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NYE Buick GMC - Service Center

Oneida, NY

4.4
133 Reviews

133 Reviews of NYE Buick GMC - Service Center

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May 05, 2024

Sara in the service department was very pleasant, courteous, very professional, very helpful and getting my overdue inspection done. More

by GRAMBO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lupinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah,
May 07, 2024 -

NYE Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 04, 2024

Friendly, great service and comfortable waiting area. Service was quick and complete. I enjoyed the experience. More

by DMUNGER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 07, 2024 -

NYE Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 30, 2024

They listened to my complaints. I heard a rubbing noise when I left and came back and Fred rode around parking lot to listen but sound disappeared. I came back two days later wi More

by kmlpiersma
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred and Chris
Apr 30, 2024 -

NYE Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 29, 2024

Dan Vaughn and his team were exceptional and professional. Thank you for all the help in making our car safe. More

by 1969MCOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Vaughn
Apr 30, 2024 -

NYE Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 29, 2024

Out standing service. They got me right in even though I didn’t buy my vehicle from them. The dealer I bought my truck from wouldn’t give me the right time of day. More

by jimcostanza85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah from service
Apr 30, 2024 -

NYE Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 28, 2024

The sales team is great! Chris I'm the service area is amazing and so is Mike Memory! Fred the service manager is rude and does nothing for you!! Gm is now involved with me a More

by james10sherwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service! 5 stars! Mike service director 5 stars Fred service manager 1 star rude
Apr 30, 2024 -

NYE Buick GMC responded

Thank you for taking the time to provide us with this feedback.

April 27, 2024

I have had to use service department twice within the month. Earlier in the month it was for routine maintenance and most recently for an NYS inspection. Each visit I dealt with Sarah who was great! More

by BARBLEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah from the service department
Apr 30, 2024 -

NYE Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 22, 2024

Work was completed on a Waiting basis in a reasonable amount of time, and at the agreed price. More

by TREFZ123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah and Christopher in Service
Apr 23, 2024 -

NYE Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 14, 2024

Work was done as planned. Cost was awful. $1100+ for brake job is totally insane More

by goat129-51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Apr 15, 2024 -

NYE Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

April 13, 2024

Got me in a timely manner,but had to make a few trips to get job done. Not 100% satisfied with work when it was completed.But employees were polite. More

by mdickan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lupinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

NYE Buick GMC responded

Thank you for taking the time to provide us with this feedback.

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