Myrtle Beach Chevrolet Cadillac - Service Center

Perfect, friendly, professional I would like to express my thanks and gratitude to Matthew Taylor and the Myrtle Beach Chevrolet/Cadillac Service team . We are Canadians visiting My I would like to express my thanks and gratitude to Matthew Taylor and the Myrtle Beach Chevrolet/Cadillac Service team . We are Canadians visiting Myrtle Beach, but since we are not familiar with the area, depend on GPS for all our moves. Three days after our arrival we lost power in our car GPS receptacle. Found Myrtle Beach Cadillac on internet and managed to get there. Without an appointment, Matthew was very friendly, understanding and professional. He accepted us and after a short wait we had power for our GPS again. Thanks to Matthew and the Myrtle Beach Chevrolet Service team, we are able to move around without getting lost and enjoy the beautiful Myrtle Beach. Jerry and Suzanne Dvorak, Ontario More

Horrible Product- Horrible Customer Service First my 9 month old truck starts to legit fall apart now they can't get the products here to fix it. Im not sure if you could hire more incompetent s First my 9 month old truck starts to legit fall apart now they can't get the products here to fix it. Im not sure if you could hire more incompetent stupid people in your life time. Pay a little more and hire people who know their xxx from their elbow! Waiting to get a rental car for over an hour because the stupid girl doesn't think to tell me it's best to be dropped off at enterprise, instead of waiting for enterprise to get me from Chevy just to bring me back to Enterprise. Honestly I wouldn't recommend these people to my enemy. Sure they were great when they sold you that truck but after that they suck!! More

Service ripoff On 5 July 2016 I had to bring my vehicle in for service the air conditioning system was not working. I called ahead to make an appointment and was sc On 5 July 2016 I had to bring my vehicle in for service the air conditioning system was not working. I called ahead to make an appointment and was scheduled for 1:30 pm. I arrived early and spoke with a young woman in the service department and explained my problem. It was at this point I was informed that if the recommended service was not performed there would be a $100.00 diagnostic fee. This was never mentioned in the call to the dealership thinking that the fix was a simple recharge of the system I reluctantly agreed and informed the young lady that this was never mentioned when I called to schedule the appointment. Approximately 90 minures later the same young lady gleefully told me that my warranty had expired and the cost to fix my vehicle was just over $800.00 for a new condenser. I onformed her that there was a three year extended warranty purchased on the vehicle a fact she should have known once she entered my VIN number, since the vehicle was pur hased from a Chevy dealer. After informing the young lady of this she left to confirm the warranty. Amazingly enough she returned to tell me what I already knew my service would be covered minus my deductible. I should have left the dealership when I was told about the diaganost fee they failed to disclose over the phone. The second sign of a problem was when i noticed there customer commitment sign was on the floor behind a tradh can in the waiting room. When I was finally given the bill I paid the deductible but noticed something odd, the total amount due was no where close to the orivinal cost presented to me. In fact it was substantially less.as a matter of fact my total itemized bill had in not had warranty protection is calculated at $660.71 about $140.00 less that the original $800.00. It's a shame that any business would use tactics like the ones at Myrtle Beach Chevrolet Cadillac. The failure to disclose mandatory fees prior to a customer arrival is shoddy business practices at the very least. The failure of the service department personal to ask or research if additional warranty protection was purchased reflects poor training. Espically in light of the fact that the extended warranty is such a hard sell at the time of purchase. As a regular visitor to Myrtle Beach I felt I was being taken advantage of. I would not use or recommend this business to anyone. I am not sure od the service representative I worked with as she did not wear a name tag she was young thin with dark long hair. I apologize if it was not Breana she is the only person listed in service and I am unable to submit my review without identifying someone. More

Oil Change/Under-inflated Tires On Thurs., Apr. 28, I brought my 2014 Chevy Traverse to Myrtle Beach Chev. for an oil change. Today, Sat., I noticed that my tires appeared under-infl On Thurs., Apr. 28, I brought my 2014 Chevy Traverse to Myrtle Beach Chev. for an oil change. Today, Sat., I noticed that my tires appeared under-inflated. Upon checking, my tires are 32 psi, not the 35 psi recommended for those tires. Now I will have to find a place to properly inflate my tires. I am not happy with this experience. Steve Nisbet Murrells Inlet, SC More

Good Service Pulled unanounced in at 2 pm with a battery problem. left an hour and a half later with new battery. don't get much baetter than that. Pulled unanounced in at 2 pm with a battery problem. left an hour and a half later with new battery. don't get much baetter than that. More

They had repaired my hummer and forgot to reconnect hoses I went to a different GM And they repaired them and I was charged. I called and was told by another employee to bring my receipt to Ray for a refund I went to a different GM And they repaired them and I was charged. I called and was told by another employee to bring my receipt to Ray for a refund because it was their negligence. When I got there, Ray was passing the buck; trying to blame the dealer. I was never refunded. I got the run around from Ray. I was very dissatisfied with the customer service. More