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Nalley Acura
Marietta, GA
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Acura MDX- Sam Gonzalez My wife and I recently worked with Sam Gonzalez while purchasing a new 2015 MDX. He was quick, informative and the price quoted was exceptionally com My wife and I recently worked with Sam Gonzalez while purchasing a new 2015 MDX. He was quick, informative and the price quoted was exceptionally competitive without any hassle. His high level of professionalism was all anyone could ask for in a car shopping experience. Thanks again! -Mike More
Black Tie Service Even on a Low Budget My previous car completed died on the interstate. I had heard good things about Nalley. I called the service department from the interstate practicall My previous car completed died on the interstate. I had heard good things about Nalley. I called the service department from the interstate practically in tears.. They picked me up and towed my car. They gave me the news I already knew was coming: my car was done for. Eric Lauterbach met with me right away. I gave him my budget (which way basically zero because this was out of left field) and what I needed in a vehicle. That night Eric sent me a list of options and his personal recommendation on the best deal. The next day, Eric personally picked me up to test drive a used vehicle that fit my needs. He was super friendly, made me feel right at home and under zero pressure to purchase the car even though I was in a stressful situation. It was black tie service from start to finish and I will absolutely be returning to make my next purchase. More
Minivans are hot too. As a growing family we were in the market for a minivan. I am a very indecisive person and would normally take months of looking and test driving vehi As a growing family we were in the market for a minivan. I am a very indecisive person and would normally take months of looking and test driving vehicles before making a decision. Eric was so amazing from beginning to end--which happened to only be a few hours, he's that good! We only looked at one van and ended up buying it that day. Eric was so patient and kind, not pushy at all. Eric will not only be the first person we call when we're ready to buy another car, but we will also refer our friends as well. Eric is truly outstanding and I am so thankful we were able to work with him. More
Thanks Chris Pugh This is to give Chris Pugh a kudo. He is a great asset to your company. He is extremely helpful and very patient. Great Customer service. This is to give Chris Pugh a kudo. He is a great asset to your company. He is extremely helpful and very patient. Great Customer service. More
Purchased a 2014 ILX on 6/5 We worked with Eric for a couple of weeks before ever setting foot in the dealership. Upon arrival, Eric had arranged everything that we had discussed We worked with Eric for a couple of weeks before ever setting foot in the dealership. Upon arrival, Eric had arranged everything that we had discussed and allowed us to test drive multiple vehicles in a no-pressure environment. He was very helpful and made the entire process absolutely the best car purchase experience I have ever encountered. We are quite sure that when we need to replace our other car, we will come to Nalley Acura and hopefully work with Eric again. More
Absolutely Awful Customer Service Took my 2014 RLX in for service on June 9, 2014. Can't believe a part has gone bad less than 3 months after I leased the RLX 2014. However, that bei Took my 2014 RLX in for service on June 9, 2014. Can't believe a part has gone bad less than 3 months after I leased the RLX 2014. However, that being said, the Nalley Service Department representatives, including the Service Department Manager, provided totally unacceptable service, failed to initiate communication with me regarding the status of the ordered part, and failed to respond to my phone calls when attempting to find out the status of the work authorized and parts ordered for my car. Although the service department representatives told me that the part would be back and available for installation on my car in 2-days, two weeks later no one from the service department had initiated contact with me or returned any of my calls. More specifically, I made calls to the service department representatives and the service department manager. However, NONE of the Service Department representatives responded to me or my various calls until a very responsive Parts Department representative, who provided exceptional service, contacted the Service Department and told them that they needed to respond to my calls and questions. Totally unacceptable service. Will NOT recommend this service department to anyone!!!! More
Sales is great - Service also exceptional! Fluke events happen and ours was one day after purchasing our 2014 Acura MDX - see our other review on the wonderful sales experience we had. One of Fluke events happen and ours was one day after purchasing our 2014 Acura MDX - see our other review on the wonderful sales experience we had. One of our tires starting losing pressure so we came in to Nally Acura Service, Tues 4/8. Al McGowan handled our situation wonderfully and exceeded our expectations! We didn't expect to be able to review both sales and service in the same week, but maybe it was meant to be to show us what a truly exceptional organization Nally is! We'll be back and also enthusiastically recommend them! More
We began the new car buying process online, Friday 4/4, visiting USAA.com and Edmunds.com, to research midsized SUVs - with Acura and Lexus being our focus. Sam called us within 30 minutes of our initial visiting USAA.com and Edmunds.com, to research midsized SUVs - with Acura and Lexus being our focus. Sam called us within 30 minutes of our initial browsing on Edmunds, and we found him to be extremely friendly, knowledgeable and NOT high pressure - very UN car salesmen like! He presented us with excellent information and a 'walk out the door' quote on an RDX via email. Saturday, we visited Sam at Nally and test drove the Acura RDX first, finding it nice, but we weren't quite sure it was our choice, and then decide to drive the MDX - winner! Our only concern was fitting in our somewhat small garage, so Sam gave us a loaner to take home - perfect fit! Sam got our new MDX ready and we were out the door later that afternoon. He also followed up today (Monday 4/7) with a call. Excellent service and we could not be more happy with our purchase and treatment from Sam and others at Nally. We'll also commend Sam on his very fast response which undoubtedly helped make the deal happen. We received multiple contacts from other dealers through Edmunds, but Sam offered the best price in addition to being fastest to respond. Thank you again for an enjoyable experience! Cheryl and Jim Berry More
My wife and I have been looking for a used Acura MDX for the past two months. We finally found one located at the Nalley Acura dealership in Marietta, GA. After talking to the sales representative Chris P the past two months. We finally found one located at the Nalley Acura dealership in Marietta, GA. After talking to the sales representative Chris Pugh and him sending me pictures of the vehicle, my wife and I decided to drive two hours to test drive the car and hopefully leave with the Acura MDX. Like most people, I don't look forward to buying either a used car or new car cause of all the back and fourth negotiations and fear that when you leave the car lot that you might feel you got the bad end of the bargain. Well, that was totally not the case for my wife and I. Thanks to Chris Pugh and the guys at Nalley Acura, I felt totally comfortable when we left the lot with the price, and the people their were very kind and willing to work with our final price. The car was totally detailed for us before we arrived at the dealership, and I must say I will send my family and friends to this dealership in a heart beat. We truly had an outstanding experience buying a car at Nalley Acura and I would recommend this dealership to everyone!! Thanks Chris Pugh for your hard work and hospitality. More
Andy Correa was great and easy to work with in buying our 2013 MDX. Streamlined the process and was extremely knowledgeable and courteous with no typical sales pressure tactics. We love our MDX and appreci 2013 MDX. Streamlined the process and was extremely knowledgeable and courteous with no typical sales pressure tactics. We love our MDX and appreciate Andy and Nalley making it a painless experience! More