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NYE Buick GMC - Service Center

Oneida, NY

4.4
133 Reviews
Call Service Center (315) 693-4009

133 Reviews of NYE Buick GMC - Service Center

Sort by
April 12, 2024

I bought a new 2024 Envista in Sept. 2023. The backup camera soon stopped working. I have been waiting for a new backup camera for 5 months with no word. When will it be fixed???? More

by ABANKERT22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Bennett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Stacy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Lupinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

NYE Buick GMC responded

"ABANKERT22" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 06, 2024

Pleasant and friendly atmosphere. Professional and knowledgeable technicians and supervisory staff found and fixed several problems. Kudos to Sarah and Fred for exceptional assist More

by TAFFEE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah McCabe did a geat job keeping me updated with the work to be done
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Apr 09, 2024 -

NYE Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 31, 2024

Super friendly and very polite easy to work with very knowledgeable and was able to fix my problem More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Vaughn
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Apr 04, 2024 -

NYE Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 28, 2024

Nye is professional and nice to work with. They are helpful and answer questions. They make service as convenient as possible. Worked with CJ Bauer. More

by PADEEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ BAUER
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Mar 28, 2024 -

NYE Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 28, 2024

Christopher did a great job assisting me with quick service. Thanks again for the great customer service. More

by sincere1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

NYE Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 28, 2024

Chris in service was really great he found my problem and it's going to be taken care of I would recommend nye anytime More

by SPIDEY814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Service
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Mar 28, 2024 -

NYE Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 28, 2024

Everyone was courteous and responsive to my questions both in the sales and service center. More

by jmccombi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales: Emaj Smith; Finance: Justin Wade
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Mar 28, 2024 -

NYE Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 27, 2024

Service manager Chris and mechanic Josh at Nye GM are easy to talk to and work with. A pleasant experience. More

by Dfleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager Chris, Josh Hall
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Mar 27, 2024 -

NYE Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 25, 2024

I had ordered parts for my vehicle, the wrong parts had been ordered. I have to go back when the correct parts come in. I live an hour away. I was not happy. More

by LOUIE709
Service Communication
Recommend Dealer
No
Employees Worked With
Parts Department, Service Department
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Mar 26, 2024 -

NYE Buick GMC responded

"LOUIE709" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 22, 2024

Great service - prompt and friendly. Updated me with diagnostic results and explained recommendations before servicing. Comfortable waiting area. More

by rccsacrcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Webster
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Mar 26, 2024 -

NYE Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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