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Nalley Chevrolet
Union City, GA
312 Reviews
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Showing 312 reviews
May 04, 2015
Great customer service The process of buying a car is usually stressful or time consuming. I usually feel pushed or pressured...BUT not this time. The customer service from The process of buying a car is usually stressful or time consuming. I usually feel pushed or pressured...BUT not this time. The customer service from Tim Allen (salesman) and Derwin (GM) was amazing!!! I was completely satisfied and they genuinely care about their customers. Go see Tim! Best car buying experience thus far. More
by ToyaMitch
Employees Worked With
Tim Allen
March 18, 2015
awesome! My parents recently bought me a 2014 Chevy Sonic LT for $0 down and $235 a month - which is an amazing deal you cannot get anywhere else. Customer ser My parents recently bought me a 2014 Chevy Sonic LT for $0 down and $235 a month - which is an amazing deal you cannot get anywhere else. Customer service was overall good and the salesmen are very attentive and friendly. Our sales rep was Octavious, he was a fresh young face and very nice! Ivory Chevrolet is a 5 star dealership. More
by kle05626
Employees Worked With
Octavious
January 23, 2015
Thank you Tim! I started the process of buying a new SUV around January 7, 2015. After going through xxxx at another Chevrolet dealership and constantly being lied I started the process of buying a new SUV around January 7, 2015. After going through xxxx at another Chevrolet dealership and constantly being lied to over the phone by sales reps at 2 other dealerships, a family member referred me to Ivory Chevrolet. I visited Ivory Chevrolet where I had a heart to heart conversation with Tim Allen regarding my experience. He could tell that I was almost done and about to leave the market altogether. Tim promised me that he will make me happy and find the exact vehicle that I was looking for if I stick with him. Tim kept his promise and on top of that he surprised me and had the vehicle ready for me sooner than he lead me to believe it would be ready. On January 22, 2015, I drove my new SUV home. I love, love, love my new SUV! Thank you Tim Allen for your outstanding customer service and putting a happy end to a horrible experience. You Rock! More
by AGSearcy
Employees Worked With
Tim Allen
January 03, 2015
"Great Service" AmberG. "Great Service" I received great service from Mr. Ron Beatty. I want to purchase my dream car which was a 2013 Dodge Charger, I really AmberG. "Great Service" I received great service from Mr. Ron Beatty. I want to purchase my dream car which was a 2013 Dodge Charger, I really didn't think I would get financed but, with his help and reassurance he made it happen. He understood what type of payments I were looking for and understood my financial needs. Guy and Gals I recommend that anyone looking for an awesome guy go and talk to Ron when your looking for a car... More
by aglover42
Employees Worked With
Ron Beatty
November 13, 2014
Excellent Service Even if I wasn't purchasing a car with Ivory Chevrolet, I would still recommend Rakheem's service. He was attentive, resourceful, and easy to talk to. Even if I wasn't purchasing a car with Ivory Chevrolet, I would still recommend Rakheem's service. He was attentive, resourceful, and easy to talk to. He listened to what I was saying and made sure to point me in the right direction for purchasing a vehicle. It was a pleasure to work with him and would definitely recommend him to friends. More
by Joshua.arion
Employees Worked With
Rakheem
October 29, 2014
Awesome Customer Service Rakheem He gave me updates when a car came in that he thought I might like. He called to follow up with me almost everyday to make sure that I would come to I He gave me updates when a car came in that he thought I might like. He called to follow up with me almost everyday to make sure that I would come to Ivory Chevrolet to buy a car. He is very Professinal, friendly and customer service oriented. Tayon was also nice. More
by Erica.Lumpkin
Employees Worked With
Rakheem Halbert
September 15, 2014
Terrible Experience I received my car after service and it was worse than when I took it there. Repaired water pump but messed up my timing chain I received my car after service and it was worse than when I took it there. Repaired water pump but messed up my timing chain More
by mwalker33
Employees Worked With
Jamal
August 31, 2014
Ivory is not BBB accredited and has an "F" rating I can understand why Ivory Chevrolet is not BBB accredited and has an "F" rating. I will never refer anyone to them and never consider them in any oth I can understand why Ivory Chevrolet is not BBB accredited and has an "F" rating. I will never refer anyone to them and never consider them in any other purchases. I bought a 2013 Chevrolet Silverado (11K Miles) from Tim Allen at Ivory Chevrolet on July 25th. I secured financing with the Credit Union and was ready to buy this truck. Since I was driving 125 miles away, I asked him to personally walk around the truck to make sure there are no issues and to take it on a test drive before I made the trip. He called me back and told me it was just like a new truck and it drove great. I told him that I really liked everything about the truck and that I will make the trip. In that conversation, he asked if he could do the financing. I was hesitant about