Music City Honda

Used Car RIPOFF salesmanship is alive and well Price in internet... $26867 plus tax tags and title.... web site promises $1000 extra for you trade in. Marty Pollack salesman was GREAT! I told him I Price in internet... $26867 plus tax tags and title.... web site promises $1000 extra for you trade in. Marty Pollack salesman was GREAT! I told him I wanted the car as I had been looking for one... an Acura RDX. The first offer from Josh the sames manager after looking at my car... I knew worth $1500... was $28995 PLUS $1155 for reconditioning and $1500 for my trade in. I then stated that the web says $1000 more... Josh does that... then I state well that is not the price you advertised and Josh changed the price to $26867, then I went personally to Josh to ask about the $1155 and he said I should be happy as that shows they reconditioned the car. I told him that his advertised price should have that included to which he seemed shocked as if this was a stupid business practice. He told me most customers like that he has this "added" amount to the advertised price as it shows it had repairs! I informed him that I was going to buy a car from Music City three months before but that the advertised price was $1800 more than Crest Honda so I drove the 15 miles there to save $1800. Oddly, the sales man at Crest said, and Music City is known for not selling you the car for the price on the internet! Guess I should have gone back to them again as this is crazy. Josh told me it was a great deal and I said I am buying the car as it is the one I want but I can get one form Carvanna for $200 less or CarMax for $1000 less but I do not want one shipped that I mat reject... I value seeing and driving the car before I buy it. I told him I would buy it but that his $1155 deceptive price changing would cost the dealership $50000. Understand that they will change the price and just go somewhere else.BTW... went there due to the service department... loved them. More

4:30 pm Bubba Perry outstanding service friendly customer service, explained what needed to be done and walked me through the process. Highly recommend this Bubba Perry outstanding service friendly customer service, explained what needed to be done and walked me through the process. Highly recommend this dealership to all friends More

New car purchase We were very satisfied and will purchase and recommend this dealership. The sales person was very helpful and knowledgeable. We were very satisfied We were very satisfied and will purchase and recommend this dealership. The sales person was very helpful and knowledgeable. We were very satisfied with the price. More

Bad Customer Service My husband and I were having an issue with opening the glove compartment in our 2012 Honda Pilot after we took it in for a recent recall. Prior to My husband and I were having an issue with opening the glove compartment in our 2012 Honda Pilot after we took it in for a recent recall. Prior to taking it in, he and I worked with trying to get it opened for roughly an hour before deciding to take it back to Music City Honda to see if they could help us with it. On a sidenote: We're not dumb people. Both my husband and I have gone to and graduated from college with degrees and we know that it doesn't take rocket science to open a glove compartment! You insert your key into the lock of the glove compartment door, turn the key and then pull the latch to open the door. So after driving for about 30 minutes from Mount Juliet over to the dealership and waiting for about another 15 to 20 minutes, the little condescending receptionist comes back to tell me the only thing that was wrong was the glove compartment was locked. Really? So I proceeded to tell her that prior to bringing our vehicle in for the recall, we were able to access our glove compartment without any problems. Still, she made it seem as though we were the dumb ones even though we knew that we weren't having any issues accessing our glove compartment prior to the recall. I guess the best advice I could give anybody who decides to take their vehicle in to Music City Honda for something simple like this is to be prepared to be ridiculed and condescended. More

Best of the Best This dealership was a great place to buy a car and discuss prices. Each staff member was great from the top down. The billing final billing session This dealership was a great place to buy a car and discuss prices. Each staff member was great from the top down. The billing final billing session was ever so great.., there was no pressure to buy extra warranty or car products. As they say I was in and out really fast More

Very pleased Excellent customer service from start to finish! Clint in service was extremely helpful and explained everything in detail. I will definitely come bac Excellent customer service from start to finish! Clint in service was extremely helpful and explained everything in detail. I will definitely come back and would highly recommend this dealer. More

Highly recommend We were so thankful to have purchased our new vehicle though Music City Honda and Sara Dunn. I normally dread car buying but Sara related to us on a p We were so thankful to have purchased our new vehicle though Music City Honda and Sara Dunn. I normally dread car buying but Sara related to us on a personable human level. She interacted with our children and made us all comfortable rather than stressed and pressured. A day that could have been extremely stressful wasn't and ended with a car we love. Highly recommend this dealership and it’s laid back atmosphere and especially working with Sara Dunn. More

Associate that assisted me was Megan. Megan was professional, kind & helpful. Thanks to all the wonderful people who worked on my car also behind the scenes. Appreciate your services!!! Megan was professional, kind & helpful. Thanks to all the wonderful people who worked on my car also behind the scenes. Appreciate your services!!! (Ridiculous you HAVE to use 25 words. ) More

We love Music City Honda and Ms. Sara Dunn! My husband and I had such a great experience with Sara Dunn at Music City Honda. She worked with us for a month to find exactly what worked to meet th My husband and I had such a great experience with Sara Dunn at Music City Honda. She worked with us for a month to find exactly what worked to meet the needs of our family! Definitely go see her if you’re in the market for a new or used Honda! Thanks, Sara! More

Routine maintenance Very organized. Made a 10:00 appointment. Did not have to wait. Left the car. Morgan called home later to pick up. Did a great job. Honest. Goo Very organized. Made a 10:00 appointment. Did not have to wait. Left the car. Morgan called home later to pick up. Did a great job. Honest. Good customer service. More