Music City Autoplex

I do not often write reviews, the experience I had tonight warrants a warning to others. I drove an hour to purchase the vehicle, I was willing to pay the internet sale price and was happy with the tonight warrants a warning to others. I drove an hour to purchase the vehicle, I was willing to pay the internet sale price and was happy with the trade in amount. They were very pushy about the credit check, I asked that they show me actual numbers prior to allowing it. Two more times they tried, eventually bringing me a paper with no real data. I sat there for over 4 hours to have them return with no information. Eventually the salesman came out to tell me the sales manager isn’t good with numbers, the finance guy could explain it to me. Apparently, I had too much equity in my vehicle so they wouldn’t make money on financing. The finance employee showed something on website stating internet sales prices are subject to a certain amount financed. If you scroll down the page you find this: "*Online vehicle pricing assumes customer finances at least 80% of vehicle sale price through MCA finance partners. An increase in price (from online price) should be expected for cash-only or outside financing deals." I was not paying cash and was willing to fully finance through the dealer, how is this relevant to me? At the end of the day, I agreed to pay asking price and was unable to buy due to having too much equity in my vehicle. That’s a quote from finance. One could only assume they were losing money on their own asking price and had to find a way out of the deal. More

We went to see if we could trade in our car and then purchase one. I told (Loren) I didn’t have the best credit. I asked if we could run numbers before I drove two hours. I then get a call from one of t purchase one. I told (Loren) I didn’t have the best credit. I asked if we could run numbers before I drove two hours. I then get a call from one of the managers stating not to worry just come up and they could get me taken care of. When I got there I asked for Loren and was told she wasn’t there. They put me with some other guy and when I went to tell him what me and Loren talked about he said he didn’t want to hear what we had spoke about. Anyways I went on to tell him anyways. We waited a few hours I was then passed off to Loren that had finally arrived. This chick was high! Her pupils were huge she was twitching. As I’m waiting on her to help me she took another couple and the lady stated the obvious to her spouse about this chick being high. Loren finally gets to me hands me a piece of paper and said “call this guy pay him 500 and he will wipe your credit clean. What? I had to ask again. She stated yeah go pay him 500 and he will wipe your credit and then you can drop your car off here and leave in a new one. She told me they do it all the time. No thanks! More

Ulysses Butler Did an amazing job I was extremely stressed out after my truck was totaled and he made sure he listened to me when I told him how particular I was about a vehicle He didn't force me in stressed out after my truck was totaled and he made sure he listened to me when I told him how particular I was about a vehicle He didn't force me in just anything and here it is 24 hours after pick on my new car and I'm absolutely in love with her THANK YOU SO MUCH!!!!!!!!! Celeste G. More

They were easy to work with and stayed extra late to get my trade finished in one trip. my trade finished in one trip. More

Frankie worked hard to get the right truck, right trade in and best price.best selection of late model trucks! in and best price.best selection of late model trucks! More

Frank Messinger and Ulysses Butler took great care helping me get my new car. They both were professional and friendly. I would definitely buy from them again. Thank you for a great experience! helping me get my new car. They both were professional and friendly. I would definitely buy from them again. Thank you for a great experience! More

Got me a loan when no one else did and Loren was great. she was courteous and fast she was courteous and fast More

if i could give a 0 star i would, k purchased a Tundra SIX MONTHS ago from Loren, she was the absolute worst to work with, she told me on a phone call " you arent the most pleasant to work with." i myself SIX MONTHS ago from Loren, she was the absolute worst to work with, she told me on a phone call " you arent the most pleasant to work with." i myself am a car salesman, if i have a customer thats unpleasant to work with, i keep it to myself because i'm a PROFESSIONAL. another issue is she told me since i was out of town i wasnt her priority. a paying customer is always a priority. then and there i should've taken my business elsewhere. when getting the car delivered to my house i realized the warranty we agreed on wasn't in the paperwork but the warranty price was still factored into the payment. i called and they told me to sign anyway and they will get it figured out then. THAT WAS SIX MONTHS AGO STILL NO WARRANTY. they've sent me a new contract a couple of months ago but failed to mention, (until i needed to use the warranty on my broken truck that they lied about being in good shape even though deliberately hiding things from me) that the warranty needed to be signed and sent back even though my horrid salesperson Loren said after she sent it to me i didn't need to do anything further. deliberate LIE. i've called the general sales manger (RAY) multiple times through out the month and when he picks (which is close to never) up he always tells the same lie, "yes ill get that handled today" and you guessed it, never does and he ignores my texts. i have an iphone where i can see the times he reads the messages and fails to respond. i call the main store number and leave a message all the time for Mike the GM or Ray, all ways the same xx response "they're in a meeting, or they have someone in their office" ITS A USED CAR LOT I WORK FOR A MAJOR CAR BRAND AND WE CARRY THREE LINES AND MY MANGERS ARE NEVER IN THAT MANY MEETINGS. WE CLOSE DOUBLE THE AMOUNT OF CARS THEY DO IN A MONTH ITS A LIE ALL THIS DEALER IS FULL OF LIARS . When my car got delivered it had a light on the dash that Loren told me there were no lights on the dash, LIE. the windshield had cracks in it after i asked her that. LIE. and the rear bumper had damage to it when i asked if there was any damage to the truck and i was told no. LIE. not to mention the truck was delivered with trashy stickers on the inside of the door jam that read " This is big xxx wifeys seat" ON MY NEW TRUCK. and the truck was washed with what has to be sandpaper the paint was destroyed on it. TLDR: this dealership is awful. its full of liars and everyone in here will take your hard earned money happily, but ignore you and lie to you once they have everything from you. EVERYONE TAKE YOUR BUSINESS ELSEWHERE. More

