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Nalley Acura

Marietta, GA

4.9
480 Reviews

1355 Cobb Pkwy S

Marietta, GA

30060

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Showing 480 reviews

December 05, 2012

My experience at Nalley Acura last month was the best experience I have ever had when shopping for a car. The sales department was helpful, friendly, and willing to help get me the car I wanted at a reso More

by nfrank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pugh; Brian Echols, Chris Pugh
Dec 12, 2012 -

Nalley Acura responded

Hello, Thank you for posting your review. I'm glad you had a pleasurable experience at the dealership. Most importantly, I'm glad that Chris, Brian and team were able to assist you and find you a great deal. Enjoy your new car and happy holidays! Randy Pullen, General Manager

November 26, 2012

Just about got there on price until they sprung the $599 "administrative fee" on me. They refused to take the administrative fee off. xx! Had nearly 10 emails with them and they never mentioned "administrat More

by Against599fee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 28, 2012 -

Nalley Acura responded

My name is Randy Pullen, GM at Nalley Acura, and I want to deeply apologize for the poor experience you had trying to make your purchase at our dealership. I can assure you that our dealership works very hard to provide top quality service in a fair and honest manner which is why this review is so troubling. I would truly appreciate it if you could contact me at your earliest convenience so that I can work with you to resolve any outstanding issues so that we may restore your faith in Nalley Acura. You may contact me directly at RPullen@nalleycars.com. Again, I apologize and I hope to hear from you soon.

November 19, 2012

I went to the Nalley Acura dealership in search of a used Acura MDX and was looking to trade in a used Yukon. I dealt with a very personable salesman, Antonio Gary, and was initially pleased with our dealin More

by bunnyhudson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Antonio Gary
July 23, 2012

My husband and I are in the market for a used Acura TSX, so we decided to visit Nalley (waste of time and gas). Although we were able to test drive the car, Charlie Barlow did not make an attempt whatsoeve More

by srobin5000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Sep 11, 2012 -

Nalley Acura responded

Hello, I am sorry to hear about the poor experience you recently had at our dealership while looking for a used car. My name is Randy Pullen, The GM of Nalley Acura, and I would like to speak with so I may learn more about this situation and improve our customer service going forward. We truly value your business and would like to work to restore your faith in our dealership. You may contact me at RPullen@nalleycars.com ‎ at your convenience. I hope to hear from you soon. Randy Pullen General Manager, Nalley Acura

July 09, 2012

We got the right vehicle at a great price within 3 hours. Tez, Brian and Fred worked had to make the deal happpen. They went the extra mile to make sure we were happy with the deal. More

by farrne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 23, 2012

I have been a customer of Nalley Acura since 2000 purchasing 2 Acura MDXs and servicing each car. My Service Advisor is Al McGowan and my mechanic is Pete. Both Al and Pete are extremely profession More

by jim2940
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al McGowan & Pete (mechanic)
February 22, 2012

Brian Echols was my first contact with Nalley. Over the telephone he answered every question I had about the three vehicles I was interested in. I drove to Nalley still undecided as to which vehicle I wan More

by khutcherson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken ?, Brian Echols and Rene Hesse
December 30, 2011

After taking my son's 96 Acura TL to the local Honda dealership in Cartersville where they could not fix the car, I decided to take it to Nalley Acura. Al McGowan was very nice and valued my business. More

by luvtawin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al McGowan
October 24, 2011

Outstanding service. This dealership excels in customer service and making you feel very important. There is no wait time or down time...they get to your issues right away. They really seem to value my t More

by sesiera67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department/Damien
October 13, 2011

The Customer Service was great the quality of the work was great and everyone was very friendly. My overall experience was great. Jason York was out sick and Al Mc Gowan took over and he was very nice an More

by bulkheadone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Mc Gowan
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