Nalley Acura

Painless Purchase I requested more information on a 2014 Acura RDX Saturday evening. I received an email that Andy would be in touch, and he contacted me first thing M I requested more information on a 2014 Acura RDX Saturday evening. I received an email that Andy would be in touch, and he contacted me first thing Monday (the dealership is closed Sunday). We exchanged several emails and basically did all the work over the course of the workday. When I arrived at the dealership after work, I test drove my new RDX, did paperwork, cleaned out my old vehicle, and headed home. Simple, painless, no pressure...great people. I'm very happy with my Nalley Acura experience. More

Better need their financing After test driving a pre-owned car that was filthy inside, I told them we wanted their so clean it up and we would bring our trade-in for them to asse After test driving a pre-owned car that was filthy inside, I told them we wanted their so clean it up and we would bring our trade-in for them to assess. When we got to the dealership to finalize the numbers we were told that another couple were preferred to us because they needed to use the dealerships financing and we did not. The manager refused to speak to us personally and explain his decision instead he would not leave his office. Horrible business even for a car lot. More

Acura MDX- Sam Gonzalez My wife and I recently worked with Sam Gonzalez while purchasing a new 2015 MDX. He was quick, informative and the price quoted was exceptionally com My wife and I recently worked with Sam Gonzalez while purchasing a new 2015 MDX. He was quick, informative and the price quoted was exceptionally competitive without any hassle. His high level of professionalism was all anyone could ask for in a car shopping experience. Thanks again! -Mike More

Black Tie Service Even on a Low Budget My previous car completed died on the interstate. I had heard good things about Nalley. I called the service department from the interstate practicall My previous car completed died on the interstate. I had heard good things about Nalley. I called the service department from the interstate practically in tears.. They picked me up and towed my car. They gave me the news I already knew was coming: my car was done for. Eric Lauterbach met with me right away. I gave him my budget (which way basically zero because this was out of left field) and what I needed in a vehicle. That night Eric sent me a list of options and his personal recommendation on the best deal. The next day, Eric personally picked me up to test drive a used vehicle that fit my needs. He was super friendly, made me feel right at home and under zero pressure to purchase the car even though I was in a stressful situation. It was black tie service from start to finish and I will absolutely be returning to make my next purchase. More

Minivans are hot too. As a growing family we were in the market for a minivan. I am a very indecisive person and would normally take months of looking and test driving vehi As a growing family we were in the market for a minivan. I am a very indecisive person and would normally take months of looking and test driving vehicles before making a decision. Eric was so amazing from beginning to end--which happened to only be a few hours, he's that good! We only looked at one van and ended up buying it that day. Eric was so patient and kind, not pushy at all. Eric will not only be the first person we call when we're ready to buy another car, but we will also refer our friends as well. Eric is truly outstanding and I am so thankful we were able to work with him. More

Thanks Chris Pugh This is to give Chris Pugh a kudo. He is a great asset to your company. He is extremely helpful and very patient. Great Customer service. This is to give Chris Pugh a kudo. He is a great asset to your company. He is extremely helpful and very patient. Great Customer service. More

Purchased a 2014 ILX on 6/5 We worked with Eric for a couple of weeks before ever setting foot in the dealership. Upon arrival, Eric had arranged everything that we had discussed We worked with Eric for a couple of weeks before ever setting foot in the dealership. Upon arrival, Eric had arranged everything that we had discussed and allowed us to test drive multiple vehicles in a no-pressure environment. He was very helpful and made the entire process absolutely the best car purchase experience I have ever encountered. We are quite sure that when we need to replace our other car, we will come to Nalley Acura and hopefully work with Eric again. More

We began the new car buying process online, Friday 4/4, visiting USAA.com and Edmunds.com, to research midsized SUVs - with Acura and Lexus being our focus. Sam called us within 30 minutes of our initial visiting USAA.com and Edmunds.com, to research midsized SUVs - with Acura and Lexus being our focus. Sam called us within 30 minutes of our initial browsing on Edmunds, and we found him to be extremely friendly, knowledgeable and NOT high pressure - very UN car salesmen like! He presented us with excellent information and a 'walk out the door' quote on an RDX via email. Saturday, we visited Sam at Nally and test drove the Acura RDX first, finding it nice, but we weren't quite sure it was our choice, and then decide to drive the MDX - winner! Our only concern was fitting in our somewhat small garage, so Sam gave us a loaner to take home - perfect fit! Sam got our new MDX ready and we were out the door later that afternoon. He also followed up today (Monday 4/7) with a call. Excellent service and we could not be more happy with our purchase and treatment from Sam and others at Nally. We'll also commend Sam on his very fast response which undoubtedly helped make the deal happen. We received multiple contacts from other dealers through Edmunds, but Sam offered the best price in addition to being fastest to respond. Thank you again for an enjoyable experience! Cheryl and Jim Berry More