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Nye Ford - Service Center

Oneida, NY

4.7
262 Reviews

262 Reviews of Nye Ford - Service Center

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December 09, 2024

Service was performed on schedule (oil change and tire rotation), and requested parts were installed (rain guards over windows). Personnel were courteous and efficient. More

by MATT.WOLKOWICZ
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy McCoy
Dec 11, 2024 -

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 07, 2024

Staff was very friendly, helpful and curtesy. Unfortunately evaluation/diagnostics took approximately four days to determine the issue, but issues were resolved after one day waiting for parts. L More

by RICHFABIUS43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy McCoy
Dec 11, 2024 -

NYE Ford responded

We appreciate your feedback and are eager to better your return experience.

December 07, 2024

They were excellent in taking care of my new truck. It was in an accident and needed some new parts. The manager told us it was going to be 3 days to get it done and they crushed it in 2 days!!!!! Am More

by HUGHES_ROBERTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Lupinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Dec 11, 2024 -

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 06, 2024

It was our first visit to Nye Ford Service Department. Keri was dedicated to providing us with top quality service, and was friendly, knowledgeable and professional. More

by Dawn
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

NYE Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 05, 2024

I've owned a lot of Fords. I've had a lot of repairs. That makes me qualified to say that Keri is a genuinely a good person who works hard to ensure you leave completely satisf More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Attentive sales staff, great vehicle choices, and excellent service folks. However: I declined LoJack and etching services but was charged for them anyway, with the argument being it was already don More

by rwalsh1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2024

Service department is fine Keri W. Is great to work with, attentive, communicates well and “knows her stuff”! More

by Lutherwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

Nye Ford Service Department has always worked well for me coordinating my appointments with my personal activities. They also provided me with information and explanations for work to be done on my F150. I More

by Dave N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Good. Quick service. Clean building. Good mechanic. Kept my car clean. Prompt. Easy getting appointment More

by MBORASK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
November 26, 2024

They did a wonderful job. They were very kind and helpful. They have clearly made alot of changes at NYE and perhaps think about giving them another chance. Very good. More

by happy customer!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy McCoy
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