Myrtle Beach Chevrolet Cadillac

Great Experince with car purchase My mother recently purchased a car that I test drove for myself but felt it would better suite her needs. I dealt with Darrell Gibson and he made me My mother recently purchased a car that I test drove for myself but felt it would better suite her needs. I dealt with Darrell Gibson and he made me and my mother feel very welcome. He worked hard to make us feel comfortable and made sure we were satisfied with the car I will recommend this dealer and salesman to my friends and anyone that is looking to buy a vehicle in and around the Myrtle Beach area. Thank you. More

Horrible Product- Horrible Customer Service First my 9 month old truck starts to legit fall apart now they can't get the products here to fix it. Im not sure if you could hire more incompetent s First my 9 month old truck starts to legit fall apart now they can't get the products here to fix it. Im not sure if you could hire more incompetent stupid people in your life time. Pay a little more and hire people who know their xxx from their elbow! Waiting to get a rental car for over an hour because the stupid girl doesn't think to tell me it's best to be dropped off at enterprise, instead of waiting for enterprise to get me from Chevy just to bring me back to Enterprise. Honestly I wouldn't recommend these people to my enemy. Sure they were great when they sold you that truck but after that they suck!! More

reat service I have had great service at this dealership when I ahve taken my old car for repair or maintenance. Now, I have a new Malibu. This same dealership gav I have had great service at this dealership when I ahve taken my old car for repair or maintenance. Now, I have a new Malibu. This same dealership gave me ex ellent service when I purchased the new vehicle. More

Highly Responsive and Professional It was a real pleasure finding and buying a certified pre-owned Impala from Myrtle Beach Chevrolet. Their on-line presence is thorough, well organize It was a real pleasure finding and buying a certified pre-owned Impala from Myrtle Beach Chevrolet. Their on-line presence is thorough, well organized and well displayed. It was simple to place the car on hold and apply for financing. Bonnie, from customer service, was on the phone with me very quickly to clarify a few points. Shortly thereafter, Darrel Gibson began working out all the details. I could tell over the phone what I saw in person the next day: Darrell is a solid gold professional -- highly knowledgable and motivated, yet humble and responsive to all my concerns. This was unquestionably the best car buying experience of my life. More

Best car buying experience yet! Darrell Gibson was the salesmen we dealt with in purchasing our 2016 Chevy Traverse. This was the first pleasurable and easy car but g experience we h Darrell Gibson was the salesmen we dealt with in purchasing our 2016 Chevy Traverse. This was the first pleasurable and easy car but g experience we have ever had. We will come back to Darrell next time we want to buy a car!! Tony in finance was great too! Thank you!!! More

5 Star Service I was extremely happy with the professional service I received from Darrell the sales associate and Tony in Financing. They went the extra mile to mak I was extremely happy with the professional service I received from Darrell the sales associate and Tony in Financing. They went the extra mile to make my buying experience for my new vehicle the best one I have ever had. Because of Darrell and Tony I will be a Myrtle Beach Chevolet Cadillac customer for life. More

"UpGrade" I was in the market for an upgrade on my Chevrolet SUV for a while. I already had in mind that I would stick with the same location of where I would I was in the market for an upgrade on my Chevrolet SUV for a while. I already had in mind that I would stick with the same location of where I would normally purchase from. However, there are times as individuals we have to change our perspective when we want better. So, not only did I change & "upgrade" my perspective but I "upgraded" on the type of customer service I wanted and I also "upgraded" on the professionalism. I want to say thank you Darrell Gibson from beginning to end. You made me feel valued as a first time customer of Myrtle Beach Chevrolet Cadillac. I look forward to continuing to working with you in the future. More

very satisfied met our requirements in a vey professional manner from our salesperson Brad Thurman to all the other staff that helped in finalizing the purchase of o met our requirements in a vey professional manner from our salesperson Brad Thurman to all the other staff that helped in finalizing the purchase of our new vehicle. More

First car! I went in to buy my first ever car and Darrell helped me get the best deal possible on a Cadillac that I wanted! Very good service I highly recommend I went in to buy my first ever car and Darrell helped me get the best deal possible on a Cadillac that I wanted! Very good service I highly recommend that anyone looking for a car come here before anywhere else. For a first time car buyer I'm very pleased with my purchase and will definitely come back for my 2nd car. More

Service ripoff On 5 July 2016 I had to bring my vehicle in for service the air conditioning system was not working. I called ahead to make an appointment and was sc On 5 July 2016 I had to bring my vehicle in for service the air conditioning system was not working. I called ahead to make an appointment and was scheduled for 1:30 pm. I arrived early and spoke with a young woman in the service department and explained my problem. It was at this point I was informed that if the recommended service was not performed there would be a $100.00 diagnostic fee. This was never mentioned in the call to the dealership thinking that the fix was a simple recharge of the system I reluctantly agreed and informed the young lady that this was never mentioned when I called to schedule the appointment. Approximately 90 minures later the same young lady gleefully told me that my warranty had expired and the cost to fix my vehicle was just over $800.00 for a new condenser. I onformed her that there was a three year extended warranty purchased on the vehicle a fact she should have known once she entered my VIN number, since the vehicle was pur hased from a Chevy dealer. After informing the young lady of this she left to confirm the warranty. Amazingly enough she returned to tell me what I already knew my service would be covered minus my deductible. I should have left the dealership when I was told about the diaganost fee they failed to disclose over the phone. The second sign of a problem was when i noticed there customer commitment sign was on the floor behind a tradh can in the waiting room. When I was finally given the bill I paid the deductible but noticed something odd, the total amount due was no where close to the orivinal cost presented to me. In fact it was substantially less.as a matter of fact my total itemized bill had in not had warranty protection is calculated at $660.71 about $140.00 less that the original $800.00. It's a shame that any business would use tactics like the ones at Myrtle Beach Chevrolet Cadillac. The failure to disclose mandatory fees prior to a customer arrival is shoddy business practices at the very least. The failure of the service department personal to ask or research if additional warranty protection was purchased reflects poor training. Espically in light of the fact that the extended warranty is such a hard sell at the time of purchase. As a regular visitor to Myrtle Beach I felt I was being taken advantage of. I would not use or recommend this business to anyone. I am not sure od the service representative I worked with as she did not wear a name tag she was young thin with dark long hair. I apologize if it was not Breana she is the only person listed in service and I am unable to submit my review without identifying someone. More