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NYE Toyota
Oneida, NY
673 Reviews
Thoughtful Amenities
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 673 reviews
May 11, 2025
Great service! Andrew was friendly, knowledgeable, and accommodating. The service was well done and timely. Great experience! Andrew was friendly, knowledgeable, and accommodating. The service was well done and timely. Great experience! More
by Brendematt
Verified CustomerEmployees Worked With
May 10, 2025
Just a well and pleasant experience. This was my 2nd maintenance on my 2024 Corolla and now my wife just bought a Camry which we will be bringing in. This was my 2nd maintenance on my 2024 Corolla and now my wife just bought a Camry which we will be bringing in. More
by gpantzer
Employees Worked With
May 06, 2025
Very friendly and fast did do good work on my Rav 4 hatch back would recommend them to other people too. back would recommend them to other people too. More
by RICHARDMILGATE
Employees Worked With
May 06, 2025
My brand new 2025 Corolla came with 2 scratches on the driver's door and no one at Nye noticed them. They were the first thing I noticed walking up to the car. They had me take the car and said they wou driver's door and no one at Nye noticed them. They were the first thing I noticed walking up to the car. They had me take the car and said they would need to find out when their body works individual could get it fixed. I waited a week and received no call. I then called Samuel Hersam, the Sales Consultant who sold me the car to find out when my car can be scheduled to fix those scratches. It was agreed that if I dropped it off on the Monday evening, that it would be ready for pick-up on the following Wednesday morning at about 9:30, because the friend who was to take me to Nye (45 minute drive) needed to go to work. I had asked Mr Hersam if they would give me a small tube of touch-up paint for my car for all of this inconvience; he said he would have to check with management. I live 45 minutes from Nye Auto and left a voicemail message on Mr Hersam's phone line to see if they would get me a loaner car so that I would not have to inconvience a friend to drive the 45 minutes to Nye and then drive me home. He never returned my call. I also called him on his cell phone which is listed on his Business Card; I left a message again, but again, no return call. It was obvious that once Mr. Hersam sold me the car, customer service went out the window. And of course, no tube of touch-up paint was received. I called Tuesday late afternoon to make sure the car would be ready. After calling Nye Auto multiple times because no one picked up the call, the Sales Manager, Mr. Geo Jones, answered my call. He said he would call me in the morning to let me know if the car would be ready as promised my Mr. Hersam. I was told that my car would not be ready until that afternoon. My friend already took the morning off from work planning to drive me the 45 minutes to get my car; she could not take the afternoon off last minute. If I had not called, I would have been sitting at Nye Auto much of the day waiting for my car! Sales Manager, Mr. Geo Jones, was very kind, accommodating and apologetic. He actually had an employee of Nye Auto drive my car to my home that afternoon. Mr. Jones knows what customer service is all about. He is to be commended. Given all of this fiasco, I would never recommend Nye Auto to any one. I had chosen Nye Auto because I had purchased my first Toyota Corolla from them 18 years ago and had a great experience. My next Toyota will be purchased from Steet Toyota which is 5 minutes from my home. I hear they give great Customer Service. More
by skantorpt
Employees Worked With
May 05, 2025
Great reliable courteous service. We knew what was being done every step of the way. Very short wait to be taken care of We knew what was being done every step of the way. Very short wait to be taken care of More
by jimm54
Employees Worked With
May 01, 2025
Excellent experience, Eric was extremely informed and helpful. He stayed in touch with me and answered all my questions, until and including delivery helpful. He stayed in touch with me and answered all my questions, until and including delivery More
by SUEH810
April 28, 2025
Got me in quick for an inspection but it took over an hour to complete. Only wish they would schedule these quicker services when they can do it more quickly. I was also in the shop not a month ago and n hour to complete. Only wish they would schedule these quicker services when they can do it more quickly. I was also in the shop not a month ago and no one suggested getting this completed. I live an hour away so… More
by katehannon
Employees Worked With
April 28, 2025
Was in for oil change they found a recall item and took care of that issue then saved me a trip to have to come back care of that issue then saved me a trip to have to come back More
by celtic61
Employees Worked With
April 28, 2025
The service department has been accommodating when I've had service needs and the service writers are always pleasant and helpful had service needs and the service writers are always pleasant and helpful More
by jmaio
