Nalley Acura

Sales staff was nice enough at first, but lied to us about being able to get more information about using the ipod dock in our pre-owned vehicle. The sales person, Zack Spillers, told us he would contac about being able to get more information about using the ipod dock in our pre-owned vehicle. The sales person, Zack Spillers, told us he would contact the previous owner to find out how to use it. After weeks of going back and forth with him saying he was trying to contact the previous owner he finally told us the management had burned some bridges with the previous owner and he wouldn't return their calls. He told us he would put us in touch with an audio person to straighten things out. Never happened. I ended up calling the previous owner (Nalley forgot one oil change record when they threw out the rest of the maintenance records) to have him explain it. He was able to do so, but informed me that Nalley had never tried to contact him and that he left specific instructions on how to operate the ipod dock as well as all of the records for the services. Lets just say Nalley will tell you anything to get you in a car and out the door. More

A few weeks ago I bought a 2011 Acura TSX wagon form Nalley Acura. After reading several reviews on the internet I was somewhat reluctant to visit the dealership, but none of the reviews were very rece Nalley Acura. After reading several reviews on the internet I was somewhat reluctant to visit the dealership, but none of the reviews were very recent. For the past 20 or so years I have purchased Hondas from the same salesman at the same Honda dealership and have been extremely pleaded with all my transactions. But my needs demanded a station wagon and I had searched the internet and Consumer Reports to fine the vehicle to fit my needs. The best fit for the money was the Acura TSX wagon. A physical inspection confirmed my on line conclusions and the Acura TSX was by far the most car for the money...and to my eye a very nice looking vehicle. When my wife and I visited Nalley I was pleased from the time we entered till the several hours later when we drove off in our new vehicle. Everyone, to the man/woman treated us with the upmost courtsey and respect...and NO high pressure sales tacticts...everyone acted as though I was their oldest/best customer, even though this was the first time they had ever seen me. The deal was a bit complicated as I had two 2003 Honda cars to trade in and I had arrived in only one, an Accord coup, while my 2003 Pilot sat at home. Without my Pilot in tow I really was not expecting to trade autos, but I had all the facts and figures the internet and consumer reports could provide so I was as prepared as possible. All car dealerships have to make a profit to survive, but it really boils down to how much they make off you...a reasonable amount is fine, but you have to go in with somewhat firm figures in mind backed by facts supported by internet sites...the folks at Nalley had no problem bringing up the sites I quoted during our price negoiation. Since I had two cars to trade, one unseen by the dealership, the whole process took several hours as they worked toward a figure I was comfortable with. In looking back, it really took about the same amount of time as it ever has to purchase a new car where a trade in was involved. During the entire process I cannot stress how PLEASED I WAS with the treatment I recieved from EVERYONE at the dealership. They did everything they could to work with me and got me CLOSE to the final amount I was willing to settle for...close is the best I've ever done whenever buying and trading a car...in the final analysis I wound up paying $7 more per month than I had seen as by best deal possible. The buying experience with Nalley is a bit different than other dealerships, and is geared toward total customer satisfaction rather than a salesmans commission. It was the best car buying experience I've ever had and I've bought cars for over 40 years. More

I bought a Acura TL 2011 from Nalley Acura located at Cobb Parkway. I had amazing experience with them from my internet inquiry till the purchase. They are amazing group of people and truly care about th Cobb Parkway. I had amazing experience with them from my internet inquiry till the purchase. They are amazing group of people and truly care about their customers. I was amazed with the trade-in value provided to me for my old car and the value of new Acura TL Tech that I received from them. I will highly recommend them to anyone and will be happy to do biz when I am in the market for car shopping. More

I contacted this dealer on an advertised 2006 Hyosung GV650 motorcycle that they recieved from a previous customer on a trade. Nalley sales treated me like they could care less about my busines until th GV650 motorcycle that they recieved from a previous customer on a trade. Nalley sales treated me like they could care less about my busines until they realized that I had cash for the out right purchase and was ready to walk. We finally closed the deal a I paid for the bike outright. 3 months later they still will not give me my title. Stating that they had a clerical error with the milage on the paperwork. BS because their title clerk verified the exact milage that was on the od at the time of purchase. I never even took they up on their 'Complimentary Oil change', I don't want they anywhere near my vehicle. STAY AWAY!!! I ALSO PLAN ON PICKETING THEIR ESTABLISHMENT!! More

Went in to purchase and repair a $27 part and they wanted $375- when I told them no, the still charged me a $70 fee for them to look up a freaking price?? Then got home and saw my car was covered in scratche $375- when I told them no, the still charged me a $70 fee for them to look up a freaking price?? Then got home and saw my car was covered in scratches and oil smudges and handprints from the complemetary car "WASH". I will never step foot back into any Nalley and I would recommend you do the same. They are completely over priced and their customer service SUCKS! I was warned by family and friends to stay away from Nalley Acura, however I went b/c its nearby- I REGRET IT b/c my 2009 TSX is now going to have to be buffed and detailed from their lack of work! More

Purchased a car from this dealership 3 years ago. When I decided to get a new vehicle, we went back to them. We were given major runarounds and lots of pressure. I did not feel respected--felt cheated in decided to get a new vehicle, we went back to them. We were given major runarounds and lots of pressure. I did not feel respected--felt cheated in what they were trying to get us to do. We found another dealership in the Atlanta area that offered much better pricing and service with much less hassle. The drive is further for us, but it is worth it. I will never walk into this dealership again. More

I purchased a Certified Pre-Owned TL. When I got home after picking up the car I realized the inside of the car was very dirty. I found old bank papers in seat pockets. I told the sales rep wht I found a after picking up the car I realized the inside of the car was very dirty. I found old bank papers in seat pockets. I told the sales rep wht I found and the reponse was 'Well I checked it". I guess he checked it in the dark. When I was shopping for car I was told intrest rate would be 8-12%. When I returned to pick up car I was told the APR could be 3.9% BUT I FOUND OTEHR FINANCING BASED ON PREVIOUSLY QUOTED RATES. I sent a letter stating my dissatisfaction but no one responded. I even spoke with Acura, they spoke to this dealer and the dealer still did not respond to me. It is a great car but the puchase experience stinks. More

Great Job More

Salesperson treated me with respect. More