Murray Chrysler Dodge Jeep RAM

The worst car buying experience I've had in my 45 years on earth. I bought a truck from Murray in late May of 2024. Which had several issues. The most serious issue being a fuel system issue where the truc on earth. I bought a truck from Murray in late May of 2024. Which had several issues. The most serious issue being a fuel system issue where the truck will not allow me to get a full tank of gas. The pump stops frequently while trying pump gas. I've taken the truck back to the dealership three times to have the problem fixed. All 3 times they claim they fixed it, but they didn't. The first time they had it for 3 weeks and still didn't fix it. And now I've been waiting a month and a 1/2, because they say they don't have a loner vehicle to give me to bring my truck back in to repair it. At this point I think they're trying to let my warranty run out so they don't have to fix it. Wouldn't recommend them to my enemy!!!!! More

Want to give a shout out to the service department. Great experience. Had 3 issues that they took care of. The service manger Greg and service representative Marshal were great to work with. Gave me a Great experience. Had 3 issues that they took care of. The service manger Greg and service representative Marshal were great to work with. Gave me a courtesy car to drive back to Jacksonville because one issue took 5+ hours to complete. More

We worked with Chris Jenkins and he was fantastic! Extremely nice, personable, and professional. He didn't push us in to anything we didn't need, but helped us get exactly what we wanted. Buying a new Extremely nice, personable, and professional. He didn't push us in to anything we didn't need, but helped us get exactly what we wanted. Buying a new vehicle is often stressful but this process went surprisingly smooth. When we have any friends in the area interested in buying a new car, we will be highly recommending they go see Chris Jenkins at Murray. More

Took my Jeep in to get it serviced because of the check Engine light. Over 8,000 dollars later picked it up drove away less than 2 miles down the rode check engine light comes back on. Turned around and to Engine light. Over 8,000 dollars later picked it up drove away less than 2 miles down the rode check engine light comes back on. Turned around and took it back to them they apologized said it was another issue( which why didn’t they catch it before?). Kept it for another 4 days called and said it was ready. Picked it up drove about 50 miles and the check engine light comes back on!! The vehicle is still acting the same way from the very first time I put it in the shop I checked the codes every time and the Jeep is still throwing the same code. This has been going on for over a month. I’m looking into filing a formal complaint. Also speaking with my Auto Warranty company that’s been receiving the bills for this (work). More

Bryan was outstanding! He made the experience so pleasurable. I highly recommend him and the Murray team He made the experience so pleasurable. I highly recommend him and the Murray team More

Can’t recommend Buddy and Murray CDJR enough. Worked with our insanely tight (less than half a day) timeline, delivered the vehicle to us, and helped us get the best deal. We are so impressed wit Worked with our insanely tight (less than half a day) timeline, delivered the vehicle to us, and helped us get the best deal. We are so impressed with the truck- even better than we expected. The whole process was straightforward and so easy! More

Worst experience I’ve ever had in my life, Second I finished playing the car. It was xxxx me from there on out. Brought car in multiple time just to be turned away then car breaks down get it back and finished playing the car. It was xxxx me from there on out. Brought car in multiple time just to be turned away then car breaks down get it back and now my car won’t start and check engine light came on only had 11000 miles and haven’t even had it three months they refuse to answer me or work with me they do not care that I am now out a vehicle time money work and ext from them More

I wouldn’t suck my pinky toe on the sticky, smelling, shady asphalt of this dealership… I got the exact same truck in Jacksonville for $8K less. I heard Hunter cussing and laughing behind closed doors at shady asphalt of this dealership… I got the exact same truck in Jacksonville for $8K less. I heard Hunter cussing and laughing behind closed doors at “the sheer idiocy” of some customers! More

I selected that I'd recommend this dealership because sales-wise, they'll take care of you. Service- not so much. I have bought three vehicles from this dealership, and it wasn't til my most recent purch sales-wise, they'll take care of you. Service- not so much. I have bought three vehicles from this dealership, and it wasn't til my most recent purchase that I experienced the issues within the service department. With my newest purchase, I opted for the Service package- therefor having no reason to take my vehicle anywhere else, all services were completed here. Within a few mths of having my car, the brakes needed done- they comp'd them, as the recognized that the vehicle should not have been sold to me with the brakes within their current state. Fast forward (11 mths), I go to get tires on my car, and my key for my locking lugs nuts is nowhere to be found. I call the dealership, (clearly recognizing that 11mths is a long time, and I should have assumably checked to ensure they put it back where they found it when doing my brakes), I was hoping that they'd at least be able to assist in finding a key that they may have had on hand to unlock my lug nuts or possibly offer to atlteast double check with the mechanic who did my brakes (should he still work there) to instead be met with a woman on the other end of the phone who told me, "we can't do anything, it's been 11 mths and it's your problem". Wow. Thanks. Needless to say, had to have my lug nuts broke off- thankfully not causing any damage- and had to purchase new ones. So, long story short, take the extra time to ensure that the dealership does their job and puts back any parts/equipment to your vehicle after it's service. More