Nalley Honda of Union City

I brought the car in for a recall item. She set us up for a 7am appointment and told me it would be one hour. I have a life and can't spend it covering for Honda's production screw ups so the timing was crit a 7am appointment and told me it would be one hour. I have a life and can't spend it covering for Honda's production screw ups so the timing was critical. I got here right at 7 and they didn't even open the doors until 7:05. Incredibly, when I gave the keys to the guy he said I wouldn't get out until 930 or so, that it was 1-1.5 hours and the technicians didn't even get in until 8am. Why did this person not tell me the truth - did she not care? Is she only compensated by the number of people she gets to make an appointment so she is incentivized to lie? In any case, if the service manager gave a rip about it he didn't show it. Not even an apology. Certainly no offer to actually try to help by offering me a rental for the day or even asking where I needed to get to so he could get me a ride. Horrible service and you should come here at your own risk. I will not return. More

My experince with purchasing my vehicle was absolutely wonderful. Staff was very friendly, accomidating and professional.Introductions and the tour guide anwsered any questions I may have had. Keep up th wonderful. Staff was very friendly, accomidating and professional.Introductions and the tour guide anwsered any questions I may have had. Keep up the good work!!! More

Phillip was great to work with. He was very professional, friendly, and helpful. He and the Sales Manager Joe answered all my questions and went out of their way to make shopping and buying there at Nalley a friendly, and helpful. He and the Sales Manager Joe answered all my questions and went out of their way to make shopping and buying there at Nalley a great experience. Phillip took his time to show me all the features of the vehicle and gave me plenty of time to inspect it throughly. He was very patient throughout the entire process and I never felt any pressure. Best car buying experience I have ever had. Highly recommended. More

My experience with Nalley Honda was terrific. I shared with them the needs I had in a vehicle, the price point I was looking for, and that I was soliciting competitive bids. Nalley rised to the challenge with them the needs I had in a vehicle, the price point I was looking for, and that I was soliciting competitive bids. Nalley rised to the challenge and came through with the vehicle I was looking for and presented what I feel was a very good deal. All of the people I worked with from the internet sales team, to Thomas White II (in store sales person) and LeRoy Slater (GM) were extremely courteous, professional, personable and worked hard to make me a satisfied buyer. Nice showroom, and the service area is clean, well kept and up to date. Nice job by the entire team. I would highly recommend the team I worked with at Nalley Honda. More

purchased through an internet car buying service, Lauren provided timely info and compelling prices, Don handled the selection and the trade-in, and was very thorough in explaining decisions and pricing. I provided timely info and compelling prices, Don handled the selection and the trade-in, and was very thorough in explaining decisions and pricing. I've used their service department on my other Hondas, and have always had excellent experiences. More

Was treated very well by sales and management during purchase process and delivery of used car for my son as a new driver. Felt I got a great deal and without haggling. Roman and service department took purchase process and delivery of used car for my son as a new driver. Felt I got a great deal and without haggling. Roman and service department took care of all minor cosmetic and mechancial repairs even a week after I had taken delivery on car. They made everything right and earned my business for all future car purchases. More

Great all around. Would recommend to everyone. Got a 2012 Odyssey and wife and kids love it. We were in and out dealer with trade in and new car in less than 3 hours!!! Odyssey and wife and kids love it. We were in and out dealer with trade in and new car in less than 3 hours!!! More

Ms. Williams was the BOMB she work hard for me because i was a first time buyer ever she went beyond her duties to make sure i was secure in my month payments before i made the decison to purchase she cont was a first time buyer ever she went beyond her duties to make sure i was secure in my month payments before i made the decison to purchase she continue to call and inquiry on me thanks Ms. Barbara! More

Each time I come to this establishment, have always been welcomed from the very professional staff that you have hired to do work of various concerns for those who need help with their automobile(s). These welcomed from the very professional staff that you have hired to do work of various concerns for those who need help with their automobile(s). These employees go over and beyond the qualifications on their job description. This company has a very fine staff and I always am confident of the honesty that has been given to me through these many years with your company when assistance is needed. More

I can't begin to say enough great things about the experience I had at Nalley Honda. I was purchasing a car from across state lines and using financing through my credit union and everyone on the sta experience I had at Nalley Honda. I was purchasing a car from across state lines and using financing through my credit union and everyone on the staff went out of their way to ensure that I had a great experience. Carlos and Roman were both extremely professional and courteous. They represented the vehicle honestly and accurately. They went out of their way to make sure my credit union had all the information they needed. When I arrived on the lot to purchase the van, Carlos came out to greet me and show me the car. It had been thoroughly cleaned, filled with gas, and was ready to go. They had all the paperwork completed and it was just a matter of signing. All in all, I would recommend Roman, Carlos, and the rest of the used car staff at Nalley Honda to anyone. They beat the same price on the same van by almost $6,000 when compared to the prices I had seen in Birmingham. They were up front and honest about the vehicle. This is the first time I have bought a car and didn't feel like I was getting ripped off or taken advantage of. Thanks to Carlos and Roman for making this my best car buying experience ever. More