Murgado Lincoln of Chicago - Service Center

I took my car in for a routine oil change. The dealer rep was helpful, and kept me updated. The dealer rep was helpful, and kept me updated. More

Not only did it take 3 hours for an oil change/tire rotation, they also lied to me several times. They told me they were “pulling my car around now” when I could see it in the shop with no tires. They rotation, they also lied to me several times. They told me they were “pulling my car around now” when I could see it in the shop with no tires. They pretended to do the oil change for free to apologize for how long it took, but oil changes are free with the package I have with them. One of my tires needed to be replaced and they told me they didn’t have any in stock and tried to send me to a used tire shop. I called later that day and was told they actually had several of those tires in stock. Tires are also included in my package, so clearly they just didn’t want to give me one. I wish I hadn’t paid for that package and would not recommend going here, More

great service very helpful with my service on my car worth a lot of help worth a lot of help More

Had an appointment for an oil change and I had to wait for 3 hours. The waiting area and app to keep me updated on the status is nice so it’s at least not an uncomfortable wait. for 3 hours. The waiting area and app to keep me updated on the status is nice so it’s at least not an uncomfortable wait. More

The appointment itself went perfectly. My service dealer was great concierge was great. What was not great was the lead up to the appointment. I called several times to get information lik My service dealer was great concierge was great. What was not great was the lead up to the appointment. I called several times to get information like what it would cost and what time the concierge would be here and they just never had any answers. But once they had my car, I would give it a five star rating. But because whenever I called the People who answered the phone were just worthless. More

Asked for paper work history after check engine lights repaired he said no we cleaned history repaired he said no we cleaned history More

I was in the business for 30 years. I’ve done everything new car manager used car manager, leasing manager, finance manager, general sales manager, general manager. . There is nothing n I’ve done everything new car manager used car manager, leasing manager, finance manager, general sales manager, general manager. . There is nothing new in the car business, The manufacturer has made it next to impossible for you to lose money, that being said, you think it’s OK to take advantage of customers that’ll lead to your downfall More

Great service. Great service, great service, great service, great service, great service. That’s all folks. Great service, great service, great service, great service, great service. That’s all folks. More

Diagnosed the issue but surprised me with the cost of the diagnosis when I went to pick up the car. diagnosis when I went to pick up the car. More

The wait time was over three hours before someone checked on me 2nd time there in a week on me 2nd time there in a week More