Murray Ford of Starke - Service Center

update to previous review So to update my previous review, my F150 had more issues today. My husband and I were headed to a MRI appt. when my husband noticed smoke boiling fro So to update my previous review, my F150 had more issues today. My husband and I were headed to a MRI appt. when my husband noticed smoke boiling from the back/underneath of truck. We pulled over and my husband (who was going for a MRI on his back) had to crawl under the truck to see that fluid (likely transmission fluid) has spray all over the road and underneath my truck. The truck had been "hard shifting" since the last appointment with this dealership, but they insisted "we cannot replicate the sound or feel you say it is making." Obviously there is STILL an issue with my transmission! The truck has 14K+ miles and this will be the 5th time I have taken it to this dealership for an issue with "clunking". Did I mention I am making a payment on this lemon every month? Enough is enough!!! More

Bad service I've been getting the works package (oil change/tire rotation) at starke murray ford since I've purchased my car in 2016, they told me when I went to I've been getting the works package (oil change/tire rotation) at starke murray ford since I've purchased my car in 2016, they told me when I went to get it done again that my lug nuts were messed up and they couldn't rotate my tires, it was explained to the manager Mike Catman that they are the only ones that touch my car and he stated nothing can be done and quoted me 134$ to fix their mistake. More

Quick lube was not quick. Front area is great. Routine oil chg. Service not as good. Quick lube is anything but quick. Not nearly as friendly as the front staff. Front area is great. Routine oil chg. Service not as good. Quick lube is anything but quick. Not nearly as friendly as the front staff. More

Service Work Tom was excellent to work with in the service department. His follow-up and friendly help was great. Carol Still is a great asset to Murray Ford. Lov Tom was excellent to work with in the service department. His follow-up and friendly help was great. Carol Still is a great asset to Murray Ford. Love the community involvement Murray does. More

Above and beyond Every department at murray makes you feel like family. My 5th truck and 7th vehicle from them. Price is great, but service and parts are just as impor Every department at murray makes you feel like family. My 5th truck and 7th vehicle from them. Price is great, but service and parts are just as important to me More

Fast and friendly Service department is always clean staff are great and willing to answer questions. I bought my truck here and had an awesome salesman Joey Faulkner, Service department is always clean staff are great and willing to answer questions. I bought my truck here and had an awesome salesman Joey Faulkner, Rick in finance was great More

Efficient The drop-off process was simple. The work was done very quickly. I didn't feel pressured to add any additional services. Service area was open and in The drop-off process was simple. The work was done very quickly. I didn't feel pressured to add any additional services. Service area was open and inviting. More

Oil change and battery replacement I had to wait over an hour before they could even get to my car for the oil change. I live out of town and always return here for service. Daryl in t I had to wait over an hour before they could even get to my car for the oil change. I live out of town and always return here for service. Daryl in the service area was extremely helpful as well as resourceful in providing me with info for my battery replacement., that alone was worth the wait. More

Always the best service in a timely manner. Always a pleasure doing business with Murray Ford. Whether it be service or sales. the employees are always nice and willing to help with any quest Always a pleasure doing business with Murray Ford. Whether it be service or sales. the employees are always nice and willing to help with any questions I have. Just had my 1st service on our brand new F350. Sam got me in-and-out within an hour. It was nice not having to sit and wait all day long like other dealerships.. More

Routine Maintenance Everything completed in a very timely manner. Even washed it. Excellent job. Everyone was very friendly and helpful. I will have all of my service nee Everything completed in a very timely manner. Even washed it. Excellent job. Everyone was very friendly and helpful. I will have all of my service needs done here. More