Myrtle Beach KIA - Service Center

I needed to get my Telluride in for a 30K checkup and recall check. Will called me back right away and he was able to fit me in based on my schedule. He did a great job of explaining the work that was do recall check. Will called me back right away and he was able to fit me in based on my schedule. He did a great job of explaining the work that was done. Really appreciate the prompt and professional service. Thanks, Tim More

Worked with Bill Tollinger in the service department - he was awesome, got my car done quickly and treated me great. Hate going in for service - but he made it as painless as possible. was awesome, got my car done quickly and treated me great. Hate going in for service - but he made it as painless as possible. More

I want to thank Will in the Service Department. He really came through for me today—and it’s not the first time. He knows how to deliver top-notch maintenance, always exceeding my expectations in b He really came through for me today—and it’s not the first time. He knows how to deliver top-notch maintenance, always exceeding my expectations in both time and expense. This afternoon he stopped in the middle of his busy schedule to help me analyze an engine warning light problem. Within minutes the problem was solved, and all it cost me was $30 for a new gas cap! (I’ve been stressing about that warning light for weeks.) Will’s 5-star customer service reminds me why I chose Myrtle Beach Kia in the first place. There is no substitute for excellent employees—they make all the difference in the world! More

Will in the service department was very helpful and professional. Got me in and out for a software update ASAP. Appreciate the free car wash as well. Thank you! professional. Got me in and out for a software update ASAP. Appreciate the free car wash as well. Thank you! More

I wanted to leave a few comments about the service and employees .Our Kia Sorrento needed the software update . So I pull into the service area and was greeted by 2-3 people . I was told that it would ta employees .Our Kia Sorrento needed the software update . So I pull into the service area and was greeted by 2-3 people . I was told that it would take about an hour or less . So I went through the Parking lot and viewed a few cars . I came in and sure enough my sales person was there ( it’s been almost 4 years ) He stated I know you ! Joe Claudio and I talked about family and my thoughts on a new car . While I was there I was introduced to fellow sales guys .. had a great time . As I was walking to ask questions about my car .. William Thibodeau said can I help you with anything… then that’s when I realized that I came 3 1/2 years ago and bought a car . William is extremely knowledgeable about the Kia line as well as many car companies. —- I leave and go to write a note of thanks and I get a call from Joes sales guy (Keith) . Keith said if I needed anything to call and he would tell Joe my thoughts…. This was a GREAT EXPERIENCE and felt that I don’t see this anymore. This is a great dealership and feel very comfortable there . Thanks Bill More

William is a service professional. He took the time to explain what they were doing and how long it would take, actually he got the car finished up a little earlier than promised and ha He took the time to explain what they were doing and how long it would take, actually he got the car finished up a little earlier than promised and had me on my way. Best customer service I have ever gotten at a dealership. Great Job William!! More

Best service around. Keep to appt. times, courteous & helpful. All employees are willing to help in any way they can. Keep to appt. times, courteous & helpful. All employees are willing to help in any way they can. More

I arrived a bit early, Will got me in promptly, explained everything on the schedule and reviewed again when the work was finished. Thanks for the prompt and thorough service. everything on the schedule and reviewed again when the work was finished. Thanks for the prompt and thorough service. More

We were vacationing in Myrtle Beach from Connecticut. We were going home in three days and of course a warning light comes on. I called the dealership and they were booking appointments in four weeks. We were going home in three days and of course a warning light comes on. I called the dealership and they were booking appointments in four weeks. Matt asked if I could leave my SUV for the day and they would do their best to fit it in for a diagnosis. I did. I met Will a service writer and he was very patient and kind as I tried to explain the problem. Matt called that afternoon and asked to keep the vehicle overnight. The warning light was not cooperating. All diagnosis were done. No problem visualized. Matt was so thorough and caring. He is an asset to Myrtle Beach Kia. Thank you Matt. More

I go back to dealership because of Matt. He is low key, straight forward, will give options and explain what is or is not needed. I trust his option and appreciate his input. I've learned He is low key, straight forward, will give options and explain what is or is not needed. I trust his option and appreciate his input. I've learned to make my appointment with Matt so I can deal directly with him. I recommend Matt to help you deal with your maintenance issue More