Myrtle Beach KIA - Service Center

I'm from Kingston, ON, CANADA and was in Myrtle Beach last week on vacation, travelling alone, which I often do. I had some concerns about using the GPS feature on my 2021 Seltos (which I LOVE). I went last week on vacation, travelling alone, which I often do. I had some concerns about using the GPS feature on my 2021 Seltos (which I LOVE). I went into the Myrtle Beach dealership and Rich Rizzo was soooo helpful, kind and thoughtful. He took me through all the steps but because we had trouble with the USB cord, he wasn't able to show me everything. He recommended I get a UBS and try it myself. I told me if I had any other issues to come in before I headed for home and he would walk me through it, if need be. I did drop in on Sat morning as I was heading home, and Rich, true to his word, walked me thru it, got me set up and I was totally confident that I would make it to the hotel I was staying at on Sat night. It was in an obscure, out of the way place, but with the information and instructions from Rich, I made it safely and confidently. Thank God he showed me what to do because this hotel was in the middle of nowhere but I was confident that the instructions to get there would be correct. I can't say enough about how patient, informative and compassionate he was to me and he gave me the tools to use so I could do it myself easily. My stress level went from a thousand to zip because of his help. It was so nice\reassuring to know that I had a haven to go to if I was in trouble. I can't thank Rich enough!!!!! He is an absolute, invaluable asset to Myrtle Beach KIA and to the KIA organization. Thanks Lynn McIlroy More

Matt was rude. He was not pleasant to talk to or try to work with with our car repair. This was warranty work possible. Took 3 months for them to start the process. They called for information and we gave work with with our car repair. This was warranty work possible. Took 3 months for them to start the process. They called for information and we gave it. Once they found out the warranty would cover the repair they never let us know. We finally got a call after 4 months letting us know the car would be ready for pickup on Saturday. Sat there so look battery went bad and was charged $220.00 do a battery. Worst customer service depart “Matt” that I have ever dealt with. All I can say is stay away from Matt. More

Last week, my husband called Kia maintenance to bring the car in for an oil change, they said they couldn’t do it until Some time in January. This was Nov 29th. Today, our check engine light came on and we car in for an oil change, they said they couldn’t do it until Some time in January. This was Nov 29th. Today, our check engine light came on and we called Kia, they can’t see us until Dec 30th! They said if we dropped the car off, they may be able to look at it sooner but Plan on leaving the car there for quite a while. We are going away for Christmas, they said just keep driving the car, it should be fine. I love my Kia but I will NEVER ever buy another car from Myrtle Beach Kia, will not take a chance on any other Kia dealer either! More

If you have car problems at the beach and are from out of town go to myrtle beach Kia ask for Jeremy Smith in service department. He got my car in and out in one day so we could enjoy our vacation.Thanks aga town go to myrtle beach Kia ask for Jeremy Smith in service department. He got my car in and out in one day so we could enjoy our vacation.Thanks again Jeremy. WVG Mooresville NC More

My name is James and my car went in because after getting a oil change from the dealership the motor started having issues so I had the car towed 2 weeks ago after no response from anyone I called 3 days lat a oil change from the dealership the motor started having issues so I had the car towed 2 weeks ago after no response from anyone I called 3 days later now I'm being told they can't look at the car for another month I have 2 small children one has doctor appointments frequently the car is under warranty but I can't get a rental until it's looked at my wife when she called was told oh well I will never buy a car from this dealership ever again I'm still currently waiting on my car to be looked at .... Kia ended up doing the right thing here and traded out my vehicle they did everything in their power to make this right, I would definitely recommend... Thank you Kia More

Eddie Gilbert and Myrtle Beach Kia are the tops. The service department is excellent. I do recommend Eddie Gilbert as your salesman should you want to buy a Kia. service department is excellent. I do recommend Eddie Gilbert as your salesman should you want to buy a Kia. More

I had a great experience at Myrtle Beach Kia! A million thanks to Edward, Chris in Finance and everyone who made the deal quick and easy! thanks to Edward, Chris in Finance and everyone who made the deal quick and easy! More

Myrtle Beach Kia has been great! The salespersons and service department are awesome. My grandson takes his Nissan there because they do great work! Teresa Confare service department are awesome. My grandson takes his Nissan there because they do great work! Teresa Confare More

Had a great experience when getting both vehicles from KIA Myrtle Beach, Melanie is the best, highly recommend purchasing your next ride from there, thx Mel!!! KIA Myrtle Beach, Melanie is the best, highly recommend purchasing your next ride from there, thx Mel!!! More

Just came in to Myrtle beach Kia.I had some electrical Just came in to Myrtle beach Kia. I had some electrical issues. The service department was great. I also ran into My salesperson Joe Claudio. He wa Just came in to Myrtle beach Kia. I had some electrical issues. The service department was great. I also ran into My salesperson Joe Claudio. He was very concerned and offered a vehicle for me until mine is fixed. Love this dealership. Jay Remenick More