First of all, this is the shadiest dealership I've ever been to. I should have known when I left my contact information for someone to call me, I got a text from Frankie Messinger at 10:40 pm on a Saturday been to. I should have known when I left my contact information for someone to call me, I got a text from Frankie Messinger at 10:40 pm on a Saturday night! Still, I drove 7 hours to look at the car I was interested in. I should have never told them I was driving from so far away because I feel they assumed I would have to buy it because I drove that far. I messaged about an hour out to let him know we were almost there. When I got there I ended up with another salesman instead. I drove the car and liked it. He ran my credit and when it came back about 800, he took my insurance info, registration and my title. At the same time, he started pulling out paperwork for me to sign. That threw up red flags. Then another man came over and started asking how much I wanted my payments to be. I couldn't get an answer on how much they were giving me for my trade in, my interest rate, where they were financing it through or even how many years they were expecting me to pay on it. They kept telling me that will all be discussed when I go to see the finance guy. I told them I was very uncomfortable with how this was going and I need more information on terms before I went any further. After more than 3 hours, I finally got to go see the finance guy. Well... that added to the uncomfortable feeling we already had. He and his office did not look the least bit professional either. The longer we were at this dealership, the more uncomfortable we were getting with their lack of professionalism. In the end, I decided not to go through with the purchase. When I went to leave, the salesman came rushing out to tell me he had already taken my plate off my vehicle and put it on the new one. As I waited for him to put it back on, I found him inside the "employees only" glass encased room talking to someone else. They both came back out and started trying to talk me into going through with the purchase. It got to the point where the other man was getting angry because I wouldn't go through with it and told the salesman to just leave me alone because I was "just wasting their time"! After that, they followed us out to my car still trying to talk me into it. As I was pulling away, Frankie came running out, stopped me, and did his best to be friendly and helpful, thinking he could talk me back. He even gave a low wave to get the salesman to keep him away from us. The longer this went on, the more upset I became. Finally, after leaving and getting on the highway, I was still getting calls to come back and finish the purchase. About an hour after leaving, I realized I forgot to get my title back! I left a message for Frankie the next day and asked for them to mail it back to me. Needless to say, he never contacted me. There is nothing there you want bad enough to buy from that place! UPDATE...Two weeks after this disastrous experience, I got a video message from Frankie thanking me for my purchase!! WOW!! Then, I got a phone call 7/6/2022 from someone working at the dealership telling me someone else just found my title upstairs somewhere and would I like it mailed to me! This is a full month after I was there. I told her that I had talked to Frankie since leaving and asked if he would make sure it was sent right out and even texted him to remind him I needed it back. She said it was not Frankie who gave it to her...No surprise there! So, she sent it right out in the mail and it arrived it in no time. I opened the letter and there was a sticky note attached saying, "Sorry for the confusion!". Confusion? I don't think so. Not long after I had that horrible experience at Music City Autoplex, I spent $80 to get a replacement title and found a vehicle I was interested in at Carmax. The experience there was amazing! Completely professional and I dealt with one person the whole time who went through every step of the car buying experience with me. They don't get paid on commission so there is nothing shady or pushy about the place. He even did my trade in and my financing right there on the computer in front of me so I could watch the whole thing! How great is that?! From now on Carmax is my go to company for car buying! More

Mr. David Beasley was wonderful to work with . He worked very hard to get me the best deal that he could. He asked what I was looking for and he hit the nail on the head and got me what I wanted and more. I very hard to get me the best deal that he could. He asked what I was looking for and he hit the nail on the head and got me what I wanted and more. I will definitely will work with him again and send many people his way. My experience was great!!!! More