Music City Honda

We began our car search a few months back. Upon entering Trickett Honda for our first time, we were happily greeted by Mr. Steed. Mr. Steed immediately showed us the cars on the lot that we were interested Trickett Honda for our first time, we were happily greeted by Mr. Steed. Mr. Steed immediately showed us the cars on the lot that we were interested in and allowed us to test drive one. After discussing the options we had seen, we told Mr. Steed that we were still going to look around at what the other dealerships around had to offer. He thanked us for our time and politely took some of our information. After deciding that a Honda was our best option, we decided to give Mr. Steed a call. He met with us the next day, and once again gave us an extremely thorough description of the cars on the lot that met our criteria. Moreover, he provided many options he could carry out if they didn't have a car that met all of our desires. After test driving yet another car, we sat down to begin negotiations. Throughout the negotiations, Mr. Steed was extremely friendly and worked to ensure a deal could be made. After making multiple trips to his manager's office, we were offered an excellent deal by Mr. Steed and Trickett Honda. The customer service provided by Mr. Steed and Trickett Honda doesn't stop after the purchase. After we were called a few days later to sign some papers, Mr. Steed greeted us at the door, asking if we had any concerns about the car we had purchased. Trickett Honda, and specifically Mr. Steed, were extremely helpful throughout the process, and therefore, provide some of the best customer service in Middle Tennessee. More

Just wanted to say a big Thank You to Sid Bandy for his expertise in sales, friendliness, and professionalism in our purchase of a used Honda Accord from Trickett Honda. He helped us thru the process of g expertise in sales, friendliness, and professionalism in our purchase of a used Honda Accord from Trickett Honda. He helped us thru the process of getting pre approved and thru the whole transaction of buying the car. I can say this is the best buying experience I have ever had in purchasing a vehicle. I love the Hondas and can say that the purchase of this car has made me truly happy and I know that I will now have have a dependable vehicle. I will definitely recommend Sid Bandy and Trickett Honda to my friends and family and for my future buying of Hondas. Sincerely, Jimmy and Kimberly Jones Westmoreland, TN More

I returned to Trickett because of Robbie Payne our salesman. We have bought previous cars from Robbie at Trickett and he is always friendly, thorough and willing to go the extra mile to accommodate ou salesman. We have bought previous cars from Robbie at Trickett and he is always friendly, thorough and willing to go the extra mile to accommodate our needs. My husband and I feel Robbie is trustworthy, shoots straight and doesn't pressure us. He is wonderful to work with! Thanks Robbie for another great car deal. More

I have never experienced a better way to purchase an automobile than buying at Trickett Honda! When doing the research, I found that Trickett was offering to sell the exact vehicle I wanted for less th automobile than buying at Trickett Honda! When doing the research, I found that Trickett was offering to sell the exact vehicle I wanted for less than any other dealer in the Middle Tennessee area. Unlike other dealers that I have heard about, once at the dealership, the arrangements for purchase remained consistent with what had been discussed via email. No Surprises or "extra fees"! How awesome is that! Because of the professionalism and helpfulness of the entire staff at the dealership, we have bought two new vehicles in less than three years and love them! I must add that Bryan Pirtle is a man of his word and strives to please his customers in any way that he can. I would not recommend looking anywhere else for a new Honda in Middle Tennessee! Thanks! More

My husband and I came in to look at the CRV and the Accord. We were immediately greeted by a man who introduced himself as Bill Steed. It was in the single digits outside so he took up into the showroo Accord. We were immediately greeted by a man who introduced himself as Bill Steed. It was in the single digits outside so he took up into the showroom and started with the CRV. He went into a VERY detailed demonstration and we were immediately blow away by not only the vehicle but Bill himself. We have bought a lot of cars over the years and its almost always a pain. You feel like most car salesmen dont have a clue about the cars they are selling and are flat out just trying to make a sale no matter what. We never got that feeling working with Bill. He then let us test drive the CRV and went through yet again a very detailed demonstration and had all kinds of neat things to show/tell us about the vehicle. We were pretty much sold but decided to take a look at the Accord just incase! We ended up deciding to try for financing on the Accord. Again, Bill was super attentive and detailed with the entire process. We were trading in a much older car and he worked with us to get the most possible out of it. In between waiting for answers from the finance department he talked to us about his life in general and pets (we are big animal lovers) We felt like he was so down to earth, laid back and just a straight up nice guy. We werent approved through Honda, but were approved through another company. When we met with the finance department and learned our payment would be right at $500 a mth we were less than thrilled. Bill sat and talked with us and gave us options on different used vehicles that would fit in our budget. In the end we wanted the new Accord with all the bells and whistles. Bill was able to get our payment down to $475 a mth and we took it! This was our first experience with Honda and Bill Steed. We will be lifelong customers! We love our new car! We love that we came back today at Bills request and he sat in our car with us and showed us ALL the features on our car and then set up our phones, radio etc!!! Seriously, amazing customer service! (**After driving our new car to my parents house we learned that the Accord they bought two years ago came from Bill as well! They had only rave reviews about him too!) I would like to end this review by saying: My husband and I own our own business and we rely on reviews from our clients. We take them very seriously and know how important they are. We dont give rave reviews unless they are well deserved. I hope that Bill is able to read this review so he knows what a wonderful job he did. Thanks! Michelle & Michael Blair More

