Myrtle Beach Chrysler Jeep

friendly people very friendly was able to answer any questions i had did the repair well car was ready as promised and very prompt attention thanks guys will be back very friendly was able to answer any questions i had did the repair well car was ready as promised and very prompt attention thanks guys will be back More

Experienced staff and very helpful Mike at Myrtle Beach Chrysler was so great to work with. He is really experienced and not pushy at all. I would recommended them again to anyone. Mike at Myrtle Beach Chrysler was so great to work with. He is really experienced and not pushy at all. I would recommended them again to anyone. Thanks again for all your help Mike and I love my new 2015 Grand Jeep Cherokee. More

satisfied When we came in the lot and saw the car that we were thinking of from our online shopping, we noticed a lot of chips and scratches. Our salesman, Mik When we came in the lot and saw the car that we were thinking of from our online shopping, we noticed a lot of chips and scratches. Our salesman, Mike Nance, told us that those could be fixed and we would be happy. We dropped our car off on a Monday and were told we would be called when it was complete. After a lot of confusion and no call, we went to the dealership. The car was not done to my husband's satisfaction as far as the paint job, and the alignment and 2nd key we were promised were not done. After telling "Sam" at the used car desk, he told us to bring it back the following Monday and he would get it all done. We picked up the car today, Wednesday, and are very pleased! They do need to work on communication with the customer. They did give me a loaner so how long they kept the car was not an issue, but I do like to be kept informed on the progress. I would also like to mention that people should stick to their guns are their trade-in because they wouldn't budge on mine and the car I turned in was on the lot 2 days later for TWICE what they gave me! More

Best Car Purchasing Experience Ever Mike Masiero and Lou Davis made our purchase of a 2015 Grand Cherokee a pleasure. They were both very professional and had everything ready for us as Mike Masiero and Lou Davis made our purchase of a 2015 Grand Cherokee a pleasure. They were both very professional and had everything ready for us as we drove up from Charleston to complete the transaction on a Wednesday evening after work. Can't say enough good things about how they made this a great customer service experience! More

First Rate Customer Service - Ask for Mike Masiero I have purchased all kinds of cars. I have experienced top rate customer service when I purchased my Infiniti and BMW. At Myrtle Beach Jeep, my experi I have purchased all kinds of cars. I have experienced top rate customer service when I purchased my Infiniti and BMW. At Myrtle Beach Jeep, my experience was nothing short of what I experienced when buying my Infiniti and BMW. From the time I started working with my sales associate (Mike Masiero), to the time I left, he was helpful and polite. Mike was so incredibly nice and the furthest thing from pushy. He attended to everyone of my requests and never rushed me. Management and Mike did everything they could to give me the best deal, at the best price. I would highly recommend buying your next Jeep from Mike Masiero at Myrtle Beach Jeep. What a great overall experience! Thank you! More

First class customer service I would recommend this dealership highly! Our sales representative Eric Seitz is a pleasure to do business with as he knows his products and ( he owns I would recommend this dealership highly! Our sales representative Eric Seitz is a pleasure to do business with as he knows his products and ( he owns a Jeep too ) truly takes care of his customer. However, the customer service did not stop at the sale as Eric and Rob Beard, General Manager, worked almost a whole day to address a problem we had and they not only met our expectations but they exceeded them!! I told Eric and Rob we will be back when it is time to buy another vehicle as we are hooked on Jeep products and Myrtle Beach Chrysler Jeep. Thank you Eric, Michelle and Rob for making it a pleasure to do business with you! More

Wonderful experience This was my first car buying experience and it could not have gone better! People were great, closing process was smooth, and follow up has been good This was my first car buying experience and it could not have gone better! People were great, closing process was smooth, and follow up has been good as well. I would recommend this group to anyone in the market for a new or used auto. Devontre Pearson was personable and easy to work with. He really made the experience! I look forward to continuing my relationship with Myrtle Beach Chrysler for many years. More

Great care The service dept. was very knowledgeable and prompt to help me with my problem . I did not have to wait long to be taken care of. The service dept. was very knowledgeable and prompt to help me with my problem . I did not have to wait long to be taken care of. More

We were sold an unsafe car We bought a used Jeep Commander at the end of December. Gabi Marshall and her team were very friendly while trying to make the sale and then just see We bought a used Jeep Commander at the end of December. Gabi Marshall and her team were very friendly while trying to make the sale and then just seemed to forget all of their customer service skills once the sale was made. The 4WD light came on as soon as we drove off the lot. I understand that we bought the car AS IS but when we asked about a dealer warranty, Gabi brought the sales manager Sam over to tell us that they will stand behind their cars. He then told us a story about someone buying a jeep and the engine immediately failed and they stood behind their car and fixed it. I now know that they probably only "stand behind their cars" when the third-party warranty will pay for it. We bought the third-party warranty and, of course, it doesn't cover the major problem that was causing the light to come on. We're now spending over $1000 to have the differential replaced at another dealer after they told us that "your wheel could fall off". So do not believe this dealership when they tell you they will stand behind their cars. Add that to the terrible communication not only between us and Gabi, but between Gabi and the service department, Gabi and her sales manager, Gabi and the finance department....the list goes on. We had to continuously follow up on the repairs that we negotiated at the sale: this included scheduling an appointment and then being told that the part wasn't in when my husband was halfway to Myrtle Beach (we live an hour and a half away), not getting a call that our car was ready before 5PM--when the sales department left, and Gabi not informing her Sales Manager about the 4WD issue. This sales team will flat out lie to make a sale. DO NOT BUY FROM GABI AND MYRTLE BEACH JEEP. More

Great Experience! I loved my experience at Myrtle Beach Chrystler Jeep. Eric Seitz helped me find my dream car and made it possible for me to obtain it. I went in not I loved my experience at Myrtle Beach Chrystler Jeep. Eric Seitz helped me find my dream car and made it possible for me to obtain it. I went in not really knowing if I was ready to purchase a "new to me" car but I left feeling confident and in style in my 2014 Ford Edge. I love it! It is all ever wanted and more. He was very knowledgeable about the vehicles and he never made me feel pressured in anyway to buy one. I will definitely be back when I'm ready to trade in for another car and send business their way. Thank you! More