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Nalley Acura

Marietta, GA

4.9
479 Reviews

1355 Cobb Pkwy S

Marietta, GA

30060

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Showing 479 reviews

June 27, 2014

Absolutely Awful Customer Service Took my 2014 RLX in for service on June 9, 2014. Can't believe a part has gone bad less than 3 months after I leased the RLX 2014. However, that bei More

by jocooper
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Parker
April 08, 2014

Sales is great - Service also exceptional! Fluke events happen and ours was one day after purchasing our 2014 Acura MDX - see our other review on the wonderful sales experience we had. One of More

by CherylandJimBerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al McGowan - Service Consultant
April 07, 2014

We began the new car buying process online, Friday 4/4, visiting USAA.com and Edmunds.com, to research midsized SUVs - with Acura and Lexus being our focus. Sam called us within 30 minutes of our initial More

by CherylandJimBerry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2014 -

Nalley Acura responded

We are so glad to hear that you had such a pleasant purchasing experience with Nalley Acura! We pride ourself on providing excellent customer service to every customer that walks through our door. It is also great to hear that Sam Gonzalez was able to assist you in every step of the car buying process. We would like to thank you for the review as well as the continued customer loyalty.

March 06, 2014

My wife and I have been looking for a used Acura MDX for the past two months. We finally found one located at the Nalley Acura dealership in Marietta, GA. After talking to the sales representative Chris P More

by twiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pugh
Mar 07, 2014 -

Nalley Acura responded

I am thrilled to hear that that Chris was able to turn around your expectation of car dealers and help you find the MDX you were looking for. We strive to provide the kind of customer service that answers your questions and leaves you fully confident with your purchase. I am honored to hear that you recommend Nalley Acura so highly and hope you will continue to allow us the chance to work with you again. Thank you, Randy Pullen General Manager

February 07, 2014

Andy Correa was great and easy to work with in buying our 2013 MDX. Streamlined the process and was extremely knowledgeable and courteous with no typical sales pressure tactics. We love our MDX and appreci More

by Kenjlyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Correa
Feb 10, 2014 -

Nalley Acura responded

I am glad to hear that Andy was able to streamline the process of getting into your MDX so that you could get out and enjoy driving it! We always want you to feel as comfortable as Andy made you feel so if you find that you have questions or concerns before your first scheduled maintenance, please let us know. Thank you, Randy Pullen General Manager

January 11, 2014

Andy was a HUGE help in my car decision. I told him what I was looking for and a day later he finds the perfect car for me. Two days later after that I was driving it home. Even though I bought a Honda, More

by jmbaxter54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 13, 2014 -

Nalley Acura responded

Joseph, I am thrilled to hear that Andy was able to find the right car for you by listening to you and using his expertise to make sure you are happy. I am proud of my team and am confident that they will do what they can to answer any questions or address any concerns you might have before your first scheduled maintenance. Thank you for your business, Randy Pullen General Manager

January 02, 2014

I have never had a better experience at a car dealership than I had at Nalley Acura. The whole experience was very relaxed and even enjoyable. I attribute the positive experience to everyone that my husband More

by decaf84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 02, 2014 -

Nalley Acura responded

I am glad that Scott was able to change your expectations for a dealership. We want you to be confident and comfortable through the car-buying process so I am glad to hear that you experienced that with Scott. If there is anything we can do to be of assistance before your first scheduled maintenance, please do not hesitate to contact us again. Best, Randy Pullen General Manager

November 14, 2013

I live in Nashville and was looking for a very specific make, model, body style, engine, configuration, etc. and Nalley had what I wanted. I spoke with Michael Wiest over the phone and via e-mail. We neg More

by rsdill2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wiest, Michael Wiest
Nov 14, 2013 -

Nalley Acura responded

I am always so glad to hear about an internet inquiry turned in-person opportunity to welcome people into the Nalley family. Thank you for taking the time to come to Nalley Acura to find the truck you wanted. I doubt we will see you for service, but please do not hesitate to contact us about any concerns you have or information that we can provide. Thank you for your business, Randy Pullen General Manager

October 18, 2013

Michael first approached me on the lot while I was considering either an TL or TSX. He was wonderful in explaining both the differences and similarities of the two vehicles. The pros and upgrades acco More

by jmwglorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wiest, Michael Wiest
Oct 18, 2013 -

Nalley Acura responded

Jennifer, I am thrilled to hear how Michael walked you through the process of getting you into your new Acura with ease and comfort. We pride ourselves on our commitment to our customers and Michael did everything to make sure you felt that. I am confident that you will continue to experience the high caliber service at your first scheduled maintenance. If you have any questions or concerns before then, please reach out to us! Welcome to the Nalley Acura family! Best, Randy Pullen General Manger

September 26, 2013

I recently brought my Accura TSX for service and had a really good experience. Al Mcgowan went out of his way to b friendly and helpful and I had to had some additonal work done so I got a loaner car. I u More

by jweiner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 27, 2013 -

Nalley Acura responded

Jeff, I am so glad to hear that we were able to help you get your car the work it needed at a savings while not sacrificing on service. Thank you for allowing us to show our commitment to great service, we look forward to doing it again then next time your TSX needs some TLC! Thanks, Randy Pullen General Manager

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