I am so thankful that Justin (service dept.) introduced me to Destin! After having my Hyundai Elantra totaled, the last thing I needed was a hard time buying a new car. Destin made the process as easy as i me to Destin! After having my Hyundai Elantra totaled, the last thing I needed was a hard time buying a new car. Destin made the process as easy as it could have possibly been. He answered all of my questions and then some. Not only was he communicative and attentive, he made me feel even more apart of the Nalley Hyundai family. I would recommend Nalley Hyundai and Destin to anyone! More
by Syd J
Employees Worked With
Destin Smith
August 09, 2021
Destin came to our help when looking for a Sonata and put us on with the perfect car. He had a great attitude and hooked us up in barley any time at all. us on with the perfect car. He had a great attitude and hooked us up in barley any time at all. More
by mikeywesig
Employees Worked With
Destin Smith
