Nalley Acura

Prestige Service- 06/04/2016 Ryan has a thorough understanding of the needs and goals of his audience which he uses to create a personalized vehicle presentation. He was detail or Ryan has a thorough understanding of the needs and goals of his audience which he uses to create a personalized vehicle presentation. He was detail oriented and organized which enabled him to efficiently use the resources available to him to give me clear visibility into the Acura TLX. He is a true sales professional, using his vast background in performance luxury vehicles which enabled him to penetrate the target audience for high performance luxury vehicles. “He was a pleasure to have as an Internet Client Advisor and any team or customer would be lucky to have him as a leader, colleague and advisor .” - Thank you for being so personable Ryan and for treating me so professionally and kind, Kudo's!!! PS...I did get my Loyalty Discount and Mr. Nalley will get a letter ;-) ....this is our 5th Car from Nalley Acura and 4th TL---Eric More

Purchase of new vehicle This was our third purchase at Nalley and our Sale Consultant Ryan Wilensky made our experience very pleasant, he took the time to give us all the in This was our third purchase at Nalley and our Sale Consultant Ryan Wilensky made our experience very pleasant, he took the time to give us all the information and more. We finalized the purchase making us once again happy customers. More

Fun environment to buy a car From the second I pulled into the parking lot, I encountered very friendly people from the employee I ran into in the parking lot to the receptionist From the second I pulled into the parking lot, I encountered very friendly people from the employee I ran into in the parking lot to the receptionist at the front desk to Chandra, the client advisor I had been working with through e-mail, to the finance department. Chandra's desk was out in the open so I was able to see a lot of the employees, and they all seemed to enjoy their work assisting customers. Unlike at a lot of other dealerships, I didn't feel any pressure to buy. I got a really great deal on a brand new ILX. Both Chandra and the finance department were very knowledgeable and answered all my questions. It was definitely a painless process buying a car, and I would highly recommend Nalley Acura to anyone looking for a friendly dealership environment and a great deal on a car! More

I would definitely recommend Nalley, very family and militar After dealing with all kinds of shady, clueless, and down right rude salespeople, Last on my list was Nalley Acura. Voyles wouldn't return phone calls After dealing with all kinds of shady, clueless, and down right rude salespeople, Last on my list was Nalley Acura. Voyles wouldn't return phone calls, Acura in Columbia wanted 4k over the fair market value, the Acura lot in Augusta looked more like a welfare office than a premium dealership. I submitted my very specific query online and got an email in a few hours from David Bowman. At first I was skeptical, but David's friendly attitude and honesty led me to work with him and find exactly the kind of vehicle I was looking for. I'd been calling and visiting dealers for months, and could never get the honest trade in and purchase price I wanted. David did all the work via email, I simply drove down, signed papers, picked up the keys and drove home, all with two little kids. Easiest car buying process I have ever been through. Highly recommend both David and Nalley Acura. More

MDX Lock Confirmation and Tailgate open/close beep noise I've been coming to Nalley Acura for several years now, whenever my old TL and now my wife's MDX has needed service. I was here on Saturday for an oil I've been coming to Nalley Acura for several years now, whenever my old TL and now my wife's MDX has needed service. I was here on Saturday for an oil change and also reported that the lock confirmation and tailgate/trunk opening and closing beeping noise had stopped working. The oil change was given attention to along a slew of other "required services" that cost me $474 out the door but the beeping noise issue not fixed. Instead they called me to tell me it was all done. I got there and thought to myself I should check to see if the beeping now works. No, instead of it working, I discovered a large panel in the interior of the trunk was broken off. I went back to my service advisor, who said: "Oh yeah, I meant to tell you about that. Don't get upset". Of course I'm upset. If I had driven off, the dealership probably would've conveniently forgotten that they did that. At this point the story evolved to them having to order the part and it will take another 3 days for that to come in. Fast forward to 3 days later, no phone call check ups from my Service Advisor giving me an update, Instead I got a call from an appointment specialist stating "It looks like you missed your appointment on Saturday, would you like to reschedule?". Uh, no. You have my freaking car right now. What is going here? And she hung up on me. I had to call my Service Advisor. He said: "Oh yeah, let me check on your car and call you back". 2 hours later "So, I have bad news. Unfortunately the ordered the part for the wrong side of the car, we now have ordered the correct side and it will take another 3 days before it's ready". This is unacceptable service. More

MDX Engine Noise I've been coming to Nalley Acura for about two years now, whenever my MDX needs service. I was here yesterday for an oil change and also reported a ch I've been coming to Nalley Acura for about two years now, whenever my MDX needs service. I was here yesterday for an oil change and also reported a chirping noise in the car's engine bay. The oil change was given attention to but all I got on the chirping engine noise was "it's normal" from the service advisor without having it diagnosed. I mentioned to him about an Acura service bulletin on how to fix the engine noise but he just ignored it. All his response was it's normal. More

Excellent service and Chandra Mayo is a great sale woman wou This was great experience Chandra Mayo really go above and beyond to take care of her customers will definitely be back to purchase next vehicle This was great experience Chandra Mayo really go above and beyond to take care of her customers will definitely be back to purchase next vehicle More