Nalley Honda Brunswick

We just moved to SSI and I was a bit apprehensive about taking my 2008 CRV to a new place. However, Randall was very efficient and explained everything well. They only suggested a few minor updates (was af taking my 2008 CRV to a new place. However, Randall was very efficient and explained everything well. They only suggested a few minor updates (was afraid they would have a long list because I was new customer). Very pleased. More

Had my 60 mile warranty work done on my CRV. Very professional and efficient staff. Even got a ride to and from home on SSI. Great service. professional and efficient staff. Even got a ride to and from home on SSI. Great service. More

Nalley has always been a pleasure to deal with. We have bought over 5 vehicles from Freddy Neal. He is amazing and awesome to work with. He feels like family to us. Service has always taken care of me so I bought over 5 vehicles from Freddy Neal. He is amazing and awesome to work with. He feels like family to us. Service has always taken care of me so I never have to worry. More

This is my 5th Honda from Nalley. Freddy is a great sales person and very knowledgeable. You couldn’t ask for a better sales person. However, the credit manager Greg Douthit was very rude. When he t sales person and very knowledgeable. You couldn’t ask for a better sales person. However, the credit manager Greg Douthit was very rude. When he told me the interest rate and I asked him about the advertised 1.9 he said “we are short- handed and I don’t have time to change numbers”. I couldn’t believe it. My daughter who was with me walked out before she said something back to him. He truly acted like my transaction ( new CR-V) was a total pain. I did get my requested rate but very grudgingly! More

The service department and the sales department were very professional, courteous, and helpful. Garrett Phillips definitely earned 5 stars in helping me determine what was wrong with my car. John Boatright a professional, courteous, and helpful. Garrett Phillips definitely earned 5 stars in helping me determine what was wrong with my car. John Boatright also certainly earned 5 stars with all his help, patience and knowledge in helping me purchase my new car. These two employees certainly helped make my Nalley experience a good one!! More

Service stop Friendly staff. Quick service. Garrett is awesome. Would recommend to all. Great place to purchase and service. I'm on my third Pilot and I love it Friendly staff. Quick service. Garrett is awesome. Would recommend to all. Great place to purchase and service. I'm on my third Pilot and I love it More

My experience was great. Preston was so helpful without high pressure. I got a great deal and am very happy. Thank you. I am pleased high pressure. I got a great deal and am very happy. Thank you. I am pleased More

Lying to customers about timeframes for service. Stating “oh your car won’t be much longer” and then after waiting another 45 minutes the story changed to another 30 minutes at least that ended up being ano “oh your car won’t be much longer” and then after waiting another 45 minutes the story changed to another 30 minutes at least that ended up being another hour and a half. All vending machines were out of service and we have a young child. While walking around the lot we had a salesman come up to my husband and daughter while speaking to them cussed more than once. I took my daughter and walked away to get her away from the situation, but I should not have had to do that. I can say we have had many Honda’s and been to lots of dealerships for service and this is by far the absolute worst customer service I’ve ever experienced. Honesty of timeframes is not a difficult or challenging thing, but it would have made all the difference in our experience. With a total of 4 hours waiting for service to be completed and we were treated like no one cared about our wait and we were only updated when we came up to them. I can firmed say I am glad we were just visiting and this isn’t our home Honda dealership because this wait and lack of customer service is absolutely unacceptable. Price was way higher than quoted. And my husband overhead another service member quoted another customer for the same service and was a completely different price. Only come to Nalley when you want to be swindled out of your money and your time. More

The whole experience was wonderful thanks to Amanda Hume. The process was perfect. Amanda had my car processed through the shop, provided me with a loaner and had it ready the next day. She is GREAT to work w The process was perfect. Amanda had my car processed through the shop, provided me with a loaner and had it ready the next day. She is GREAT to work with. More

Great experience with Nalley Service. Since I live about 60 miles from Nalley it was so nice to be given a loner while my car was having warranty work done 60 miles from Nalley it was so nice to be given a loner while my car was having warranty work done More