Nye Ford - Service Center

Made appointment for service for 12/7 when I arrived they said it was cancelled. I was told the called my wife when I asked her she received no call. We brought the car in May 2021 since then the car was ser said it was cancelled. I was told the called my wife when I asked her she received no call. We brought the car in May 2021 since then the car was serviced for front brake problem no I cannot drive the car because of the brake issue . I have to wait until the 16th to have it serviced. I know things happen but to said they called someone on the day the car was to be looked to cancel not a good way I had to cancel an appointment because the car cannot be driven with the noise coming from the back also the car is under warranty More

I had a small issue with my ‘20 escape.. service got me right in, fixed 2 issues , did a courtesy all point inspection, and had me on the road in 45 minutes…… Can’t beat that….. right in, fixed 2 issues , did a courtesy all point inspection, and had me on the road in 45 minutes…… Can’t beat that….. More

Very helpful throughout the whole process. The staff were pleasant and knowledgeable about their job. pleasant and knowledgeable about their job. More

The people are very nice and efficient. i would add accommodating as well. The facilities are very clean and the scheduling is 'no lines, no waiting' accommodating as well. The facilities are very clean and the scheduling is 'no lines, no waiting' More

Making a service appointment was easy. Service was performed efficiently and professionally. I purchased my 2015 Edge there and the whole operation is top-notch! performed efficiently and professionally. I purchased my 2015 Edge there and the whole operation is top-notch! More

I went to Nye Ford for service on my '17 Expedition. I was experiencing a noise that appeared to be coming from the rear end. They did a thorough examination and test drive and said that they found nothin was experiencing a noise that appeared to be coming from the rear end. They did a thorough examination and test drive and said that they found nothing wrong, reassuring me that I had no service issues. They did all this as a courtesy with no charge. What a super outfit. More

I drop my Ford F-150 off at 7 am Friday for a recall on doors locks, I get a call at 1ish that’s says they will not get to it today. This is like the 6th or 7th time I have had it there for this problem ( doors locks, I get a call at 1ish that’s says they will not get to it today. This is like the 6th or 7th time I have had it there for this problem (twice I drove it there holding my doors shut). I contacted the customer service rep (Sarah Cox) and never heard back. Oh well doors still aren’t fix, hope my 8 year old is safe riding in the truck. More

Oil Change A bit more expensive than elsewhere but in the pandemic a safe place for service. Also went for the warranty on the rustproofing and have not heard ba A bit more expensive than elsewhere but in the pandemic a safe place for service. Also went for the warranty on the rustproofing and have not heard back from NYE Ford for that yet. More

MKX repairs Had great dealings with the service desk in getting my vehicle in for needed repairs. One time under warranty and again after warranty had ended. Woul Had great dealings with the service desk in getting my vehicle in for needed repairs. One time under warranty and again after warranty had ended. Would definitely recommend the service department. More

First time Vehicle service This was the first time I brought this particular vehicle (2018 F-150) in for service. I made the appointment over the phone and got in in 1 day. Easy This was the first time I brought this particular vehicle (2018 F-150) in for service. I made the appointment over the phone and got in in 1 day. Easy entry into sheltered bay. Quick fill-in of paperwork at desk. Friendly personnel. Customer lounge is clean and modern with coffee, soft drinks and snacks. Comfortable chairs, TV, Music, Outlets available. My service only took about an hour, no problems. I did not interact with sales, but service department is very good in my opinion. More