Nalley Honda of Union City

Daniel LaFavor contacted me in response to a request I submitted through USAA's car buying service. I had already received a quote from another dealership that was quite reasonable. Daniel said he would h submitted through USAA's car buying service. I had already received a quote from another dealership that was quite reasonable. Daniel said he would have no problem beating that quote. I had the other dealer's quote in writing with a nice breakdown as to exactly what I was paying for (price of the vehicle, taxes, document fees, etc). Daniel asked that I forward the quote to him and he would respond with their own quote. I did so and received a reply from Daniel that was about $1000 cheaper, although the quote was a one line email which did not specify the precise breakdown as the other dealer had. I was a little uncomfortable as I had asked for an exact breakdown of the price but decided to move forward anyway. I called the dealership the next day and spoke with Lauren Davis. I was skeptical of the price....it seemed a little too good to be true. I conveyed this to Mrs. Davis and explained that I had not had great experiences with car dealerships in the past. I was looking for something a little more "official" than a one line email regarding the agreed to price. Mrs. Davis seemed annoyed at my apprehension and tried to assure me that the price I was given would be my price. After some discussion Mrs. Davis did say that the price "might" change if the dealership had added anything to the vehicle. I asked that she please check to see if anything had been added as I wanted to know that "real" price of the vehicle before I made travel plans (I was travelling to Atlanta from Memphis, TN). Mrs. Davis said she would check and call me back. Mrs. Davis never called back. I contacted the dealership again the next day. At that time Mrs. Davis informed me that there was no way they could honor the price I was originally given. She said Daniel was going to call me to explain what happened. He never did. It seems my skepticism was valid in this case. My experience with Nalley Honda of Union City is that they are a typical car dealership. They play the same games that 90% of car dealerships play. They tell you what you want to hear to get you in the door and then the truth comes out. I'm glad I didn't waste any money on an airline ticket to Atlanta. Instead I bought my car in Chicago without any problems. More

I always appreciate how thorough Hollie is and accurate on her cost estimates of service needs. She always goes the extra mile and explains my auto needs in easy language so there is no misunderstanding. on her cost estimates of service needs. She always goes the extra mile and explains my auto needs in easy language so there is no misunderstanding. I have actually convinced my husband to let me us Nalley for all my car service needs because of my relationship with Hollie. More

I first heard of Nalley Honda through an old friend of mine who leased a new Civic from them several years ago. She got such the great deal at the time. She even kept the Nalley plate on front of her car mine who leased a new Civic from them several years ago. She got such the great deal at the time. She even kept the Nalley plate on front of her car the entire time. She later purchased a newly redesigned Civic. So when I purchased my Acura RL, I already had in mind where I planned to get it serviced, although there is a Honda and Acura dealership closer to where I live. From my first phone call with Hollie to doing the road drive with Andre', I could tell their goal was to have another very satisfied customer. Both Hollie and Andre' are very professional and very intelligent. They "know their product line". Keep up the great work, and Management, I certainly hope you recognize them. More

I can always count on great service from Matt and Hollie at this dealership. I have an Acura TL that has been serviced exclusively at this dealership . It is well worth the 30 minute drive for me to servi at this dealership. I have an Acura TL that has been serviced exclusively at this dealership . It is well worth the 30 minute drive for me to service my car here. I need dependable service from my car and never worry about being stranded beside the road . Good job Hollie and Matt!, CBE More

I was referred to Barbara by my insurance agent. She was very prompt with her initial contact to me. I came to the dealership with a unique situation involving the totaling of a previous vehicle with anoth very prompt with her initial contact to me. I came to the dealership with a unique situation involving the totaling of a previous vehicle with another dealer/finance entity. I'd been told by the other dealer that I was stuck in dealing with them. Well, upon meeting with Barbara, her upbeat and positive attitude showed me that anything was possible. Barbara and Roman were very diligent and determined in helping me leave the dealership with a vehicle that I was happy with, and a payment that I could afford. The process was relatively seamless, within a non-stressful environment. Barbara, Roman, and the Used Car finance team went above and beyond to provide me the best customer service I've ever received during a vehicle purchase. I have and will continue to patronize them, and refer all of my friends and family! More

absolutely the best customer service from the employee's. very helpful, understanding, kind, and accomidating. one of the best customer service i've ever experienced. my highest recommendations to this deale very helpful, understanding, kind, and accomidating. one of the best customer service i've ever experienced. my highest recommendations to this dealer ship in paticular More

Hollie is awesome and provides reat customer service. I keep returning as she makes sure my car is well taken care of. She even made sure everything was taken care of and done well. She got my car washed keep returning as she makes sure my car is well taken care of. She even made sure everything was taken care of and done well. She got my car washed and vacuumed, too, when I had only routine maintenance. She is the best!! Nalley Honda is great. More

When you look up the definition of customer service it has to have Holly of Nalley Honda. She has shown every time that we go in that it is all about customer service and helping to make us satisfied wit has to have Holly of Nalley Honda. She has shown every time that we go in that it is all about customer service and helping to make us satisfied with our experience. Thanks Holly and Nalley Honda!! More

My service advisor is Hollie Higby. Hollie represents Nalley Honda in a professional manner, and I have confidence that she's always looking after my interests as well as the dealer's. Hollie is knowedg Nalley Honda in a professional manner, and I have confidence that she's always looking after my interests as well as the dealer's. Hollie is knowedgeable, works hard, and has a great personality. My wife and I have purchased three Hondas from Nalley and have been well pleased with the purchase process. But it's the service that keeps us coming back. More

Hollie is an OUTSTANDING service advisor to work with. I have been to Nalley numerous times over the past decade, as well as many other Honda/Acura dealerships for service, and she has been the best out of have been to Nalley numerous times over the past decade, as well as many other Honda/Acura dealerships for service, and she has been the best out of all of them. Very personable and will spend a great deal of time to ensure a thorough job is done. A genuinely honest, sharp and pleasant person to work with who truly cares about her customers. Very rare at car dealerships these days! Car service was well done as usual at Nalley. Of course you pay a little extra over the local mom & pop mechanic, but many people believe it is worth it to have Honda technicians do the work and I often agree. I will use Nalley and prefer them for my Acura as well over the actual Acura dealership closest to me. Ask for Hollie. More