it and told him that I was concerned about having a dealership "shot gun" my credit. He reassured me that they do not do that as that is a dirty way to put too many inquiries on your credit and that forces the buyer to purchase from that dealer. He made me feel comfortable so I agreed and later that afternoon, the next day I got about 15 credit inquiries from Ivory and banks that they do business with. When I go to the dealership Friday evening, 125 miles later, I walk up to the truck and see a good sized dent where someone backed in to something. The rear bumper was damaged, the tailgate was not able to be opened and the right rear quarter panel was pushed in. Tim states that he did not know that was there that he must have over looked it. He also told me about another place there the front fender was repaired. He never told me about the issues so that tells me that he told me what I wanted to hear before I made the trip. This is the person that told me it was just like one of his new trucks. His tone changed and stated that it is a used vehicle. I asked him why he didn't have that attitude before I made the trip. I don’t know of any dealership that will sell a vehicle that needs body work without having the work done before it gets put on the lot. I expect this of a buy here, pay here car lot that have older cars. Tim assured me that he would take care of the rear quarter panel and make sure the tail gate open properly. He refused to repair the bumper that I would have to pay to repair the rest including the bumper. He adjusted my interest rate just to try to satisfy me but that does not fix the repair and how it was repaired. The repairs have been done to the quarter panel now and it is "fixed" but not properly. Every time I look at the rear of the truck, I see the original damage with touch up paint to the body. I still see the bumper pushed in a little. It is not straight like the other side. The truck was sold with one set of keys. So he mentioned that he would give me "his" discount (10%) to get any parts from the service department. I requested him to get a price for me for the bumper, key fob, and a key. I compared the price that he gave me to GM's suggested retail price. They were the same amount so no discount as promised even after confronting him about it. When I confronted him about the prices, he called me back and was not able to discount like he said. He stated that if there was anything he could do to make things right with me that he would see what he can do. I asked him to honor the request and to see if the dealer would work in the labor to have the keys made, programmed and to have the key fob programmed. He called me back to say that he couldn't. I told him that Ivory is doing nothing to fix anything on this. He proceeded to tell me that he didn't think he or Ivory Chevrolet could make me happy and that it would not have hurt his feeling to back out of the deal the day I came in when I wanted to back out. (On that day, he wanted to sell a truck.) He also was quick to tell me that he didn't make anything off the deal and that he could take it or leave it. I also did not appreciate Tim having a personal argument with his significant other about why he is coming home late. He took a call in front of me while trying to discuss the issue regarding the truck. He should have excused himself from the conversation to handle his personal affairs. More
by bwohlrabe
Employees Worked With
Tim Allen
June 02, 2014
Misrepresented I was contacted by an associate at Ivory Chevrolet stating there was a recall on my 2010 Chevy Cobalt and I needed to come in as soon as possible beca I was contacted by an associate at Ivory Chevrolet stating there was a recall on my 2010 Chevy Cobalt and I needed to come in as soon as possible because your car is unsafe, we are going to put you in a 2014 Chevy Cruze your payment will stay the same I stated and no money down because I have none to put down and they stated no money down. We just need to do an appraisal on your car. I get to the dealership I was greeted by a Chante and she sat me down with a sales associate Andrea which she was very pleasant I test drove the car which I fell in love with only to end up being very disappointed. I was told I needed another $1000 or a co-signer. My impression from the phone call they were doing a trade because my car was not safe. I wouldn't of been even looking for another car if Ivory Chevrolet did not call me. I still feel some kind of way about this because I was mislead. More
by thines10
Employees Worked With
Chante Cunningham
May 14, 2014
Very happy Customer Wanted to share my great experience with Mr. James Skinner, What a great experience coming into the dealership with not so good credit. He made my exp Wanted to share my great experience with Mr. James Skinner, What a great experience coming into the dealership with not so good credit. He made my experience unbelievable , I walked out with the car of my dreams great mileage and the car payment that I can afford left me with the thought that this will be the dealership that I will be dealing with for a very long time. Not only Mr. Skinner but also the Deal closer Mark was so wonderful explaining every single detail of the loan. Also thanks to Mr. Derwin Ware for working extra hard to find someone that finance me!!! So very grateful and happy!! What a great team!, Thanks Happy Customer More
by Tonja1
Employees Worked With
mark, James Skinner
