Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
276 Reviews
Call Service Center (779) 368-1793

276 Reviews of Murgado Lincoln of Chicago - Service Center

Sort by
April 09, 2025

My car was taken in after a very short wait. Everything was done & my car washed. Everyone was so nice and explained everything to me. I would definitely recommend this dealer. More

by dsantuc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear your visit went smoothly and that our team took great care of you and your vehicle. It's great knowing you felt informed and well taken care of—exactly the experience we aim to provide. We appreciate your recommendation and look forward to seeing you again!

April 09, 2025

Front cruise control sensor recalibration Brought my flex in for calibration and it was done the same day. More

by westernbodyshopinc
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz, Kaleb Ortiz
Report | Print
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 09, 2025

I have brought my vehicle in 3 times over the last month and a half for the SAME issue. More

by niquekasims
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
Report | Print
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

I’m really sorry to hear about the recurring issue with your vehicle. It must be frustrating to deal with the same problem multiple times. Have you had a chance to discuss this with the service department or a manager to address the concern more effectively? Feel free to email our GM for assistance: charles.grosso@murgadofordlincoln.com. Thank you.

April 08, 2025

Great communication! Was kept up to date on my service in a very timely manner. More

by john@themuellers.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

April 08, 2025

I ask to have the salt cleaned from my carpet around the accelerator pedal and it was not done. As a Black Label customer,that should not have been overlooked. More

by normking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback, and we sincerely apologize for missing your request to have the salt cleaned from your carpet. As a Lincoln Black Label client, you deserve nothing short of exceptional attention to detail, and we clearly fell short. We appreciate you bringing this to our attention and would like the opportunity to make it right. Please reach out to us directly so we can arrange to take care of this for you promptly.

April 08, 2025

Everyone we dealt with was very knowledgeable and helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup More

by akrohmer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear you felt comfortable throughout the leasing process and that our team made everything seamless and enjoyable. It's great to know the pickup and delivery service added to your positive experience. We truly appreciate your recommendation and look forward to continuing to earn your trust.

April 07, 2025

Charles made my experience great. Ryan did a great job providing me with accessories. Julio went beyond my expectations. I would recommend Murgado ford to my family and friends. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

April 07, 2025

The facility was very clean and Grant was very professional and courteous and concerned about the issues with my car how ever I need some assistance about the recall on my vehicle.. More

by cg312ceg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the feedback! We're glad to hear you had a positive experience with Grant and found the facility clean and welcoming. We'd be happy to assist you further regarding the recall on your vehicle—please feel free to reach out to our service team directly or let us know the best way to contact you. We're here to help.

April 07, 2025

Ryan was very helpful and courteous. Simple oil change, he fixed an issue with my license plate and pointed out a few other minor issues. More

by blindstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 07, 2025

Julio and Frank took great care of me. I had been having issues that made me consider leaving the Ford family and the work they did kept me in it. Thank you to them both! More

by jordandiehlmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

1
...
6
7
8
...
28