Myrtle Beach Chevrolet Cadillac - Service Center

Very Unprofessional and Very Unhelpful . A rip off business. I brought my car leaking and got it out leaking. The warrant does not work. Pitiful . A rip off business. I brought my car leaking and got it out leaking. The warrant does not work. Pitiful More

Great dealership with even better staff. Very impressed with my past experiences. I highly recommend this dealership for your service needs if in the Myrtle area. with even better staff. Very impressed with my past experiences. I highly recommend this dealership for your service needs if in the Myrtle area. More

Great Customer Service\sales These guys\gals were great. I had a recall on my vehicle and they gave me a loaner for the inconvenience and also called me a couple of times to keep These guys\gals were great. I had a recall on my vehicle and they gave me a loaner for the inconvenience and also called me a couple of times to keep me posted on what's going on. They made this very easy for me. I've been in sales for more than 15 years and I can appreciate the sales department calling me also to try to get me to upgrade my vehicle. I will bring my vehicle there for everything even oil changes. Great team work! More

Terrible customer service, unorganized, unprofessional Warranty service. Technicians unable to determine any problem low mileage vehicle with transmission and AC problems however they state nothing is wron Warranty service. Technicians unable to determine any problem low mileage vehicle with transmission and AC problems however they state nothing is wrong. I was advised on a prior service that we had one free oil change left on our warranty service but was assured it would not be an issue if it was a couple months past due to keeping low miles on the vehicle. The service tech states she spoke with the service manager-Jesse ( whom I've never met or seen) and he said if I had purchased the vehicle from him originally they would have done it but since I'm a transplant and the car was purchased elsewhere it would not be covered. Just to be clear: there is a sign flashing on the tv stating that they promise to address all your concerns. I was advised the by the service technician to tell Jesse he just made up my mind where I'm not buying my next vehicle. Very disappointed in service managers lack of customer service, and how he didn't even have the professionalism to come speak to me. All third party. Also it took over 40 minutes to get my car back because they had lost the paperwork and keys and the. Found it however never entered any notes. The simple things to keep loyal Chevrolet owners happy are not happening here. UPDATE: The Manager Jesse contacted me directly and apologized for my concern and made good on the dealers word. Thank you So I have changed my one star review to 4, obviously not 5 for reasons that are aforementioned More

Lousy service. Had an appointment for 8:30 am today 6/2/2017. Gave them the keys and asked how long- said 45 min.. Waited over 2 hrs. for oil change and tire rotatio Had an appointment for 8:30 am today 6/2/2017. Gave them the keys and asked how long- said 45 min.. Waited over 2 hrs. for oil change and tire rotation. Same thing happened to my wife 8 mos. ago with this brand new Chevy Trax we Leased from them. They say they wash them and clean them up as part of the service but never have time to do it or hold you up so long your aggravated and tell them you can wash it yourself. Talked with the owner who basically told me to take it up with service and walked away from me. He seemed too busy doing an advertising shoot outside. More

Service Dept Made 2 attempts to schedule oil change never received a return phone call from Brianna. After attempting to speak with the service manager received an Made 2 attempts to schedule oil change never received a return phone call from Brianna. After attempting to speak with the service manager received another voicemail. Not sure if this dealership voice messaging is operated in India. Glad I was only trying to get an oil change and not an engine or transmission rebuild. More

If you need body work, don't depend on them I purchased my vehicle here and it was a great experience. I have had my car serviced here and once again, it was a great experience. I scheduled an? I purchased my vehicle here and it was a great experience. I have had my car serviced here and once again, it was a great experience. I scheduled an? appointment for body work. It was supposed to be a simple fix, but would need to leave for a little while for the "glue" to dry. I dropped it off according to my appointment time, waited 5.5 hrs to call and they had NOT begun the work! When I dropped it off, I informed them that I needed it back in a quick manner as I was going out of town. I was not informed at any time about "another car in front of mine" until I called 5.5 hrs later. Needless to say, I did NOT get my car fixed and got a lot of "I am sorry"!!...that doesn't fix my car or my situation! Never take your car in for body work!!!!!! More

Customer Service They took us at the appointed time, serviced the car in a timely manner and staff was very accommodating. Thank you. And, yes we would recommend this They took us at the appointed time, serviced the car in a timely manner and staff was very accommodating. Thank you. And, yes we would recommend this dealership. More

Perfect, friendly, professional I would like to express my thanks and gratitude to Matthew Taylor and the Myrtle Beach Chevrolet/Cadillac Service team . We are Canadians visiting My I would like to express my thanks and gratitude to Matthew Taylor and the Myrtle Beach Chevrolet/Cadillac Service team . We are Canadians visiting Myrtle Beach, but since we are not familiar with the area, depend on GPS for all our moves. Three days after our arrival we lost power in our car GPS receptacle. Found Myrtle Beach Cadillac on internet and managed to get there. Without an appointment, Matthew was very friendly, understanding and professional. He accepted us and after a short wait we had power for our GPS again. Thanks to Matthew and the Myrtle Beach Chevrolet Service team, we are able to move around without getting lost and enjoy the beautiful Myrtle Beach. Jerry and Suzanne Dvorak, Ontario More