I had to reschedule my service visit three times, which is unusual and I felt bad about it. However, each time I called HONDA Service, the service center employee was kind and helpful. When I finally had is unusual and I felt bad about it. However, each time I called HONDA Service, the service center employee was kind and helpful. When I finally had the service visit yesterday (1/23/2014), I requested that it be as quick as possible since I had a new puppy at home. I was in-and-out within 35 minutes! During the visit, Bubba offered suggestions for improving my vehicle experience and, when I said I did not wish to purchase a Hepa filter at this time, he was nice about it and did not make me feel pressured. The lady at the check-out desk was very friendly and kind also. My latest vehicle purchase in July 2013 was a positive experience largely due to the salesperson, Bryan Pirtle. He answered all my questions and did not apply any type of pressure regarding purchasing the vehicle. He was knowledgeable, kind and helpful. I'm thankful to work with the people at Trickett! Linda Stewart More

We've gone to Trickett Honda for pretty much every car we've bought in the last 20 years. The last 3 cars we bought were from Ken Fuller. If you're going to buy a car, you need to see Ken. He's a very car we've bought in the last 20 years. The last 3 cars we bought were from Ken Fuller. If you're going to buy a car, you need to see Ken. He's a very personable, great guy. We never felt like we were being handled or spoken down to. He got us the deal and payments that we wanted. I fully recommend Ken! More

Richard knows his product and me personally as a customer. He has sold me multiple Hondas from Trickett Honda. He cares about the customer, what their needs are and knocks himself out to fulfill tho customer. He has sold me multiple Hondas from Trickett Honda. He cares about the customer, what their needs are and knocks himself out to fulfill those needs. More

Bryan was excellent to work with. He made the car buying experience a pleasure. I would definitely recommend Trickett Honda and Bryan Pirtle to my friends and family. experience a pleasure. I would definitely recommend Trickett Honda and Bryan Pirtle to my friends and family. More

I had very specific requirements for my car. As most people, I required low price, low payments, and high quality. I needed a quality, economical car to get me to work and home and be adjustable to my people, I required low price, low payments, and high quality. I needed a quality, economical car to get me to work and home and be adjustable to my family and children (car seats). I didn't need anything flashy, just dependable. I had a budget limit for down payment and monthly payment but had the financial stability to support my requirements. I went to many dealers in one day before coming to Sid. First KIA due to commercials about low prices and low payments. They started shadowing me like a stray dog before I even got out of the car. The first thing they wanted me to do was fill out paperwork before even letting me look at inventory even after telling them I was just looking. They completely gave me the run around about what I was looking for, even after explaining WHAT I was looking for. They did not listen to my requirements and attempted first to sell me high priced vehicles with high payments. When I explained I couldn't do that, they treated me like I wasn't interested in even buying a car, and treated me like I flat out couldn't pay for one or afford one. They didn't even show me anything within the prices I was looking for. I then decided to go to used car dealers after such a bad experience looking for a place where lower prices were more practical. I went down Gallatin Rd one dealer after another looking for the car in my price with the quality I required. No one had the quality I was looking for in my price range. I was skeptical about entering Trickett as I expected them to start high balling me right away. Before even browsing inventory, I first wanted to make sure that the price range I was looking for was even available at this location as it was a new car dealership, not a mom and pop used cars. The first thing Sid asked was "what are you looking for", which none of the other dealerships I visited seemed to be interested in. I explained my requirements without him trying to tell me about brand new vehicles with outrageous prices. He then established my financial requirements without blasting me with $500 monthly payments or $10,000 down payment requirements. He took me for word value for what my price ranges were without acting skeptical of my worth or financial capabilities (or just treating me like I was too poor to afford a car). After listening to my requirements, he explained to me that most of what was offered at this dealership was outside of my requirement parameters, but did list the small inventory that did fit my parameters (the only car that did, really). The car he showed me was everything I explained that I needed, good quality with low mileage, nothing flashy or extravagant, family friendly, economical, and reasonably low in price. I wasn't offered any sports cars, nor wrecked vehicles, nor 2014 off the assembly line latest and greatest (which I wouldn't be able to afford). He explained what would be required of me to fit the low payment plan I was looking for without treating me like I was poor or couldn't afford to own a car. He ran numbers on the price ranges, and down payment requirements I needed without asking me to register or sign me up for a credit check before I even decided on a car, and gave me reasonable numbers that made me want to proceed with dealing with him. He didn't ask questions like, "how much money do you have?", like a crook just looking to get my money in his pocket. It was very clear that he was trying to get me what I wanted, not just get me to sign checks. The car was great quality, not the junk pile next to the garbage dumpster that most dealers would offer after hearing the word "low prices". He allowed me to comfortably establish that what he was offering was what I was looking for, not trying to dazzle me with fancy car options or special features, or distract me from undesirable traits of the car in question. He focused on items I asked questions about without throwing sales pitches at me that were not within the requirements I was looking for. He answered the questions I asked honestly and directly without rewording things to sound good or avoiding saying things I didn't want to hear. He allowed me to inspect the car in my timing without breathing down my neck with sales pitches. He gave me the time I wanted to become familiar with the vehicle without trying to rush me or act like he had more important things to do than make sure I was comfortable with my decisions. He allowed me take time to think about my decision without rushing me into paperwork or credit checks. Then finally he allowed me to decide that I wanted to make the deal instead of telling me what I needed to do or use phrases like "your best bet is to" or "you have to" or "well, do we have a deal?" The dealer, the car, the payments, the financing, and the transaction were everything I wanted and needed. I want to make it clear that this man helped me to take care of my career, my family, my financial stability, my self esteem (knowing that this deal was all around the perfect deal), and prevented me from many bad situations that could have literally ruined my life by not finding what I needed on such an important aspect of life (as a dependable car is the backbone of middle or lower classed America). I hope this review is emphasized to Sid, his superiors, Honda themselves, and the persons running this review site. I consider my transaction with Sid Bandy to the be best dealing and professional experience I have ever had! More