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Nalley Honda of Union City

Union City, GA

4.0
457 Reviews

4197 Jonesboro Rd

Union City, GA

30291

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Showing 457 reviews

May 19, 2022

Beware of added dealer fees. .mud guards..paint protection. Left a review a year ago on Google...Came here to warn others. They replied to my review and told me to call them. I More

by jack944
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rashid Ali
February 16, 2022

Steer clear from this place. The salespeople were very rude and unprofessional. My significant other had called early afternoon on 2/16/22 interested in what Nalley had in stock More

by Ashleymarie0710
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Dallas
October 12, 2021

HORRIBLE UNPROFESSIONAL JERKSDESPARATE TO SELL A VEHICLE HORRIBLE UNPROFESSIONAL JERKS DESPARATE TO SELL A VEHICLE THEY SOLD THE VEHICLE THAT I WAS SIGNING A CONTRACT ON DO NOT DEAL WITH THESE JERKS More

by renee.crews
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Wilkins, Ayman Abdel Rahman
Oct 12, 2021 -

renee.crews responded

It’s one thing to have horrible customer service but it’s another for the dealership to conduct business this way this was the most ridiculous experience I have ever dealt with in my entire life and because I am beyond livid I just need to warn the public to stay away from this dealership you’ll thank me later

August 26, 2021

Steven Miller is the best car salesman I have ever met. Please see him for all of your vehicle purchases. More

by rowayan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Miller
July 13, 2021

WARNING, WARNING, WARNING. Stay FAR away from this dealership. My daughter purchased a car from this dealership in May, 2021. She is 22, just graduated from college and was in a car crash on May 9, 20 More

by Tracey Miller
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Wilkins, Adetayo Omisakin, Ayman Abdel Rahman , Rashid Ali
Jul 19, 2021 -

Nalley Honda of Union City responded

Tracey, thank you for the review. I am sorry to hear you feel this way about your sales experience. Our team prioritizes honesty and integrity above all else and I would appreciate the chance to speak with you in further detail about your transaction to go over any miscommunication. Please feel free to reach out to me at 678-479-3937 so we can discuss. Chris Wilkins, General Manager

Jul 19, 2021 -

Tracey Miller responded

Clearly, Chris, you do not recall that we HAVE spoken and my feedback occurred after said communication. This dealership has no concept of good faith or customer service. I have been a manager of customer service for multiple large corporations (Hershey Foods is one such organization) and your refusal to attempt to make this right is appalling. Your Finance Manager made my daughter wait 4 hours and she had already been there 3 hours prior to meeting with him. She was suffering from a concussion (did not know it) and her vision was blurry and she had a horrific headache from sitting there all day (and had had nothing to eat). Clearly she was exhausted and feeling the effects of her car accident and ended up in the emergency room that evening for a CT scan (would you like to see the bill as proof?) to ensure there was nothing majorly wrong. I fully believe your dealership knew what they were doing and took full advantage of her situation. I was honest in my communication with the hopes that you would make it right in some way for my daughter but I got the blanket response of "it is what it is." I have communicated this information on about 15 other websites and social media sites. My hope is anyone wanting to purchase their first car as a young adult finds some other dealership that values customers and customer service because your dealership is severely lacking.

May 29, 2021

Gracias a la Honda por tener gente como Ayman Abdel Rahman la persona más amable y atenta que he encontrado pues en los dealerships que visite anteriormente ninguno nos atendió tan profesional y amabl More

by Martha Criz
Recommend Dealer
Yes
Employees Worked With
Ayman Abdel Rahman
Jun 03, 2021 -

Nalley Honda of Union City responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

December 10, 2020

I.questioneed the necessity of replacing my radar sensor and asked to see the broken parts.. Unfortunately, they were thrown away. nd they ultimately did the right thing by adjusting the price as a compromi More

by Foilist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando., Chris Wilkins
Dec 14, 2020 -

Nalley Honda of Union City responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

October 15, 2020

Tori was a very excellent sales women. She helped me find everything I wanted in a vehicle for me and my family. Thank y’all so much!! More

by lameisha.thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tori Watkins
Oct 16, 2020 -

Nalley Honda of Union City responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

October 11, 2020

Torri is absolutely amazing!!! 🥰😍 She didn’t make me any promises, but she done exactly what she said she would do! Thank you Torri for my new car and Being a great salesperson!!! and the rest of the More

by KeishaSh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Rasheed, Tori Watkins
Oct 15, 2020 -

Nalley Honda of Union City responded

KeishaSh, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

October 01, 2020

Fontoria’s energetic salesmanship left me very satisfied with my visit with Nalley Honda I truly appreciate her customer service skills she’s an outstanding addition to the company. More

by PorterportD
Recommend Dealer
Yes
Employees Worked With
Tori Watkins
Nov 06, 2020 -

Nalley Honda of Union City responded

Hi, thank you for taking the time to rate us! You really made our day today.

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