Myrtle Beach Hyundai

Brought vehicle in four times for same problem. Was told it was fixed, problem is not resolved. Sat at dealership 12 days before they even “looked” at vehicle. Was told they would reimburse for ren Was told it was fixed, problem is not resolved. Sat at dealership 12 days before they even “looked” at vehicle. Was told they would reimburse for rental, they have not. Engine has locked up on us four times now, while driving on highway. Vehicle goes in “limp” mode while driving. Dealership told me they can’t replace engine, which has been recalled, until something happens. Not sure what they are waiting for but I am concerned that something fatal will happen and I am not willing to take that chance with my families lives. The vehicle is burning oil so quickly and the service manager told us to carry quarts of oil with us. That is not a solution. One manager said she would love to replace the engine on Hyundais dime but they can’t until it is absolutely necessary. I think driving on the highway at 60 mph and the vehicle just stops accelerating and the engine locks is absolutely necessary. This is unacceptable. Calling the service department is useless, they don’t answer, and when you leave a message they don’t get back to you either! Service manager said the vehicle is “old” and this is what happens. Wish I knew when we purchased that Hyundais don’t last. It’s not even eight years old. These engines have a recall for this same exact problem, they need to fix this! More

Service department is horrible. Can't get them on the phone and if you leave a message as they ask don't expect to get a call back. If you call the service manager all you get is pl Can't get them on the phone and if you leave a message as they ask don't expect to get a call back. If you call the service manager all you get is platitudes and excuses. This is the worst service department I have ever dealt with. Likely the last Hyundai for me. More

Lazy, Disorganized, and damaging. I took my 2022 Elantra in for a factory recall, and some DTC errors that had shown up on the app that needed.checking. Waited a month for an appoin I took my 2022 Elantra in for a factory recall, and some DTC errors that had shown up on the app that needed.checking. Waited a month for an appointment, My wife took off work to make this appointment. We came early, They took the car into the overcrowded bay, We waited about 45 minutes, then was approached by an employee informing me that they did not have the parts in stock, they would have to reschedule the appointment. After returning home, I was waxing the car, and discovered they had dinged my driver side passenger door. I informed the dealership what had happened, and now they want to play phone tag. The sales department has a wonderful staff, but service is non-existant More

Purchased a 2018 Hyundai Sonata problems with the paint job two times took some time to get it fixed but they did get it fixed to my satisfaction now all the warning lights for the brake system has came on job two times took some time to get it fixed but they did get it fixed to my satisfaction now all the warning lights for the brake system has came on like five different lights did not feel comfortable driving it dropped it off on Tuesday 19 April they said they would try to squeeze it in it is now 26 April I have not called them but I have not heard nothing about my car when I bought the car I put the extended warranty on it through their dealership and was told what a great deal it would be I would pay a little more because they are a small dealership and I did pay more but eight days and still have not heard anything More

First vehicle was a 05 Hyundai XG350. Seven hyundais later the worst issue is a loud CV joint(warranty) and an errant windshield spray nozzle! After failing repeatedly to deal with Hyund Seven hyundais later the worst issue is a loud CV joint(warranty) and an errant windshield spray nozzle! After failing repeatedly to deal with Hyundai in Wilmington, Nc we went to Myrtle and never left. Now in 2022, no longer needing my truck to tow a RV, I bought a Palisade. Couldn't be more pleased! One thing though is false advertising! The projected MPG on the stickers is consistently wrong, you see, over the years I have found Hyundai claims impressive fuel economy. On every Hyundai we have had since 2005 the actual fuel economy impressively EXCEEDS STICKER VALUES. My New Palisade is averaging 25-27 in town. Just recorded 30.4 on a ride yesterday average speed 35-50 mph. One last note. Matthew Durn is an exceptional sales person. His demeanor reflects Myrtle Beach Hyundai! Wife loves her Sonatas but the Palisade head and shoulders for comfort and roomiess. Steve Smith, Bolivia, NC More

Once again Brooke has made my day. They were obviously shorthanded, very backed up, and very busy. Brooke kept a smile on his face, and gave sincere apologies and regrets for my wait. It's amazing how few shorthanded, very backed up, and very busy. Brooke kept a smile on his face, and gave sincere apologies and regrets for my wait. It's amazing how few people in customer service understand how far that simple explanation will go with a customer. Manager needs to buy him lunch, he is largely the reason I will return. Thanks Brooke. See you for my next service. More

Took my car in for service, By far the worst customer service department I have ever walked in to - rude, loud and they treat you as if they could care less whether you stayed or took your car elsewhere service department I have ever walked in to - rude, loud and they treat you as if they could care less whether you stayed or took your car elsewhere - I’m taking my Hyundai 55 miles from it of town to the next closest dealer - I’d drive 2-3 hours out of town to service my Hyundai than deal with the unprofessional service staff they have there - all of my ranting is after being treated like this for the SECOND TIME - never again. There is a reason why they’re rated 2 1/2 stars rated #11 out of the 12 Hyundai dealerships in SC - beware before taking your car there for service - read the reviews , 500 bad reviews can’t all be lying. More

This dealership is out to get money from you and that's it stay away! They don't care about you they only care about the money that is it. it stay away! They don't care about you they only care about the money that is it. More

Trying to contact the service dept. is almost impossible. I got electronically moved from one place to another several times, then waited so long I finally hung up! I got electronically moved from one place to another several times, then waited so long I finally hung up! More